Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made a horrible mistake in purchasing this. Not only did I spend a couple of hundred on the product but quite a bit to install and attempt to troubleshoot. I tried resetting, did nothing but quit working again. I cannot return to Best Buy or Ring. No one stands by this product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no, I am so sorry to hear about your poor Ring Pro experience, this is by no means the experience we intended for you to have. I appreciate all the time and money you have put into trying to get your Ring device to work for you and I would like to ensure this was not a waste. Would you please contact me directly at Kaitlyn.rosenthal@ring.com? I would like to personally investigate these issues for you so that we can come to a resolution once and for all!
Thank you and I look forward to assisting you.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 3 hours and would no longer connect. Ring tech support determined that my unit failed. They promised to send a replacement but I found the Nest Hello to he far better. I returned the Ring and I'm very satisfied with my Nest Hello.
No, I would not recommend this to a friendDisappointing Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply DOES NOT WORK as advertised. No video, still pictures only. Internet connection is excellent in the house. Purchased a Chime Pro Wi-Fi- to help with no luck. Every time I answer a motion or watch a video it shows about 3 seconds then freezes & stay frozen.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Alfred,
I am so sorry to hear this. While I do see that you noted having a good Internet connection, do you happen to know what your upload and download speeds are as well as how far your Ring device is from your router? Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
- Pros mentioned:Motion detection, Video quality
A huge upgrade over the original model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the Ring Video Doorbell, and while I found it a very helpful product for our security (we live in the city and get a lot of questionable visits to our door), I read about the Ring Video Doorbell Pro's stronger motion detector settings and the night vision, and felt that this would improve our home security. I purchased the Video Doorbell Pro when the item was first available, and had some initial difficulties with the set-up - our old house had an ancient transformer running to our doorbell, but a call to the Ring helpline was quickly answered, and I replaced our transformer with a $8 16-24v transformer, which allowed the night vision power kit to work. The Pro worked like a dream - allowing me to define zones for motion detection that excluded a busy street 20 feet from our doorway, a tree across the street that sways in the wind, a window next to our porch that picked up reflections and set up false alarms. I created minimal, irregular zones that anyone approaching our door or porch would cross. This has worked perfectly. The product has been perfect for our needs, a definite improvement over the previous version. And Ring's customer service is the top in its class - first line customer support is knowledgable, friendly, and diligent, and an engineer contacted me to ensure that my transformer issue was dealt with properly. I would not hesitate to recommend the Pro doorbell to anyone.
I would recommend this to a friend Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mom, she has dsl, after setting it all up, drilling holes in wall, waiting on hold for 5 hours, still not get any help, called back next day and waited 2 hours to tell me it wouldn't work with her dsl-too slow. Returned it and bought arlo system and that works.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Nikk,
I'm sorry to hear about your recent Ring experience. Do you mind me asking what your Mom's upload speed is? I do apologize for the wait you experienced and would love to connect with you to learn more about your experience with Ring. Please email me at jennifer.finefrock@ring.com so we can discuss this in a bit more detail. I appreciate your patience, Nikk.
Thank you,
Jenifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work. The customer service department was wonderful though and offered to send me another me n the mail. Instead we returned the unit to Best Buy and got another one. Same problem. We will wait and hopefully buy one in the future after it has been on the market longer.
No, I would not recommend this to a friendRing does not record very smooth, it skips a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this product biased on my experience.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Mike,
I'm sorry to hear you aren't completely in love with your Ring Pro. What seems to be going on? I would love the chance to speak with you and learn a bit more about your Ring experience. Would you please email me at jennifer.finefrock@ring.com? I look forward to hearing from you, Mike, and turning your Ring experience around.
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Works ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as well as videos advertised But it is ok.
I would recommend this to a friendBrand response from Ring
Posted .Hi Keith,
I'd like to connect with you to address your concerns/inquiries about Ring Video Doorbell Pro - would you reach me at Kandyce@ring.com today so that we can improve your Ring experience? I would appreciate your time.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com
The CONCEPT is great - the FUNCTION is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I hadn’t tried to get this to work until I was past our return time frame, it would be back at Best Buy. This is the worse functioning piece of electronics I have ever purchased. The lag time is so bad ( and yes our WiFi speed is great) that it is worthless.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Cindy,
Oh no, I am so sorry to hear this, this is by no means the Ring experience that we intended for you to have. I see that you noted having a fast internet connection. Do you happen to know how far your Ring device is from your router? Would you please email me directly at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to assist you further.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
- Pros mentioned:Ease of use, Video quality
Easy Set Up, Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the product after reviewing several reviews, leaned towards the PRO side of responses. Got it home, watched the videos and installed it. Within 20 minutes it was up and running, works great, great video and sound, well worth the purchase. Took a short trip from home, checked it out, click on the icon on my phone, within 1 minute the picture was there. Picture quality was excellent. The ease of installation, clarity of the picture and the sound was great. Yes, I would highly recommend it to a friend. Sense of security now!
