Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Avoid - Pure Junk w/ Major Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wanted to follow-up w/ my opinion of the Ring Pro. In one word - JUNK. After having it installed for 4 days, I have already had to call into tech support, done 3 resets and it still has major issues. It doesn't reliably detect motion until someone is walking away or not even at all (had UPS drop off packages yesterday and there was no notification of the event). Also, the unit's IR lights get stuck on during the day, so the view is always in black/white. With these issues, I can't recommend this unit to anyone. It is getting returned...
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi OKSir83,
I'm sorry to hear about the motion detection issues you are currently experiencing. I would be frustrated as well- I appreciate your patience! I'd like to get in touch with you to address the concerns you voiced in your review as well as take a look into the customer support you received. I want you to be completely satisfied with your Ring Pro. Would you please email me today at jennifer.finefrock@ring.com so we can get to the bottom of this? I appreciate your time and this second opportunity. Thank you!
Best,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Didn't work, customer service unhelpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring didn't work and was unresponsive so I contacted customer service. The service representative told me it was a manufacturer defect and that they would send me a new one. I returned the old product and was mailed a new product that was once again defective. Contacted customer service again, went through the same process again, and was sent a third defective product. I really wanted to like this product but am disappointed that every product I have received is defective. Would definitely not recommend.
No, I would not recommend this to a friendNot working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am only giving a one star, because we can't get our doorbell to work. We have the pro. I have a high wifi connection. We have wired it correctly. The doorbell rings inside and outside. It will ring to our phone, but we get an error saying having trouble connecting to phone. I have researched it and tried the suggestions. We have tried it on 2 Samsung phones and one tablet and same problem on all. I was so excited about this purchase. Live view is choppy to. I think we are going to have to return it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MelDiane,
I'm sorry to hear about this. I would love the opportunity to help get your Ring Pro up and running to its full potential. Would you please email me today at jennifer.finefrock@ring.com? We can take a look at the connectivity concern you mentioned as well as go over any other questions you may have. I look forward to hearing from you!
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Too unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If the Ring Pro always worked like it did when I first set it up, I'd be giving it 5 stars. Unfortunately over the months it became less and less reliable, and would eventually completely freeze anytime the doorbell rang. Now I've had it for less than a year and the unit has completely died. I'm working with their customer support to hopefully get a replacement, but even if that works I still wouldn't recommend Ring to anyone; a doorbell should be rock solid and Ring simply isn't.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Jeff,
I am so sorry to hear about this poor Ring experience, this is by no means the Ring experience that we intended for you to have. While I do see that you are in contact with our Customer Support team, I would appreciate the chance to step in from here and personally assist you. It is of great importance to me that we get your Ring Pro working consistently to your expectations and I would like to make sure that we do this for you today. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Great Concept, Very Poor Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews, decided to take a chance and regret it completely. Worked pretty good for a week now it won't feed any video. I get notices that I have motion on my front porch but then I get a message that I have internet problems. Weird. All my other wi-fi devices are working just fine. Tech support gave me a line about all the other people in my neighborhood having similar problems. Hmmm, weird again, they don't have Ring doorbells. Blew me off. This product is most likely going back.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Geste,
I am so sorry to hear about this. I would like to look into this further so that we can come to a resolution and get your device working to your expectations. Would you kindly reach out to me at TaMia.Dorris@ring.com? I look forward to turning your Ring experience around.
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one of the worst products i have ever gotten , when away from the house it just keep spinning and will not load the video . While in the house the video lags by the time you it loads who ever has been here is already gone.. and yes my door bell is in same room as internet ... again does not work as advertised , worst product i have ever had. If it lags its not worth it , if you can not see it when your away from the house ( as advertised ) it is not worth the money .
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Hayes,
Oh no, this is not the Ring experience that we intended for you to have. I see that you noted having a fast internet connection. Do you happen to know what your upload speed is? You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. We also recommend running a speed test right next to your router and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. For best streaming performance, we recommend 2 Mbps upload and download speeds. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to drastically improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
If you're not planning on signing up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the monthly record fee, save your money. There are cheaper alternatives that do what the ring will do minus the recording monthly fees. Like BRG for $99.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Joer,
We have two optional cloud service plans. A basic plan for $3/month - $30/per year per camera and a Protect plan for an unlimited amount of cameras for $10/month - $100/per year, you can access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone. I'd like to address any further inquiries/concerns you may have, would you kindly reach out to me at TaMia.Dorris@ring.com, please?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Awful Button Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring did an awful job designing this product. If the button receives any direct sunlight, the button will crack. Ring will not fix the button. The only option is to replace the entire unit. Ring does not stand behind the product. They will only offer you a 35% discount to buy a new unit. Awful customer service. Do a search and you will find hundreds of instances. Do not purchase.
No, I would not recommend this to a friendNo Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product states only needs 16-24 volts to work. I am getting 21-volts at the door bell but still will not power one. Contact support they had me go through all this bull crap to tell me I need to buy a 24-volt adaptor and run more wires for it to work. Wouldn’t recommend their products to anyone. I am returning this product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi TheBuyer,
Oh no, I am so sorry to hear about this poor and inconvenient Ring experience. While I do see that you have been in contact with our Customer Support team, I would appreciate the chance to connect with you directly so that I can provide you with some additional assistance. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First day of service was great. Connection and product worked as agreed. Every day after that during the trail period product failed to to catch movement and events. Ring Pro >Win 10 app, looks great but started allowing unknown devices to directly link to my PC as devices to cast to. Poor: security and support, and no control of video feed. I regret this investment and the stick up cams. False sense of control. Live and learn.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Okthe,
I'm sorry to hear about your recent Ring experience. Would you please email me at jennifer.finefrock@ring.com so I can get to the bottom of this and turn your Ring experience around? I would like to go over your motion detection as well as touch base on your experience with Customer Support. I would appreciate your time and this second opportunity.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Couldn't Get it to Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to be able to give this product 5 stars, but unfortunately we could not get it to work. Hired professional electrician to install it and he even contacted Ring Tech Support, but together they could never get it to work as intended. And because it took several attempts and given the electricians schedule, we were beyond the 15 day Best Buy return period. So now we're stuck with a $250 paperweight.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no, I am so sorry to hear about your installation problems, however, I would like to help. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com so we can work with you to ensure your Ring device is up and running consistently to your expectations?
