Customer Ratings & Reviews

Hi MarkH.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy to provide you with some information on using the Ring app. The Dashboard is the first screen you'll see when you open the Ring app. It has three main sections:

The tiles at the top of the screen which can be moved around and organized using the edit tile.
Images from your security cameras or doorbells, which you can tap to quickly get to Live View.
A Discover section which highlights new features available to you.

This navigation bar contains four important tools, depending on your setup.

The menu (≡): This three-lined icon is always in the same place in the upper-left corner of the app. Tapping on it will open a side menu and give you access to the rest of the app's functions.

Global Snooze: This moon icon will allow you to snooze motion alerts for all of your cameras for a selected amount of time. Tap here to learn more about Motion Snooze.
SOS Button: If you have Ring Alarm with professional monitoring1 or are enrolled in SOS for cameras, this feature allows you to request medical, fire, or police dispatch during an emergency. Professional monitoring1 and SOS for cameras requires a Protect Pro subscription, sold separately. Tap here to learn more about the SOS Button.1
Ring Alarm Mode: If you have Ring Alarm, an extension to your Utility Bar will display the current mode and allow you to switch between modes.1
Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details. Tap here to learn about setting modes for your Alarm.
Main Tiles: This section contains Camera Preview Tiles for each of your cameras, as well as a Neighbors and Event History tile.
Neighbors Nearby Incidents: Ring Neighbors expands your security from your home to your neighborhood by letting you easily share up-to-date local crime data and communicate with your neighbors about crime and safety. Tap here to learn more about Ring Neighbors.
History: This opens an aggregated list of all events for all devices at this location.
Camera Preview Tiles: These previews let you know at a glance whether something is happening within range of your cameras that needs your attention. Each Preview is labeled with the time since it was taken and which camera took the image. Tap here to learn more about Camera Previews.
Set Up a Device: This is an easy-access tile for setting up a new Ring device.

These are the functions that can be accessed from the side menu:

Locations: Tap the Location name in the upper-left hand corner of the screen to open up the list of Locations. From here, you can choose which Location to view.
Dashboard: Tap this option to return to the Dashboard.
Neighbors: This opens your Neighbors feed, detailing all of the up-to-date local crime data in your selected area. Tap here to learn more about Ring Neighbors.
Devices: This option brings you to a list of each device set up at this location, including Chime devices.
History: This control takes you to the same History screen you can find on the main Dashboard.
At the top of the screen, you can choose to view events from your cameras, Alarm1, or lights
With a Ring Protect Plan, tap on any event listing to view the associated recording.
Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details. Tap here for more information about Ring Protect.
On the tab for cameras, you can also tap the icons to view all events or only specific event types. These event types include: ring, motion, Live View, and starred.
Settings: Tapping here takes you to the General and Location Settings.
Under General Settings, you can change your Location’s name, address, and Ring Alarm Monitoring version. Tap here to learn more about professional and self-monitoring for Ring Alarm.
Location Settings will allow you to adjust mode settings, Alarm Alerts, Users, and Neighbors Settings. You can also delete the Location from this screen.
Mode settings include which components are monitored, Sensor chirps, and Entry/Exit delays. Tap here for more information on Entry and Exit Delays.
Alarm Alerts can be customized for both push notifications and email notifications.
Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.
From the Users screen, you can decide who has access to your devices and how much control they have over your system. Tap here to learn more.
Through your Neighbors settings, you can adjust alert and post preferences — learn more here.
Set Up a Device: Another easily accessible option to begin setting up a new device.
Account: This control takes you to the Account screen. From here you can change the name, phone number or password of the app's master account.
In addition to this, you can change two-factor authentication settings from here. Tap here to learn more about two-factor authorization.
Control Center: In the Control Center you can manage your account under Account Management, manage Account Verification, manage the phone, tablets and computers authorized to log into your Ring account under Authorized Client Devices, manage Linked Accounts, manage and remove Shared Users, use Video Management to manage your settings and preferences and manage your Email preferences. In addition, you have access to Community Control and Privacy Information in control Center.
What's New: This is where Ring informs our neighbors about new abilities added to Ring devices or new controls within the Ring app. The New Features page will pop up the first time you open the Ring app after Ring releases a new feature. Tap here to learn more about this page.
Invite Neighbors: Tapping this option will allow you to share a link to invite your friends, family, and neighbors to the Neighbors app.
Help: Quickly access external links to Help Center and Community Support.
Shop Deals: You may need to scroll up to see the latest deals. They're underneath the Help option. Also, underneath Shop Deals, you can see the numeric version of the Ring app that you have.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hello Lynn,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.