Customer Ratings & Reviews

Hi queensheba.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Gen.), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some information to resolve the battery life issue you mentioned in your review.

It sounds like your device is not performing as expected. The Ring Video Doorbell (2nd Gen.) was designed with the ability to customize based on your home's environment and provide you with peace of mind about your home security. We would love the opportunity to work with you to ensure your device is set up for optimal performance.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring Video Doorbell (2nd Gen.), the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look at or speak through your camera. As most of our Ring cameras and doorbells are powered by lithium-ion batteries, it's important to note that at temperatures below 40 °F, the battery is less effective at holding a charge and may require more frequent recharges. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length."

To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Be sure to secure your Ring Video Doorbell (2nd Gen.) with the included star-shaped security screws. Insert the two security screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate and tighten to help deter theft.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.