I would recommend this to a friend Ring Doorbell Pro Is Anything But
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hired a pro to do the install (our doorbell is hard wired) He was on the phone with Ring support for nearly an hour trying to get the doorbell to connect to our network with no luck. Ended up costing us $55 for his time and we still had to return the doorbell.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bummed,
I'm sorry to hear this. I'd like to connect with you today to provide you with additional options as well as follow up on your return. Please reach me directly at Kandyce@ring.com so that I can turn this experience around for you. I would appreciate your time and this second opportunity.
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Needs 24volts to work! Do NOT buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not even start up without new wiring and a 24 volt doorbell transformer. Does not work with existing wiring as claimed. RING keeps giving you more and more expensive suggestions, but nothing ever works. Good luck trying to return it to Best Buy.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello OnLine,
Oh no, I am so sorry to hear about this poor Ring experience, however, I would like to lend a hand. If you would be so kind as to email me directly at Kaitlyn.rosenthal@ring.com I would like to work with you personally in assuring that we come to a resolution. It is of great importance to me that we drastically improve your overall Ring experience.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A pain in the rear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was incomparable with my doorbell. Had to call customer service and they kindly sent out a new chime. However, I couldn't bypass the existing bell. Now nothing works including the Ring. I took it all back. Frustrating and unnecessary inconvenience.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Doug,
Oh no, I am so sorry to hear about your inconvenient Ring experience. This was by no means the Ring experience we wanted you to have. If you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com I would like to follow-up on your return as well as provide you with some additional options.
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression it was just like the other ring just in a smaller version. Unfortunately you have to have it wired in order to work. Don’t like at all. I’m in an apartment n can’t wire it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Bird,
Thank you for leaving a review. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless. We truly value our consumer's feedback, simply because it helps us improve the product from a consumer standpoint. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you may have purchased the wrong doorbell for your home needs. If this is the case, we would like to note that we offer multiple doorbells for different needs. Our battery-operated devices may be a better fit for your apartment. For more information on our battery operated doorbells, please see our help center article: https://support.ring.com/hc/en-us/articles/360038312952-Welcome-to-your-New-Ring-Video-Doorbell-3-Plus.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
Buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product hasn't worked since purchased. Goes offline everyday. Power at the doorbell is 29v and Wi-Fi is over 30 mbps. Ring is sending me a Wi-Fi extender to see if that fixes the offline issue. This product isn't ready and I would avoid for now
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Mbanupe4u,
Thank you for sharing your feedback and voicing our concerns. I'm sorry to hear your Ring Pro did not meet your expectations and want to make sure we resolve this for you. Your Ring pro should hold a stable connection to your WiFi network. Would you reach me directly at Kandyce@ring.com today so that we can get to the bottom of this and turn this experience around for you?
Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com
Never got this to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Something that should only have taken 30 minutes to install. Took over two hours of trouble shooting never worked. Called their support number only to be told defective part was cause. They promptly sent replacement part. Still didn't work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MBach,
This is not the kind of experience that we want our neighbors to have while using our product. I'm sorry to hear about your poor experience but I'd like to connect with you today to provide additional options for you with the hope that you'll remain in our Ring family. I'd like to also investigate your past CS tickets to learn more about the issues you encountered. Will you please reach out to me directly at marynell@ring.com today so that we can take care of this for you and address all of these issues right away? I look forward to hearing from you.
Thank you,
Mary Nell J., Neighborhood Satisfaction Specialist
Don't Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went with this camera, installed it & it worked for maybe 5 minutes then it kept overheating. I returned the item & purchased the step down from the pro which is hardwired as well & i love it. No issues to date.
No, I would not recommend this to a friendCheck internet speeds before buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after seeing it on TV. The box does not seem to give the system requirements. After opening the box, I found that my internet speed is inadequate to support it. This should be on the box of this expensive product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MtnShopper,
I am sorry to hear about your poor Ring experience. We do however have our internet speed requirements available on our website, however, we will work on adding even more transparency to our customers in the future. I would appreciate the chance to connect with you directly so that I can provide you with some suggestions to improve your Ring experience. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Poor power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get ring doorbell pro to power on, awaiting a replacement doorbell transformer to see if that solves the issue, I gave it 1 star because they say it takes 16v minimum which apparently isn’t the case in my expierence
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Shrtysmll,
Oh no, this is not the Ring experience that we intended for you to have. Would you be so kind as to contact me at Kaitlyn.rosenthal@ring.com once you receive your replacement device? I would like to assist you with the installation process to ensure that everything runs smoothly this time around.
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Good But not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer a different camera or surveillance system. I would not purchase again. I do not like the sensor constantly notifying me when ever a car passes by omly allows me to pause for max of 4hrs.
No, I would not recommend this to a friend