Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Appears to be incompatible with standard door chim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many hours on the phone with RING help desk, they elevated my problem to a special team that was to follow up with me directly. I am still waiting. It's been 3 weeks.
No, I would not recommend this to a friendDidn't work with my doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After multiple attempts and contact with tech support had to return this because could not get to work. Doorbell chime would continuously go off until I turned off the fuse
No, I would not recommend this to a friend- Pros mentioned:Motion detection, Video quality
Great after updates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's running the current firmware 1.0.40 and it seems to have fixed all the bugs that I was having problems with. The night vision and motion detection is working the way it's suppose and the picture quality is great for this device. I'm glad I didn't return it and just stayed holding on for the bugs to be worked out. I had the previous gen and this is a great upgrade now that everything is worked out.
I would recommend this to a friend never installed still waiting 4 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have called about installation and no return call. not happy with service paid for installation and cameras put in wrong.. Doorbell sitting on my counter for 3 weeks
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Stella8849,
Oh no! I'm so sorry to hear this. I would love to connect with you today, assist you with your installation process and make sure we get you all setup and running. Would you kindly reach me at Kandyce@ring.com today so that we can turn this around for you and you can enjoy your Ring Pro? I look forward to hearing from you.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I completely regret buying this device. It doesn’t stay online and provides absolutely zero security with her which was intended
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to install & would not connect to wifi. Called support but they required an appt to help us. Put it back in box where it is still sitting.
No, I would not recommend this to a friendPlease do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good in theory, but it constantly disconnects from the internet. Then you have to follow a lengthy process to reconnect.
No, I would not recommend this to a friendCamera ok as a toy, not really a safety device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera would not record with out internet, so if your internet is down you don’t have any recording or motion sensor messages from the device.
No, I would not recommend this to a friendDon't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Ring Pro. First was dead out of the box, The second wouldn't ring my doorbell. No matter what I did couldn't get it working even with Ring support
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Glonmonac,
I'm sorry to hear about your poor Ring experience. Do you happen to know the transformer you are running on? Would you please email me at jennifer.finefrock@ring.com so we can get to the bottom of this? I want to make sure we get your device up and running to its full potential! Your happiness with your Ring Pro is my top priority. I look forward to hearing from you!
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Second time; still did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having to call Ring and they offered to send me a new unit (third one I install). Hope this time it works.
No, I would not recommend this to a friendGarbage don't bother
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great the 1st few months then nothing but problems with WIFI connections. WIFI didn't change.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello SweetDaddy,
It is important to us here at Ring, that the features available to you on your new Video Doorbell Pro meet your needs and expectations. We really appreciate that you have placed value in owning one of our Video Doorbell Pro's for your home security.
All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.
Thank you,
Antonio from Ring
Not compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was t compatible with my existing digital chime doorbell. I had to return it. Probably great for others!
I would recommend this to a friendBrand response from Ring
Posted .Hello Paul,
We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are!
We are saddened to read that the Ring Video Doorbell Pro was not compatible with your home’s unique chime kit. Here is a comprehensive list of the digital and mechanical chime kit’s this device is compatible with: https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. If you still have your device, you can find other useful installation information at https://community.ring.com/ for the Ring Doorbell Pro.
Thank you,
Jamila with Ring
The first one I bought did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought did not work. Ring immediately sent me another one that does not work. Now I have been waiting over a month for yet a third one.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Frank,
Oh no! I'm so sorry to hear this. Would you please email me at jennifer.finefrock@ring.com so I can track down your replacement? I would also love the chance to speak with you and learn more about your Ring experience. Your happiness with your Ring Pro as well as overall satisfaction with Ring is my top priority. I look forward to hearing from you, Frank!
Thank you,
Jennifer F., Community Satisfaction Specialist
Jennifer.finefrock@ring.com
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Product Sucks. I would never Purchase this product for myself and advise my customers against it
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello JimmyMorrow,
We understand where you are coming from, and want to be here to help turn your experience around. Your Ring Video Doorbell Pro should be able to provide you with genuinely useful service. Please know we are here to help.
In order to function correctly, please ensure you are using a 16-24 VAC transformer. Otherwise, your Video Doorbell Pro will underperform.
Can you please contact us when you get a moment? We'd like to gather further detail and help find a solution.
All the best,
Marlom at Ring
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work on our house, my husband did 2 calls of hours each, trying to let it work but nothing, so sadly we returned it, I really want it to work
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi QueenAndKing,
I'm sorry to hear about your Ring device not working. I'd like to further investigate the issues you were experiencing as well as follow up on your return and provide additional options. Would you email me today at jennifer.finefrock@ring.com so I can turn around your Ring experience? I look forward to hearing from you.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and can not get it to work right but ring says it is my Internet but I have the fastest Internet you can have. So I wasted 300.00
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Shaun,
Oh no, this doesn't sound right. Do you happen to know what your upload speed is? You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell Pro is installed. We also recommend running a speed test right next to your router and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. We recommend installing a WiFi extender if that's the case. If you reach out to me at kaitlyn.rosenthal@ring.com, I can assist you with this.
Thank you,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work..waste of time and money. Had paid an electrician to install it, and it did not work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Meme,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro, press and hold the setup button for 10-15 seconds. Once the white light stops spinning, you can continue with setup. For more information on how to troubleshoot your Ring Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working six weeks after one year warranty was up. Best Buy customer service is horrible.
No, I would not recommend this to a friendQuality not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does work well with I phones but not with Android. The images are delay and you have to waiting. Just frustrated with this.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Naid,
I am sorry to hear about your less than excellent Ring experience. The delay is normally attributed to WiFi/bandwidth connection but we'd be happy to further investigate this for you. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Doesn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried atried. I have had some help. I have called ring and frontier. The doorbell rings. No picture. Very expensive doorbell.
No, I would not recommend this to a friend