Thank you,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Ring Doorbell Stopped Working, Reset Required
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Ring DB, installed and operating quickly - loved it and very helpful after fine tuning motion zones. Was operational for 6 weeks prior to move to summer vacation home. After one week away Ring DB stopped working. Tech support confirmed that local reboot (reset) was required which is impossible since I am at a location 1200 miles away for the season. Bummer that remote reset capability not available
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Starman60015,
Thank you for sharing your feedback! I am sorry this is happening and would like this second opportunity to turn your Ring experience around. Would you kindly reach out to me at TaMia.Dorris@ring.com? I look forward to your response and improving your Ring experience.
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I listened to the previous reviews. This was an utter waste of time. I called to have it "professionally" installed. They took my money and said it was installed. I waited weeks for it to be installed. The owner of the company called and apologized and made sure someone came. it never worked more than week and now I'm out $400. Please, don't waste your time and money.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Neighbor,
I'm sorry! This is not the kind of experience we want our neighbors to encounter! We greatly appreciate all the time, energy and resources that you have put forth trying to resolve this already? Would you please reach out to me at marynell@ring.com, so we can further investigate this for you, and make sure that your Ring Pro is working efficiently and continuously? We hope to keep you a part of the Ring family!
Best,
Mary Nell J., Neighbor Satisfaction Specialist
marynell@ring.com
Simple install that "should" work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know if it was a lemon ring pro or not but won't be wasting my time with another one. After reading other reviews I have determined other purchasers had same or other problems with this specific model. Side button to pair up device with wifi never worked. I'm done with this until I read about major improvements or will chose another smart door bell. Returning this product to store.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Jomol85, I'm sorry to hear about this poor experience thus far. Would you kindly reach me at yul@ring.com so that we can address/resolve your issues and provide some additional options please? I'd appreciate hearing from you today.
Buy a different brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. You will be ignored, promised and maybe a month later you might be helped. They will continue to put you off, until your tired of dealing with them and you go away. If you try to write a negative review on their social media, they will delete and block you. Trust me, go with another product..
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Robert,
I am so sorry to hear about your poor Ring experience. This is by no means the Ring experience that we intended for you to have. I would like to step in from here and personally investigate the issues you are encountering. It is imperative to me that you feel valued as a customer and I would like to ensure that I make this happen for you. With that being said, would you please contact me directly at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Buy another product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have replaced my transformer and router plus added the Ring Extender and I still have problems with the video not working. Ring is sending me a replacement Ring Doorbell. I have sent hours troubleshooting the device. Don't waste your money.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Ma53,
Oh no, I am so sorry to hear about this poor and inconvenient Ring experience. I would, however, like to make sure that we turn this around for you. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com once you receive your replacement device? I want to make sure that we improve your Ring experience.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Stay away from any Ring device!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is bad. not hd or 1080 or even 720. Maybe a grainy and jittery 460 at best. Color and lighting also an issue. Ring support is also lacking. Talked with 3 reps. None are tech savvy. Be prepared to set up a router outside next to this piece of junk. Stay away from any Ring product!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Best,
Oh no, I am so sorry to hear about the issues that you are encountering with poor video quality. Do you happen to know how far your Ring device is from your router? For best streaming performance, we recommend that your Ring device is no further than 30 feet from your router. Would you please email me directly at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Terrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems with both the doorbells I’ve had. Probably spent 20 hrs troubleshooting over the past months and customer service is never able to resolve the issues — No ownership from anyone there. I’ve given up and am throwing the Ring in the garbage. Nest doorbell here I come.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Marty,
Oh no, I am so sorry to hear about this poor Ring experience. While I do see that you have been in contact with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to personally investigate the issues that you have encountered with your Ring device and from there provide you with the best plan of action moving forward. It is imperative to me that we turn your Ring experience around and I would like to make sure that we do this for you ASAP. Would you email me at Kaitlyn.rosenthal@ring.com?
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Worst customer service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck getting help if you have installation problems! They don't respond to email and getting a hold of someone on the phone is a long wait. They asked me to send a photo of my doorbell ringer device and then never responded to multiple emails. Unacceptable.
No, I would not recommend this to a friendVideo becomes all black and white
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring Door Pro worked for a couple of months then lost color and I tried resetting, uninstalling and reinstalling. Nothing worked. I emailed support but the issue remains. I found on Ring community forums that this problem of losing color happened to other owners of the unit.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Teddy,
Thank you for sharing your feedback. I'm sorry to hear about this and would like to address any issues and concerns you have with hopes of turning your Ring experience around. The Ring Pro has day and night vision. Night vision videos are displayed in black in white until there is enough light that touches the camera to readjust. I recommend placing you Ring Pro at an angle where it can receive more light so it does not stay in night vision all the time. I would be more than happy to assist you and take a further look into this issue. Would you kindly reach out to me at TaMia.Dorris@ring.com, please?