Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
First one didn't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought would not emit a wifi signal. After speaking to customer support ant trying everything, I brought it back. The second one worked great for about 36 hours and then quit completely! I had to bring this one back too. I am not going for a third. I think the manufacturing of these things is extremely poor. I would recommend staying away!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RobJohn,
I'm so sorry to hear about this. I would like to touch base with you today to follow up on your return as well as provide additional options for you. Please email me at jennifer.finefrock@ring.com at your earliest convenience. Thank you for your time!
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been very disappointed with my Ring Doorbell Pro. I've tried installing it several times, but with no luck. Customer service said 'check the voltage.' I did, then replaced the transformer. Still doesn't work. Signed up to pay $50 for their tech guy to come install. That was a week ago. No tech visit, none scheduled, and Doorbell still doesn't work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Ringless,
I am so sorry to hear this! Please email me right away so I can follow up on your Tech appointment. Thank you for your patience! Please email me at jennifer.finefrock@ring.com at your earliest convenience. I would also like to help answer any questions you may have and get your Ring Pro up and running to its full potential. I look forward to turning your Ring experience around!
Thank you,
Jennifer F., Community Satisfaction Specialist
Jennifer.finefrock@ring.com
Horrible video quality issues with Ring Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not very impressed with the Ring Pro. I had a lot of video quality issues with the Ring Pro. I have talked to many other people that have seen the same issue with the Pro. I returned my Pro and got the older model and have not had a single problem with it. I would not recommend the Ring Pro until I've seen that they have fixed the video issues.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi DigitalJEM,
I'm so sorry to hear about the video issues you are experiencing. I would love to take the time and speak with you and learn a bit more about this. I'd also like to follow up on your return and see how your new device is working. Would you please email me at jennifer.finefrock@ring.com? I look forward to hearing from you!
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Does not workd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked properly since it was installed by best buy
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Dontbuy,
Thank you for taking a moment to leave your review on the Ring Doorbell Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device is not working properly for you since Best Buy installed it.
The Ring Video Doorbell Pro requires a compatible doorbell, Ring plug-in adapter or transformer (not included): 16-24 VAC, 40VA max, 50/60Hz in order to function properly. Can you confirm that you have a transformer that meets this requirement?
We invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance to resolve your concern.
Thank you,
Alexis with Ring
Great at first then video FAILS!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine and dandy for 1.5 yrs then the video stopped working. Doorbell still rings, chime works but no video. It's past the 1 yr warranty mark so i'm screwed. Not durable so I DON'T recommend. I'm glad it failed when it did because I was about the pull the trigger on more ring products for my entire home.
No, I would not recommend this to a friendVery Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year after purchasing my Ring Doorbell it broke. Ring's Customer Support is horrible. I'm now faced with hiring an electrician to come repair it - if it can't be repaired I'll need to buy another video doorbell.
No, I would not recommend this to a friendNot worth the hype
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so anxious to buy this doorbell. My son had started riding the bus home and we wanted the ability to see him get off the bus safely. Everything was working great the first 6 months, but now its just basically a doorbell. The camera is useless. Very disappointed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello JeffS,
We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review it seems that you are having trouble with your Ring Video Doorbell Pro picking up correct motion. The Ring Doorbell Pro sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Pro motion concern.
Thank you, Jamila with Ring
Waay to complicated to set up & get working!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would NOT recommend to Anyone! Becoming more of a pain than a pleasure.
No, I would not recommend this to a friendRing Video Doorbell Pro Audio Quality is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot hear what people are saying when I answer the Ring Video Door Bell.
No, I would not recommend this to a friendXxxxxxxx
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product , difficult to install and never worked
No, I would not recommend this to a friendnice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt have a door bell to install it to, so i literally couldnt install it lmao
I would recommend this to a friendBrand response from Ring
Posted .Hi Tommy,
Oh no, I am sorry to hear this. We do, however, have a Ring Video Doorbell that does not require a pre-existing doorbell. If you would kindly check out the link below you will find our Ring Video Doorbell comparison chart. This will help you better understand which Ring Video Doorbell will best suit your needs. If you would please email me at Kaitlyn.rosenthal@ring.com I would be more than happy to assist you further.
https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
one is the longest number
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll let you know when I get it working! This product does not match at all the product on the video which shows how to set it up. So this leads me to believe Best Buy sold me the first generation which erks me a little. All of us always want the latest and best and expect that's what you are getting off of the store shelf.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Glenn,
So sorry to hear that you're not pleased with your Ring purchase. I would like to hear more about your experience and offer additional options to turn your experience around. Would you please reach me at TaMia.Dorris@ring.com so we can get your device up and running to your expectations?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Proper Installation impossible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to install ring, but could not install the necessary adapter because the could not fit into the hole. I would have had to drill out large hole in door jam in order to install the capacitors. Without, the system caused the ringer to buzz and was told that over time it would get worse. I ended up returning.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi,
I'm sorry to hear about this poor experience. Would you kindly reach me at TaMia.Dorris@ring.com today so that I can provide additional options as well as follow up on your return?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for 2 weeks then stopped connection to internet
No, I would not recommend this to a friendNo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, considering there is a monthly fee. Returned
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Rock,
I am sorry to hear this. While I do see that you mentioned having already returned your Ring device I would still appreciate the chance to connect with you directly. I would like to both follow up on your return as well as provide you with some additional options to improve your experience. Would you email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Broken in under 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was nice to have. However for the price, charging an annual fee to use this product seemed a bit unnecessary, but I lived with it. However, a $250 doorbell that quits working after two years is just terrible. No real help from customer service ...
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as advertised on tv. Lots of false alarms.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Fred,
I am so sorry to hear this. Do you, however, happen to know what your motion sensitivity level is set to? It is imperative to me that we get your Ring Video Doorbell up and running perfectly for you and I would like to step in and ensure that this happens for you. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
- Pros mentioned:Installation, Motion detection, Video quality
A Must Have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Ring Pro after hearing several of my neighbors rave about its capabilities. We had a few packages that were stolen from a few houses so I decided to give it a try. I opted for the Pro version because of the ability to select custom motion detection ranges as well as the full HD camera. It's certainly worked well for us. I purchased the Ring Pro and brought it home. It was destined to replace our existing wired doorbell at the front door. Installation was quick and easy. We had a little challenge with the setup when my Android app (Pixel XL) was trying to find the doorbell. The app couldn't find the doorbell after pressing the side button several times. Eventually I had to exit the app, kill the app process then restart the app. After I did that, it worked great! I plan to subscribe to the Cloud service (just $30 US per year) because I don't always have my phone on me...or would be asleep at the time. The yearly charge is worth it for peace of mind. I would highly recommend the Ring Pro, especially this time of year when the prices are discounted for the holidays.
I would recommend this to a friend Goes offline after 2 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera would go off line about 2 hrs after connecting. Had to remove power and reconnect to get back on line. Changed power supply - same results. WIFI about 10 feet from camera. Other WIFI devices did not loose connection. Followed all the recommended trouble shooting instructions.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no, I am so sorry to hear this, however, I would like to help. Do you happen to know what your upload speed is? You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. We also recommend running a speed test right next to your router and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. For best streaming performance, we recommend 2 Mbps upload and download speeds. If you reach out to me at Kaitlyn.rosenthal@ring.com, I can assist you with this.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
kaitlyn.rosenthal@ring.com
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High price, low quality and poor app. I had to get ring doorbells because each had issues with humidity affecting the wifi hardware. The nest I bought to replace this works way better and recognizes people and packages, the ring never did.
No, I would not recommend this to a friend