Customer Ratings & Reviews

My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

I'm reviewing the Ring Video Doorbell Pro. I get no compensation for this review. Pros Only $3 per month for cloud recording of your ring pro recordings. Ability to shrink and shape the area sensed by the motion detector which can reduce alerts of irrelevant motion like shrubs or traffic movement. Some cheaper doorbells don't offer this level of control. Wired to your existing doorbell system. No batteries to charge or replace. Clear 1080p video on a good wifi network. Recordings only occur when movement is detected, the doorbell is pushed or live view is chosen. That means less demand on your wifi network. Some competitors record 24 by 7 creating more traffic on your wifi network. Amazon bought Ring.com for a billion dollars. I believe with that kind of backing Ring will continue to improve and thrive. There are enough positive features with this doorbell that I plan to keep it and I plan to add a couple Ring Floodlight Cams and a Ring Chime Pro for the back of the house. I give Ring customer support an A plus! They solved my audio issue with a replacement doorbell and free return shipping of the defective doorbell. The good news. Many of the cons listed at the bottom of my review can be resolved given knowlege, internet searching, time or money. In my case, the pros of this doorbell outweigh the cons. Tips: When looking at customer reviews sort them by most recent first. Ring products are changing and improving. Old reviews may no longer apply. If your house is decades old save yourself a hassle and just buy the ring chime pro instead of using your old mechanical doorbell chime. Details of my doorbell transformer 'hassle' are listed lower in this review. If you have problems getting the doorbell to work, buy yourself a low voltage tester (say..5 to 50 volts) from a local hardware store. They are inexpensive. Then google how to debug wired doorbell issues. If you are replacing an old doorbell and the holes in the wall from the old doorbell don't line up with the new doorbell mount, don't start drilling just yet. Temporarily mount the new doorbell with just one of the old screw holes. Get everything setup and working with the Ring Pro. Once you are satisfied with the performance then work on a permanent mount by drilling new holes if needed. On the other hand, if you give up from frustration and decide to stick with your old doorbell you'll be glad you kept the drill in the garage. If you must drill into your house go just far enough to seat the plastic anchors. If you drill too far you might run the risk of hitting the doorbell wires inside the wall. If you decide to use the angle mount supplied with the doorbell, place the flat surface side of the mount against the wall. The indented surface faces away from the wall. You will eventually mount the back of the ring pro doorbell into the indented surface of the mount. If you live in hurricane country and want to insure the doorbell stays water resistant, get some outlet sealer (rubber sheet material) for a few bucks from a local hardware store and place a piece between the doorbell and the wall. If using the angle mount you can glue a piece of the sealer to the inside of the angle mount over the large hole in the mount but first cut a small slit in the sealer with an exacto knife so you can feed the doorbell wires through it later on. After attaching the wires to the back of the doorbell place a small piece of electrical tape over each terminal before attaching the doorbell to the mount/wall. If you get poor video and you have fast internet have ring support bump you from 720p to 1080p. They did it for me and the video improved. The audio - not so much. If your cell service is with t-mobile and you use one of their cellspot devices you might experience poor, choppy audio spoken from the person at the door. I re-seated the weird GPS plug in the back of the t-mobile cellspot and powered off/on the cellspot. It seemed to help a little. I created an APN - Access Point Name on my phone and called it 'T-mobile for Doorbell' as described here step by step: https://support.ring.com/hc/en-us/articles/115005739366-Improving-Ring-Performance-on-your-T-Mobile-Phone-by-Changing-the-Access-Point-Name If you can't save your APN, leave off the 'dun' for APN type. After I did all of this, the person speaking at the door was still barely audible - low volume and choppy. But Ring customer support solved the problem by shipping me a new replacement doorbell which solved the problem. Plus a return shipping label for the defective device. I have nothing but good things to say about my experience with Ring's support staff. Their feedback, expertise and follow through were A plus! Cons Delays - There are times when you won't see the face of a fast moving UPS man because the camera doesn't start recording fast enough. The first thing you will see is him walking away from the door. But at least you get an alert that he was there. Most of the time the cloud recording of the event shows more of the event than a doorbell alert or live event. So give it a few minutes then go check the cloud recording. If you have a house that is decades old, installation can require time, knowledge and handy work if you decide 'not' to buy the ring chime pro. If I had to do it again, I would buy the ring chime pro and save myself a lot of time and hassle. You might 'not' be happy with this doorbell if you have any of these situations: A doorbell transformer that is weaker than 16V 30VA and you insist on keeping your mechanical doorbell chime instead of buying the ring chime pro. I think 16V 20VA is the minimum recommended transformer even without a mechanical chime. A slow internet connection. A router that is located a great distance from the doorbell. Lots of movement outside you wish to exclude and no way to create a motion zone that avoids them. You have no idea where the builder installed your old doorbell transformer. Mine was located behind the doorbell chime in my foyer inside the electrical junction box. You bought a larger doorbell transformer $30 and discover it won't fit where the old one did. (Me). For $50, you might be able to skip the transformer torture and just get by with a ring chime pro. In my case I built a spacer out of wood (3/4" thick) for mounting the doorbell chime out from the wall in order to make room for the larger transformer that stuck out past the wall opening. Time consuming. My home configuration: Circa 1975 Emerson Ruttenhouse clunky mechanical doorbell chime. Purchased a Lee 78208 Doorbell Transformer 16V30VA $29 on Amazon to replace an ancient Emerson Ruttenhouse 16V10VA transformer. Comcast download speed: 120 Mbps. Upload 10 Mbps. Speedtest over wifi from my phone when standing near doorbell: 73 Mpbs Download, 9 Mpbs Upload. Ping 37 ms Ring app. Device Health: 4205 mV RSSI - 53 Firmware: Up to date. Doorbell located about 30 feet from the router with only one wall (exterior) in between. 70 feet from the doorbell to the road which I keep out of my motion zone. Samsung Galaxy S6 phone (switched from ATT to T-mobile last year) running the Ring app. Location: South Florida Check out this guys hack regarding Ring Floodlight Cams: https://www.youtube.com/watch?v=cTqZp92qB18 https://www.youtube.com/watch?v=IszONtm9Kos With less than $9 of fiber optic strands and some scotch tape he tricks the motion detector at night into thinking its daytime so a decent color image is seen instead of the fuzzy infrared image (when the floodlights turn on due to motion). He says Ring took his suggestion and is planning to upgrade their cameras to show a color image at night when the floodlights turn on. The color image is much sharper than the b/w infrared image.

