Customer Ratings & Reviews

Don't waste your time, don't ignore this, we tried it, it never worked. Move along.

so far no complaints...Great product and exceptional recording clarity......

Ring - Video Doorbell Pro never could get it to work

I purchased this device in 2017 and it's no longer working.

This product was very easy to install. It only requires use of basic tools most of which are included. The Ring app is easy to use, and works great. Video quality is excellent. Most of the time audio is great, although I have had a few minor issues with talking over each other. The only real problem I have had is that twice during thunderstorms it seemed to loose it mind. It would only show a black screen. The fix for this was to rerun the setup program, which requires removing the housing to press the setup button again. It's not a major problem other than the unit is useless until I run setup again. Again, only twice in the three months I have owned it, none in the last month. Overall, love the Ring Pro, and would recommend to anyone who wants a camera at their front door for security, or to monitor package deliveries.

Technology just not quite there yet, Good concept. Just a toy at this point.

Didn't work. Tried everything and even spoke to ring support. Nothing helped

Does not ring inside our house. We called for service.

i return this bell door to best buy not work is hard to set up

Challenging as it periodically stops working. Planning to return.

This product has stop recording and will my stay connected.

Dark picture at night, live video feed to long to load.

In the end, I am happy with the pro version of ring doorbell. The capability to drawn in motion zones of interest really cut down on nuisance (false) alerts. And it simply works to pick up people or dogs right in front of my house. (My porch door is 6ft higher than sidewalk and street.) Using my older classic ring doorbell I got plenty of false motion alerts due to cars passing by on the street and it could simply not pick up people right in front. I would have given it a five but it was one big hassle to get a working unit. I had to return it twice!! If Ring would not have offered to take the second dud, I would have given up. Yes, there are duds out there. First bad unit did not power on. Second, no internet connection. Third (from Ring) worked instantly. Now dealing with not so clear resolution but again Ring offered to send me a range extender at no cost in order to fix this issue. Apparently, the new ring pro needs double the bandwidth so if your router is >30ft away and walls in the way you may need it. My older ring classic is giving me a better pic especially at night. The Ring support is good as they also helped to improve my classic ring doorbell with new redesigned back plate. And Ring is working on a solar power accessory for the ring doorbell classic. Just what I need for my backyard deck door which has no wires running to it. I can only imagine artificial intelligence to take commands and drones shooting out of it is next.

Door bell didn't work. Had to request a new item b

Ring is aware and is saying the retail stores jumped the gun on putting them on the shelves. I purchased it and of course it has issues. Taking it back and exchanging it WILL NOT help. A firmware update can correct all the issues they are having. Here is the email I received from ring when I entered the setup. Dear Neighbor, Thank you for your recent purchase of Ring Pro. As you begin using your Ring Video Doorbell Pro, there are a few things we’d like you to keep in mind. Our retailers are just as excited about Ring Pro as you, so some retail stores stocked their shelves with Ring Pro earlier than agreed. Ring Pro was not supposed to appear in Best Buy stores until Monday, 4/25/16, and Home Depot until Sunday, 5/1/16. Because of this early set, there's a chance you will encounter a few hiccups when using your Ring Pro. Our systems and infrastructure were preparing to have the final firmware and app versions available in time for the 4/25/16 release date, but currently, our systems are not as prepared to handle Ring Pros effectively at the moment. The good news is that a new firmware update will be available Monday morning (4/25/16), which means your current experience will improve very soon. The current firmware version your Pro is running (1.0.18) will update starting Monday, 4/25/16. Our firmware updates are pushed out “over the air”, so nothing is required of you in order to receive the update. We will also have an iOS and Android app update available in the next few days which will alleviate any app-related issues you may encounter this weekend. Here are some of the more major known issues. Keep in mind this is not the full list of issues, however, these are the largest remaining issues: Ring Pro Issues: Delayed doorbell kit ringing: Ring Pro takes up to 5 seconds to trigger your home doorbell once the button is pressed. The team is working on improving this experience. Video image is too dark: Automatic exposure may leave some objects near Ring Pro darker than desired. This may make it hard to make out faces of people near Ring Pro. The team is working on adjusting this. App Issues: Battery symbol showing - Android: The battery power icon is showing in the Android App on Ring Pro. This bug will be corrected in a future Android App release. Error when changing doorbell kit settings - Android: Some users get an error in the Android App when changing the home doorbell kit from Digital to Mechanical (or vice versa). Please try the operation again and it should go through. This bug will be corrected in a future Android App release. Incorrect install video - Android: The install video in our Android App is incorrect and will be updated. To view the correct video, please follow this link: https://youtu.be/0d9eYRgFvXc If you need some extra help installing your Ring Pro, please watch this Pro Install Video. For help installing the Pro Power Kit, please watch this video. As always, our Community Support team is available to assist you. Reach them by email at help@ring.com. Best, Team Ring Again, returning it will not help solve any issues. Just be patient and they will fix it. Should not even be on shelves yet technically. I'm going to be patient b/c I know it can be fixed.

My wife and I bought the original Ring doorbell and had a lot of problems with it - no video when we got a notification, repeated dropping of the network, bad video quality, among others. We upgraded to the Ring Pro when we finally had enough of the older one, and are much happier with this one. The picture is great, it is very reliable, and we haven't had any network issues. There are a couple other added benefits of the new version as well - we are now able to manually set the areas that we want the motion sensor to monitor, and we can open a live view of the camera at any time. Between the reliability and feature improvements, we are very happy with this product.

I love my ring door Pro. Had some hiccups with set up. Doorbell transformer needed to be updated. Needed wifi extender. Customer service was amazing. They went over and above. Walked me step by step and sent a part to help. The peace of mind that I get from being able to click on live view and view my home and packages from Amazon/Best Buy is priceless. Night vision is also very cool.

Let start by saying not sure why other reviewers are not in love with this product? I had the 2nd gen version of this product and it was okay, a few quirks, but let me say in the two days I have owned this 3rd gen version, I love it! First off it is easy to install and despite having to return a defective one back to Best Buy to switch it out for a new one, it could not have gone smoother. This version includes live camera view which allows you to view outside your front door anytime you want. Not only that, you can set up small to large motion zones and it is a slimmer design much like any doorbell and different than 2nd gen which was a boxy ugly thing. Plus they give you 4 different faceplates to choose from to match trim of your house or apartment. Customer support is great to work with. Only drawback with this one is the hassle of installing an interior wired component to your existing doorbell, plus this only works with wired houses meaning there is no battery option here which I did not need anyway. In all this is the only smart doorbell you should own!

I bought this to add to the new front door. The setup videos practically installed the door bell. The videos should exactly what to do nd how to do it,total installation was about 15 minutes. The reason it took so long is my door has a weird piece of moulding that I had to work with and work around. Love the camera and the chime to alert me that there is activity at the door. I purchased the additional online storage only because I think it supports the product and at $30 a year I like knowing the video is accessible longer if needed. Get this and you'll like the convenience after the 15 minute install. Michael

Easy to setup. The recorded video is great to see who is doing what at your door.