Customer Ratings & Reviews

Hello DougRay,

Thank you for taking the time to share your experience with us and other consumers. We appreciate the value and trust you have placed in Ring for your home security needs. It's great reading that the features on your Ring Doorbell (2020 Release) are meeting your needs and expectations.

The Ring Doorbell (2020 Release) has a built-in battery, which can not be removed. Therefore, no need to purchase a backup battery. If you are not able to hardwire the doorbell to an existing doorbell system for continuous charging, you can unmount the doorbell and bring it inside when it's time to recharge. However, we do have some alternative options to power the doorbell that we'd like to share with you. Both our Ring Solar Panel for Ring Doorbells or our Ring Plug-in Adapter (2nd Gen) are compatible with your doorbell. We've included links below for each of these along with the proper Ring Wedge Kit for your doorbell.

Ring Solar Panel for the Ring Doorbell (2020 Release): https://ring.com/products/solar-panel-video-doorbell-v2
Ring Plug-In Adapter: https://ring.com/products/video-doorbell-plugin-adapter-gen-2
Ring Wedge Kit: https://ring.com/products/wedge-kit-for-video-doorbell-v2

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell (2020 Release).

All the Best,
Danielle with Ring

Hi MichaelO.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

We recommend using the Ring Solar Charger for the Ring Video Doorbell (2nd Gen.) or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi GloriaceciliaA.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.