I bought this even though the reviews were a bit mixed because I was looking for an outdoor camera and also happened to need to replace the doorbell. This seemed like a good compromise, if not a bit expensive. The setup was mixed...the instructions were ok, but there were still a few places where the install was confusing and it did take longer than they suggested. Once it was setup, it worked very well for about a week, and then all of a sudden stopped working. I worked with support for over a week until they finally pushed a new firmware update that seemed to have fixed the unit. It has now been working well for abut 3 weeks. The motion sensor is good, but sometimes bugs or changes in light will throw false positives. I assume this will improve over time, but something to note if you keep the alerts on your phone at night. The camera quality is quite good, and the audio is clear enough to hear what you need. I do like that it looks similar to a normal doorbell, and I've only had one guest notice that there was something different about it. You definitely can't tell that there is a camera from the street. Last, there is no ability to do local storage, so therefore you have to pay $3 a month for the cloud storage. You can opt out of this service, but it defeats the purpose of having the camera, as you would only be able to use it real time, with no savings of clips or motion. This isn't a lot of money, and is cheaper than most of the other services I looked at, but it is still something to note. Overall, I like the system, but it does feel as if they are still working on the kinks. I liken this purchase to being a beta tester. If you go in with that mindset, you'll like it, but just don't expect the perfect polished experience you get with some other smart home products.

After a friend showed me her Ring doorbell, I began researching a few video doorbell solutions before choosing Ring. Holding out a few more days made me lucky enough to earn time to find the Ring Doorbell Pro. A few differences between the Ring doorbell Pro and the standard Ring doorbell. The pro REQUIRES a preexisiting, wired doorbell. The standard doorbell can be charged by USB and mounted anywhere. An advantage the pro offers is that it can tap in to the existing chime and ring your already installed door bell. It also includes in infrared booster kit, and higher quality camera and motion sensing. The Ring Doorbell Pro came with everything I needed to install it, including a screwdriver and drill bit. Instructions were very clear. On first installation I was unable to see any video. I contacted customer service and was very surprised at the high quality of service I received. I have also been contacted multiple times by the company and been included in the insider's program. The doorbell functions very well. Motion and rings notifications are almost immediate to my phone, on Wifi at home or on cell outside of my home. Video and audio has been clear every time. I have had a few instances where the doorbell lost connectivity. I would receive not notification. A simple hard reset corrected the problems. There is very little home automation integration, but representatives from Ring say that it is coming. Video recordings can be browsed through your device or the Internet, but after the first 30 days require a subscription. $30 a year for cloud recording storage is acceptable to me, but be aware without it you won't be able to view your saved recordings.

