Customer Ratings & Reviews

Hi Squirrel.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are experiencing an issue with the device in regards to installation.

We have included the instructions here for installing the Ring Video Doorbell (2nd Gen.) with an existing doorbell: For the best results, mount it around four feet (1.2 meters) above the ground.

If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Doorbell down for a better view, you can purchase a Ring Wedge Kit.
Remove your existing doorbell. If you are connecting to existing doorbell wires, shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off the master breaker for your home, or contact an electrician.

Once power is turned off, remove the doorbell button from the wall and disconnect the wires.

Your Ring Doorbell is compatible with doorbell systems supplying 8 to 24 VAC, 50/60Hz, 5VA to 40VA.
Mark the screw holes.

Use the bracket as a template to mark the four corner holes.

You'll need to install wall anchors when installing on stucco, brick or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the 4 wall anchors.
Install the mounting bracket. If connecting to existing doorbell wires, feed the wires through the hole in the mounting bracket first. Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket. Connect the wires. Connect the wires coming out of your wall to the screws on the back of your Ring Doorbell. Either wire can connect to either screw. The order doesn't matter.

CAUTION! Do not connect to a DC transformer, halogen or lighting transformer, or intercom.

Attach your Ring Doorbell to the mounting bracket. Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.

Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell. When securing your Ring device with the security screw(s), only use the small star-shaped screws that came with your device. Do not use any other screws. Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.
Restore power at the breaker.

Turn power back on at the breaker. It may take a moment for your Ring Doorbell to power on. You'll know it's ready when it lights up and speaks to you.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to reach out to our community if more information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi JosephT.

Thank you for taking the time to share your experience with us.

We understand how important it is for only relevant posts to show up in your Neighbor's app feed. The Neighbor's app is a public space designed to allow members of a community to share information with one another. We would love the opportunity to collect any feedback you have, and provide information to help you customize the posts you see.

It sounds like you have some concerns with the content that is posted or removed from Neighbor's app. Users have full control over who views their video recordings on the Neighbors app. Only the content that a user chooses to make publicly available (by posting it to the app) can be viewed by users or by local public safety agencies via the Neighbors app. Users can choose to share text updates, photos, and videos taken on any device, including but not limited to Ring’s home security devices.

If you are seeing posts you do not want to be notified of, follow these steps to customize the Neighbors feed in the Ring app:

Tap the menu (≡) in the top left.
Tap Neighbors.
Tap the gear icon on the upper right.
Tap Customize Neighbors.
Tap Content Settings.
Tap the blue Advanced Filters button to choose and refine what topics you want to see in your feed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi RebeccaM.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of meaningful motion events where the device is installed. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Video Doorbell (2nd Generation). We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the motion detection of your device. For some battery-powered Ring devices, you need to turn Advanced Motion Detection on to use customizable camera motion zones and more accurate motion detection. Follow these steps to check that this feature is enabled on your device:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Tap your device.
Tap Motion Settings.
Tap Advanced Settings.
Tap Advanced Motion Detection.
Toggle the switch on.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.