Customer Ratings & Reviews

This doorbell has an awesome camera with good motion detection. However it's hard to connect to when someone rings my bell. I have added a Wi-Fi extender with door chime but that doesn't solve the problem. I can always play the saved videos from the cloud - just can't see the person ringing my doorbell in real-time :(

I purchased this device in September 2017. Since then I’ve had several issues. My Ring pro hd began recording in black and white, rather than color, and ring replaced the battery which fixed the issue. My video quality has always been poor to fair. It’s grainy and choppy and definitely not as clear as the advertising suggests. Ring determined this was an internet connection issue with the 1080p quality and offered to replace my ring pro with the original ring doorbell. I spent the extra money for the better device but it’s really not worth it. My advise is if you buy this, install it as soon as possible and test to make sure it works well.

This thing works as described. Bell rings, phone rings. I can also just look at a live view any time I want. I like the motion detection too. Sometimes the mail man drops off a package but won't ring the bell, I get a motion alert and easy peasy. The cloud option is very fairly priced. It saves all activity for $2.50/month. The only reason for 4 stars is because the volume is not as loud as I'd like for the person hearing me at the door. Having it a little louder or the option to make it louder would be perfect. That is a minor issue.

Installation is pretty simple and straight forward if you’re replacing a wired doorbell. We had some issues with the doorbell connecting to our wireless network, but once we fixed it, it works great. The motion sensor and app notify you before anyone can even ring the doorbell, and we don’t have to wonder who’s at the door anymore (all the glass around the front door is frosted so you can’t see in or out).

It's great when it's working, which is most of the time. But there are times when it goes offline, doesn't pick up motion, or just blacks out for no apparent reason. Camera clarity is great during the day. Not so much at night.

Overall, glad I got it. On the Plus side, I like the added security this brings to home with the picture and sound being captured at my front door/porch area. The flip side is that despite various adjustments, and because I have a sidewalk in front of my house I do get a lot of unnecessary front door alerts. For me, I learned to live with all the alerts by muting the alert sounds, but I still get the visual notice on my phone.

Based on other reviews I was hesitant to purchase this doorbell. As far as I am concerned, they are unfounded. It performs flawlessly. I have had none of the problems listed in the other reviews. It does exactly what it is suppose to do. There is a 1-2 sec lag in pushing the doorbell and the ring in the home but we have a mechanical bell, not a digital one. I do have a 30MB download and a 10 MB upload so that may make a difference, so make sure you have an adequate internet connection.

Great Product, and quickly recognizes movement. Have Hardwired, was easy to install. Did purchase the premium plan for video archival. Would recommend.

At first install it was OK then it stopped working. It was all because of the ring company.. Best buy came back out with a new one and they installed it and it works very well.

Great product. Video and sound HD Quality. Easy install hardwired to my existing doorbell.No need for batteries.

Easy to install. Easy to use. Great quality for the price. Had to set alerts on the lowest setting...it picks up cars driving by.

The Ring Doorbell lets me see who is at my front door no matter where I am --- home or not. The picture is clear and I can speak to them as well. Love it!

After looking at the Nest products and the total monthly costs, I decided on the Ring Pro. It was easy to install and setup. Can be a bit annoying when at work with the number of alerts. It is a bit overly sensitive when windy but I am still making adjustments. The voice communications lag and I am still learning how to work with it from my phone. I have 2 Android devices and 1 I Phone that are running the app and the issue is with the I Phone. Otherwise very happy with the purchase.

Works as advertised and I love it. The installation was easy and straight forward but their description of digital and mechanical door chimes are misleading. What they list as mechanical should be described as electro-mechanical. I chose digital even though mine chime was electro-mechanical. The tech support woman was very helpful while I checked various things for her. As soon as she saw the picture of my chime, she knew what the problem was. I changed the door chime in the app and all was fine with the world.

Every aspect of this product and support has been A+. Easy to install, very clear image, excellent response time, super product support. PS, we love the chime

This doorbell is great, we now have 2 with this one and it was very easy to install and to set up. The camera captures just about anything.

Doorbell pro works great. $30 for 1 year storage of cloud recordings. Slight delay when recording begins but has clear 1080p viewing. Easy install 20 minutes.

I didn’t install it right away because of various issues, but now that it’s installed it has nice features. Unfortunately Best Buy didn’t install it because of miscommunication and other issues. Technology is amazing and there is much at our fingertips. I enjoy the size of this model, and the multiple face plates available. Picture quality is good and it’s helpful to our neighborhoods. Unfortunately crime happens, but we have many tools to help fight it, and also alert and warn others about what we hear and see.

Great device to add for protection in knowing who is coming to your door. Easy to install and the app can be added on multiple devices.

Ring has really updated the app since I have bought. I will continue to use ring. Door bell works great