We purchased this doorbell for a simple purpose and are very surprised by the functionality of this gadget. The quality of the camera and the added security functions are fantastic! We can check in on the house regardless of where we are and I feel safer just knowing its there. You can adjust the motion settings to exactly how sensitive you want it, and this feature works perfect as well. The Ring app works great, and I also really like the notifications on my Apple Watch too... comes in very handy. My husband had no problems installing at all, but he is also extremely handy. It looks very sleek; we used the all black face. We are already planning to buy more products from Ring like the flood light cameras. We highly recommend this doorbell. We went in with low expectations because we didn't need much but have been seriously won over!

First off, the doorbell works great. Yes, occasionally it takes a few seconds too long to connect but overall the video quality and features work as they should. Installation was an entirely different matter. I suppose if your current doorbell is the type they assume you have installation would be a breeze. Watch out if you do not and if you’re not an electrician because you’re in for some fun. First off, this device runs on 24 volts. Most doorbell transformers will output a maximum of 16 volts. They have a resister that you can install that essentially does the trick but if you have 10 or 12, you will need a new transformer. Not to mention that the instructions show one wire coming from the transformer whereas I had two, and one wire going to the doorbell, again i had two. I can install ceiling fans, light switches, etc, so this confused me. Also, my existing indoor doorbell had a battery backup which used DC power to the doorbell button. Long story short I had to replace the transformer, bypass the internal doorbell entirely, and but a chime pro to make it all work.

So I read all the negative reviews and took the plunge to try it out myself, sure enough half of the functionality would not work. I installed this at around 9pm at night, a quick email to support and they pushed the firmware update to it and was good to go by 10pm. Really happy with the product and it produces just as advertised. Great sense of security and easy to see when we get deliveries. Install was pretty easy if your are handy at all. Have already purchased an additional one for a family member. Also the phone support is absolutely great.

I bought the Pro version of the doorbell cause of the higher resolution and its smaller than Regular version. I needed a new door bell because I was missing deliveries and my doorbell button was worn out, so I did some research and found this was among the most popular of video doorbell solutions. First the good, this does work as advertised and works with the current doorbell. If you lose power, it will remember the setting and you won't have to reset it up once its up and running. It wasn't too hard to set up, but you must open up your doorbell ringer and wire the addition piece. Its fun to watch people outside on the live view. And it does work as a regular doorbell once it has been set up. It does seem weather proof and is still working after a few rains and very hot summer weather. And besides working with Smart Phone which is easy to use, there is a program that lets it run on current MACs, so if your not by the phone you will catch the doorbell. The night video also works well on doorbell. The bad, you must have internet to set up, otherwise your doorbell won't work as both a smart doorbell or a regular doorbell until you go through the set up steps, once it has been done it works fine. When you ring the doorbell, it only rings the chime once, so my mechanical doorbell only has one single chime which can be missed. And it takes a good 30 seconds before it will let ring the door again. While the video is generally good, its not as HD as a Hero or DSLR will produce, its more like an average smart phone at best. Also, sometimes the internet doesn't catch right for the live view so you will get a blank/black image. I have noticed this is allot less frequent than when I first got it, so this may be a non-issue for people who have quicker internet. Lastly all of the video goes through Rings servers, mostly as a part of there cloud service, but I am not sure if the live view feature would work if Ring went out of business or they weren't able to support the device, which is a concern. One thing to note you must have a decent internet speed to use the live view or other features. I have 10mbps down and 2 mbps which it runs ok most of the time, but it does hog the bandwidth while video is running. Also, this is more a feature request, being able to tilt the camera vertically a little bit. I am up higher up and in urban area making it so I have had to get creative with the Motion Zones. Despite my minor complaints, I really do like the doorbell and its features.

I already had the Ring StickUp Cam with the solar panel, so I was already sold on the Ring platform. The video doorbell (and the Pro model specifically) is a quality product. Installation was straightforward. The only issue I had was with the power box that attaches to my existing mechanical doorbell - for some reason that isn't triggering (I have a fiber internet connection, so I know it's not bandwidth). What I did to "fix" this problem was get the $29 Ring Chime, plug that in and that is the perfect companion for everyone buying the doorbell, in my opinion since you can customize the doorbell ring at any time (we've got Christmas carols playing now...) I definitely recommend Ring, the only thing that I dislike is the high fee they charge for monthly live video and cloud storage - their top competitor includes 7 days for free and I wish Ring would do something similar.

