Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Lost Power
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was good the first year. The next year it just lost power for no reason and won't turn on.
No, I would not recommend this to a friendDon't waste your money or Time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ring doorbell is a waste of time it only works about 20% of the time, & when I get time I'll be returning this product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Hknice,
I am so sorry to hear this, I would, however, appreciate the opportunity to connect with you directly so that I can learn more about the issues that you are experiencing and from there work to provide you with a resolution. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
trouble with this
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have had nothing but trouble with ring products trouble is the least of my words stay away
No, I would not recommend this to a friendStuck on night mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. So sad. Doorbell would stay in night mode all day. Wedges didn't help. Now I have two extra holes on my wall.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Artt,
Oh no! I'm sorry to hear this. Do you happen to have an overhang where your Ring Pro is located? I'd love to connect with you and provide you with some additional options so that we can turn this around for you. Would you kindly reach me at Kandyce@ring.com today? I am confident we can come to a resolution. Look forward to hearing from you!
Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke the doorbell unit and I returned it
No, I would not recommend this to a friendBrand response from Ring
Posted .Oh no, I'm sorry to hear this.
Would you please email me directly at Kaitlyn.rosenthal@ring.com so I can follow up on your return as well as provide you with some additional options?
Thank you,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
NOT GOOD QUALITY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working. Need customer support to find out why it stopped working.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Mario,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward if the Ring products and features are not matching your expectations, we have some options available for you.
We understand the importance of being able to receive technical or product support when it is needed. Our informative online support site is available here https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372.
Based on your review, it seems that you are having trouble with your Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro press and hold the setup button for 10-15 seconds. Once the white light stops spinning you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working shortly after setup. Never worked after customer service. Possibly a dud? Returned item.
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one it worked for 30 mins and bricked. Bought the second worked for a month and bricked.
No, I would not recommend this to a friendWould not work with my system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 2 days and countless ours on the phone with Customer support we could not make it work with our digital doorbell.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Adrian,
I'm sorry to hear about your Ring experience! I would like to connect with you today to learn more about the issues you are experiencing. I would also like to take a look into your open Customer Support tickets. I do apologize for the inconvenience but appreciate your patience! Please email me at jennifer.finefrock@ring.com so we can get to the bottom of this right away. I look forward to hearing from you, Adrian!
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Very slow. Live viewing doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed - I t slow. Waiting for the picture to appear when someone rings the door bell is unacceptable.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Steve,
I'm sorry to hear this. Notification delay is normally attributed to Wi-Fi / bandwidth connection, however we can take a further look into this for you to make sure we resolve this. Do you happen to know what your upload speed is? You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. We also recommend running a speed test right next to your router, and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. Would you kindly reach me at jennifer.finefrock@ring.com today so that I can assist you with this and turn your Ring experience around?
Thank you!
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Must Have Pre-existing wire hookup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have correct wiring setup so I was unable to use this doorbell
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Chaz,
We know how important it is to pick the correct video doorbell for your home. Although the Ring Video Doorbell Pro requires at least a 16V 10VA transformer, we do offer battery doorbells as well. Please know we are here to help you find the best way forward.
As a reference, we've included a link to our Ring Video Doorbells. For example, the Ring Video Doorbell (2020 Release) and Ring Video Doorbell 3 are excellent options for those who cannot hard-wire their doorbells.
https://ring.com/doorbell-cameras
Can you please reach us when you get a moment? We're confident that we can help find a solution for you.
Regards,
Marlom at Ring
Cannot get it to work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the phone for hours with tech support. Cannot get camera to work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello DonnaAnn,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro press and hold the setup button for 10-15 seconds. Once the white light stops spinning you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
Doesn’t work with Eero!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is not compatible with Eero!! It won’t even see the network.
No, I would not recommend this to a friend15 minute delays
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring Doorbell 2,whenever there is motion my phone does not alert me of motion until 15 minutes
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Joan,
Oh no, this doesn't sound right. The delay is normally attributed to WiFi/bandwidth connection but we'd be happy to further investigate this for you. Would you kindly reach me at Kaitlyn.rosenthal@ring.com today so that we can improve your Ring experience, please?
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone needs to come and install it correctly I called 3 X
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Quin,
We appreciate you joining the Ring family for your home security needs. Ring products are geared towards a DIY installation. They are designed to offer a seamless installation experience that almost anyone can complete. We are here to offer you the support you deserve.
Although Ring does not offer technicians for home installations, our product specialists are happy to help resolve any concerns you may have.
You can reach us by phone or chat at your convenience. Simply visit Ring.com and type in Customer Support into the chat bubble. You'll be given the option to chat or call. We look forward to answering any questions you may have.
Regards,
Marlom at Ring
Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money and RING Customer Service rated a MINUS 10
No, I would not recommend this to a friendthe internet reception is not that great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to my internet and gave me such a trouble.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello AnotherUser,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro, press and hold the setup button for 10-15 seconds. Once the white light stops spinning, you can continue with setup. For more information on how to troubleshoot your Ring Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
HAS NOT WORKED PROPERLY SINCE INSTALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT OPERATE AS ADVERTISED, NOT ABLE TO TALK TO SOMEONE AT FRONT DOOR.
No, I would not recommend this to a friendnot recomended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got this 4 months ago, now it stopped working, i should have not buy this one, so disappointed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Roger,
I'm so sorry to hear about your recent Ring experience. I'd like to connect with you to address your concerns about your Ring Pro - would you reach me at jennifer.finefrock@ring.com today so that we can further investigate the issues you are currently experiencing? I would appreciate your time and look forward to hearing from you, Roger.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a month then won’t connect to Internet anymore.
No, I would not recommend this to a friend