Customer Ratings & Reviews

Hi JasonC.

Thank you for taking the time to share your experience with us. We are happy to hear that you are enjoying the functionality of the Ring Video Doorbell (2nd Gen.). We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We understand the importance of having all relevant product information prior to purchasing. The Ring Protect Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. We can definitely provide you with more information regarding the concern mentioned in your review.

With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Melissa from Ring.

Hi PeterM!

Thank you so much for taking the time to provide your experience with the Ring Video Doorbell (2020 Release). It sounds like you're experiencing a few different concerns, and we would love to take the opportunity to address these and help restore your confidence in Ring.

Connecting to Live View and the picture quality you receive can go hand-in-hand when you start to experience issues with these features. Most oftentimes we can trace these concerns back to one factor: wifi connection. A strong wifi signal is imperative to having a consistent connection to your Ring doorbell. One way to see if your wifi signal is the cause for concern is by testing the wifi signal at the door. Here is an article that goes over how to test your wifi signal: https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections, and another helpful article that goes over how to make wifi work best for you: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

Here are a few symptoms that can occur when you have a weak wifi signal:

- Device falls offline or frequently disconnects.
- Poor connection message, or failure to connect to Live View.
- Missed motion events or ring notifications.
- Poor audio and video quality.

We would like to invite you to try out our Rapid Ring app which is a stripped down version of the Ring app, which allows you to answer your doorbell events as quickly as possible. We'd also like to invite you to reach out to our Ring Community page, where you can have open discussions with other Ring users like yourself regarding your experiences: https://community.ring.com/.

All the Best,
Caitlin with Ring

Hi MarciaJ.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Video Doorbell (2nd Gen.). At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.