5//26/2016 Before buying this product you want to do all your research.In my case it worked out really well with no issue. Had it for 4 days and will update soon.You must have a fast internet connection for it to work correctly. I have 300 Down and 50 UP. If you have the minimum requirement do not buy.I have a dedicated 5 GHz Wi-Fi for the dooorbell also.I configure my router to support doorbell Pro and made it work efficient with no issue. I didn't take any chance on the 2.4 GHz. I don't think it's a big deal but there is a delay for doorbell because it trying to ring your phone first before it rings the doorbell. The connection to my phone is incredible with no issue or delay outside on the phone network. Based on the angle that I have my Doorbell Pro I don't have any issue with motion sensor because it's only looking at a wall and a cover pretty much the whole hallway. I took a big risk buying this product knowing I may have to return it back if it didn't work out. After reviewing all the review online it seems a lot of people have slow internet connection. This is the reason why a lot of people are giving a negative a review on this item. I also noticed in the new update lets you do live view on your phone.I think the old model works best for people with slow internet speed because it's not as high as resolution as you see on the new Pro. If the company can let you pick your resolution on this new doorbell Pro it would work a lot better for everyone. (Ex 480p, 720p and 1080p) I would only recommend this product to a friend that has high internet speed The only concern that I have it's always hot. I'm not sure if it's going to stand up to the Texas weather. I'll be back in 2 weeks to update!!!

I have the doorbell and 2 floodlight cameras. They work exceptionally well. Of course they have their little challenges but using these devices kept me from having to spend a boatload of money running power and video cables to other units or having to run CAT6 for POE to run networked cameras. Ring has done a very good job. NOTE: If you lose power on the floodlights you will have to re-initialize them to get them connected to your network. It's a simple task but if they had only included a small battery or used non-volatile RAM then once the power came back on the units would be able to configure themselves. oh well, nothing is perfect. BTW, the doorbell will require I believe, an 18V transformer. If you already have a wired doorbell check it's voltage. Also, play with the sensor zones to tweak them so you are not constantly receiving motion alarms on your phone.

I had to get the pro because the slim design works well with my door. The installation was simple with the help of the instructions and app. Connecting to my WIFI was easy. The reset button is on the right side. So this makes it cumbersome to reset the device because it's up against the brick. My only complaint is that that the secure screw is only for the bottom. I wish there was one for the top so the sleeve can be more secure. App is very easy to figure out. You will have to play around with motion zones and sensitivity. Video is clear and playback is easy. The sound is very sensitive and causes some feedback. Voices sound robotic at times. I'm not sure it is interference because my WIFI signal is strong. I'm happy with the purchase.

Well designed and easy to set up. Larger than I thought so I had to chisel the door frame a little to mount it. Motion detector is sensitive and picks up all movement. Video quality is excellent and audio is equal. Satisfied so far.

Excellent high quality doorbell that's activated by motion. It has very easy installation with a step by step virtual setup guide. It alerts you to any movement from a superwide range and distance. All in HD quality. It records everything to download and save if you wish. It has awesome night vision, even in pitch black areas. Download the app and you can talk to anyone through your doorbell, even if you're not home!

Superb picture day or night. Great to know when packages delivered and nice to see if anyone snooping around anytime with motion sensor. Definitely worth money and very easy to install. Installation video easy to follow

INSTALLATION Making sure you have access to your doorbell chime, and shutting off power to it, is probably the hardest part. Instructions, including what might need to be retrofitted, are all laid out for you, for both the chime and doorbell. Both were super simple and able to be installed in the existing locations of each. SETUP After turning the power back on and downloading the app to my mobile phone, I was stepped through setting up an account and configuring my doorbell. From opening the box to completely setup was less than an hour! USAGE I installed this the day before Halloween, knowing it would get crazy usage. Sure enough, it held up! The video quality is really clear. You will not be disappointed by this doorbell!

Very satisfied with the product. I live in the country and I am able to monitor my home. The motion detector is excellent along with the night camera. Great clarity, my wife can track events even in Asia.

Ring doorbell has pretty good video quality (although sometimes the people are a little bit of a silhouette if it's really sunny in the background and the doorbell is in the dark). To be most useful, you need to pay for the annual service but it's reasonably priced. The installation was pretty simple except for finding out what kind of doorbell I had before because I couldn't find where my wiring went to...i searched EVERYWHERE in the house, garage, and attic. I finally just risked it and had the right set up. The app is set up well but still seems to see motion on windy days when bushes blow into my drawn out zone.

We've had this installed for ~2 weeks now and it has been working flawlessly. Install was pretty easy for any average DIY'er. Wiring can be a little tricky depending on your current setup. I had to use butt splice connectors, instead of provided wire clips, and wedge all the wiring behind the unit, but it's working well. Wireless setup through the app can be a little picky but after a couple tries it finally connected and so far, so good. Motion detection is totally customizable and may be necessary. We had to get very particular with ours because the fern on our front porch kept blowing in the wind and setting it off every 10 minutes. Now it's fine-tuned and works like a champ!