Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Excellent technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit didn’t work after numerous calls to directly they sent a replacement. Replacement worked prefect.
I would recommend this to a friendNetwork status Wi Fi connection frequently OFFLINE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. The Ring doorbell unit looses the Wi Fi connection frequently. 2. Continuous setup is required because the Ring unit drops the Wi Fi connection after a short time. 3. Why isn't the reconnection to Wi Fi automatic after the initial setup has been completed??
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
I'm sorry to hear you are experiencing problems with your Ring Pro, however, I am confident we can come to a resolution. Ring Video Doorbell Pro is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz or 5 gHz frequencies. In addition, for best streaming performance, we recommend 2 Mbps upload and download speeds. If you are still experiencing issues I would be happy to further investigate this for you. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com?
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthl@ring.com
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After contacting the support, and waiting over two weeks. The problem was resolved. Need to be patient,but they work with you.
I would recommend this to a friendBrand response from Ring
Posted .Hi Pkrs,
Thank you for sharing your feedback and I'm sorry to hear about the delay you experienced with Customer Support. If you ever need immediate assistance, feel free to reach out to me directly at Kandyce@ring.com.
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Don’t buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work for two weeks then stopped working . Ring has horrible customer service . After two weeks of trying to get it replaced I gave up and returned it . After doing some research nest is the way to go . Save your self a headache and don’t buy ring . The repair man that they sent out said he is constantly trying to fix them and most the time there unfixable.
No, I would not recommend this to a friendIts okay...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works if its not installed on the side wall and not cover bottom where we have package actually kept by mail man.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Sxbp,
I am sorry to hear about your less than excellent Ring experience. I would, however, appreciate the chance to connect with you directly so that I can ensure that your Ring Pro is working consistently to your expectations. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Great at first...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to connect. It worked well for about 2 weeks then went off line. We tried all the trouble shooting suggestions - even bypassing the doorbell. We also purchased the ring Chime Pro. Nothing worked. Hopefully it is a problem with this device - I am going to do an exchange since I read on line that the return policy is only 15 days.
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work all the time. but when it does its good product to have. personally feel like i wasted my money
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Phtomom,
I am sorry to hear about your less than excellent Ring experience. It is, however, imperative to me that we get your Ring device working consistently to your expectations 100% of the time. With that being said, I would appreciate the chance to connect with you directly so that I can make sure that this happens for you. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
CAN'T GIVE A REVIEW BECAUSE IT HASN'T WORKED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A GEEK COMES AND PUTS IT IN AND SAYS YOUR SET THEN LEAVES AND NEXT DAY DOESN'T WORK. CALL ANOTHER GEEK OUT HE SAYS YOU NEED STRONGER WATTS IN OUR DOOR BELL. PAY A ELECTRIC GUY TO PUT IN HIGHER WATTS $150.00 LATER THIS SATURDAY 9-28-19 GEEKS ARE COMING BACK! IF IT DOESN'T WORK I WANT A REFUND!!! BUT OVER A MONTH STILL NOT WORKING, THATS BAD!!!
No, I would not recommend this to a friendsounds good, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.been working with their support, very polite but they can't get it to work. Keep telling me I need this and they will send it to me and then they send something they tell me I don't need, and then something for the United Kingdom, then some wires and fuses. Still don't work and I've had it since the 17th of July.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Ron81,
I'm sorry to hear about your poor experience with your Ring. I would like to address the issues your having and follow up on your Customer Support tickets to make sure we resolve this for you and get your Ring up and running to your expectations. Would you kindly reach me at Kandyce@ring.com today so that I can get to the bottom of this and turn this experience around for you? I look forward to hearing from you!
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Mic/sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t understand a word when people talk back thru the doorbell mics. Choppy! Terrible!
No, I would not recommend this to a friendIt is OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rings all the time with nothing present. It takes a long time to load in the phone.
