Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This devise dose not work, I have over 10 tickets into tech support and they can't fix it and won't replace it. Don't waste your money I guarantee it won't work. Craig
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Craig,
I'm sorry to hear about your poor experience with our Customer Support team. Would you email me at jennifer.finefrock@ring.com so I can further investigate your open tickets? I'd like to learn more about what your experiencing and find the best resolution to resolve it. Thank you for your patience and I look forward to hearing from you.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it up and running for months. Was happy with it until it stopped working. I tried everything but couldn’t get it operating again. Ring support couldn’t either. Huge waste of time.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BobM,
Oh no, this is not the Ring experience that we intended for you to have. While I do see that you mentioned already working with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to investigate this for you further so that I can work to provide you with some additional suggestions to help turn your Ring experience around for you. Would you email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
After a year stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year it stopped working. Customer support is bad. Better off with ADT video doorbell. This my my third doorbell and 2 out of three doesn't work.
No, I would not recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit I bought was bricked and the 2nd unit lasted a week. New transformer and wiring so it's the product that's poorly designed.
No, I would not recommend this to a friendDid not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online the Pro release. Installed it yesterday. On the phone with support for 2 hours. This product did not work. Returned.
No, I would not recommend this to a friendBrand response from Ring
Posted .Thank you for purchasing a Ring Pro! Ring Pro was placed in retail stores at an earlier date than requested, however, we're in the process of completing a rollout for a firmware update. This firmware update will alleviate many of the issues you encountered and you'll enjoy your Ring Pro experience much more once that firmware is loaded to your device. Firmware updates happen over the air, so you won't have to do anything to receive it; your device will search for any new available firmware daily. The updated firmware version is 1.0.29. I apologize about your initial experience but would like to get in touch with you to address any other inquiries you may have, and assist you further. Please reach me at yul@ring.com today.
Ring failed after four days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System setup was fine. First few days it was fine. Now that I left for vacation the Ring has failed with no fix remotely
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Peqfd96,
I'm so sorry to hear about this! What seems to be going on? I would love the chance to speak with you and find out more details on the issue you seem to be having and help. I appreciate your patience! Please email me at jennifer.finefrock@ring.com at your earliest convenience. I look forward to hearing from you and making this right.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Great idea to bad it doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the pro so wouldn't have to change battery. Would not synce to my wify. Spent hours but no go. Gonna return it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Cman001,
With your permission, I would like to help you setup up your Ring Pro and investigate why you were unable to connect it to your WiFi. Would you kindly reach out to me at TamMia.Dorris@ring.com today, please?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Only works half of the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed overall with this product. Frustrating when it doesn't work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no, I am so sorry to hear about this frustrating experience, this is by no means the experience we intended for you to have. I would like to connect with you personally so that I can further investigate why your device is not working consistently. Would you please contact me directly at Kaitlyn.rosenthal@ring.com so that we can get this resolved for you ASAP?
Thank you,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Too many bugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looses signal every 4-5 days, finally Won't power on
No, I would not recommend this to a friend