No, I would not recommend this to a friendRing Pro Series.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst doorbell camera. Night vision is terrible, motion sensor is difficult to adjust. When someone is at the door,it takes forever for the phone app to turn on. By that time the person has gone. The lower,cheaper Ring models work better. Not the Ring pro. Don't buy it...
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Georgesbose1,
Thank you for taking the time to share your experience with us. We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control.
After reading your review, it seems that you are having some trouble with your Ring Pro. The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Video Doorbell Pro offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.
If you Ring Video Doorbell Pro has insufficient power, you may find that you’re experiencing some of the following issues:
Regularly losing connection to your wifi network
Freezing up or shutting down during the ringtone sound after a button press.
Regularly shutting off (the white light on the front will turn off
Freezing up during a live event
Not ringing your existing internal doorbell correctly
Night vision doesn’t work
Ring Pro works fine for a couple of events and then stops working
For help with these concerns, please see our help center article: https://support.ring.com/hc/en-us/articles/360000077806-How-to-Solve-Power-Problems-with-the-Ring-Video-Doorbell-Pro.
Also, if you are noticing that you are having trouble answering your Ring device from your Ring App. If this is the case, we recommend installing the Rapid Ring on your respective smartphone device. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring
Slow to show who was at my door.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it at all. It was very slow to show me who was at my door
No, I would not recommend this to a friendSLOW AND INCOMPLETE HISTORY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the most important features of this doorbell is being to able to see what has happened. Sometime when I scan back, whole days of information are just missing. Best case is the information not available until hours after the event. I am paying additional for this service as part of the ring and it is just about useless.
No, I would not recommend this to a friendMS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CONTINUOUS ISSUES WITH FUNCTIONING. HAVE TO REPROGRM EVERY 2 WEEKS
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello PUMPKIN,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Refurbished Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro press and hold the setup button for 10-15 seconds. Once the white light stops spinning you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you,Jamila with Ring
Do not buy this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Ring Pro, the stick up cam and the chime. We have had to have Ring replace the main unit 3 times because it will just stop working and we believe it is because it sits in full sun in the afternoon. After the 3rd time Ring told us to "Return it to Best Buy" but we are well beyond the return period and Ring has not attempted to contact us again.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Jeffhh,
I'm sorry to hear about your recent Ring experience. I'm here to help and would love to get your Ring devices up and running to their full potential! Would you please email me today at jennifer.finefrock@ring.com? I would appreciate your time and this second opportunity to make things right.
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Keeps losing wifi connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The view is great, the sound quality is okay but it keeps losing wifi connection.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will work for a few days then stops and have to do a hard reset.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi odh2,
Oh no! I'm sorry to hear this. You shouldn't have to do a hard reset every few days. Would you reach me at Kandyce@ring.com today so that we can make sure we get your Ring Pro functioning consistently to your expectations? I would love to hear from you.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com
No live view with current firmware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live view stopped working when the firmware auto-updated. Called tech support, they rolled it back and it started working again. But in fifteen minutes it auto updated and stopped working again. Told to buy the chime, but that didnt have any effect. Switched to the nest hello and that worked perfectly.
No, I would not recommend this to a friendRing doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It had a hardware issue unfortunately so I had to replace it
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Ringdoorbell,
You should be able to enjoy the peace of mind that the Ring Video Doorbell Pro is designed to add to your home security. We completely understand the relevance of having your Ring Doorbell Pro online to alert you when you have a visitor or a delivery arrives.
We are pleased to read that our customer support team was able to resolve your hardware issue by providing you a replacement device. The Ring Video Doorbell Pro is compatible with most digital and mechanical doorbell systems that are powered by a transformer (16-24 VAC, 40VA max, 50/60Hz). A great first step to resolving hardware concerns is locating and confirming your transformer's power rating.
If you are still currently experiencing hardware issues, we would love to investigate this concern further with you. Please feel free to check out our community forum at https://community.ring.com/ for some additional tips, tricks, and helpful support information from other Ring users, like yourself.
Thank you,
Alexis with Ring