Customer Ratings & Reviews
- Model:
- 8VRASZ-VEN0
- SKU:
- 11457249
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
to a friend
Faulty!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video doorbell I purchased appears to be faulty. It’s disconnects from the Wi-Fi at least twice a week. I thought maybe my Wi-Fi wasn’t strong enough. I increased the gigs for a stronger Wi-Fi and the doorbell still goes offline. I am going to return it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello NotHappy,
Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
Door ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad love this ring. I got it as his Christmas gift
I would recommend this to a friendEasy and cool product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up and use. Feel more comfortable leaving my house and when im also in the house.
I would recommend this to a friendIts OK
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the motion isnt captured, other times it starts recording late. Works for what we need but I'm sure there are better video doorbells out there
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Amys. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell (2nd Gen.) to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.
It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.
Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.
To enable Smart Alerts:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.
We agree that your Ring Video Doorbell (2nd Gen.) should notify you when someone is at your home consistently and reliably. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We invite you to reach out to our Community for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.
Thank you,
Melissa from Ring.
Good product, but a little blurry.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good device, but could be a bit more clear.
I would recommend this to a friendGreat doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that does exactly what it is supposed to do. Easy to install and easy to set up.
I would recommend this to a friendGreat surveillance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works extremely well. Slightly delayed on recording compared to newer version
I would recommend this to a friendRing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, charge has lasted over a month and still had 71% charge last week when i checked
I would recommend this to a friendNeeds to catch up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never gets good WiFi and delayed visuals. Needs tweaking
No, I would not recommend this to a friendring doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good but a few days it wouldnt pick up any motion at all
I would recommend this to a friendBrand response from Ring
Posted .Hello Eddie,
We are pleased to read that you are enjoying your new Ring Video Doorbell (2020 Release)! This doorbell features 1080 HD Video, two-way audio, night vision, and advanced motion detection. We understand how vital it is that the motion detection work. Ring devices are designed to alert you consistently and reliably of motion at your home. Having accurate motion detection is essential in providing the peace of mind that Ring strives for.
Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. If you haven’t already, we recommend that you visit your doorbell’s motion settings. Here, you can review the Motion Frequency and Motion Zones, to ensure they are fine-tuned to your home’s environment. For instance, if your Motion Zones are set properly, but you miss motion events, the issue may lie within the Motion Frequency settings. If set to Periodically, the doorbell will check for the least amount of motion possible. You could consider increasing it to Regularly or Frequently to capture more motion events.
It is important when investing in our devices they work at their highest standards, as this ensures you are updated on activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Sincerely,
Danielle with Ring
Good for security
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product wish it has more range but would recommend.
I would recommend this to a friendNice camara
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent i liķed good working very clearly images I'll recommend for someone else thanks you
I would recommend this to a friendGood for beginners.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I needed something for piece of mind without breaking the bank.
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is convenient to have one where we can keep track of the outside
I would recommend this to a friendWON'T LINK CHIME OR CHIME PRO!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have much problem hooking up but not worth the money. I spent too much $$ and time for some thing that won't link to a Chime or Chime Pro. I spent over an hour with a Ring tech with no luck. It was suppose to replace a cheap Chines video door bell that came with a chime for $60.00 and worked perfect. But after replacing the batteries the second time about 4 months between the first time it literally blew up. So I thought I should get something better? Without the chime other people don't know someone is at the door. VERY FRUSTATING! NOT WORTH IT!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello marty48911,
We appreciate you bringing this to our attention by leaving a review. The Ring Chime is a plug-in device that provides audible alerts whenever motion is detected or a doorbell’s button is pressed. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and am confident that I can find you a resolution in a timely manner.
Based on your review, it seems that your Ring Chime is having trouble connecting to your Ring Doorbell. When this occurs, we recommend resetting the device. To reset your Ring Chime, press and hold the setup button on the side for 10-15 seconds. Once done, you can proceed with attempting to set up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns#Chime_Pro_not_powering_up/.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.
Like how it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really works well. A very good investment.I would definitely recommend it.
I would recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It nice and all but sometimes does not alert you when someone is at the door
I would recommend this to a friendDoorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected having issues with clarity though would buy for 99$
I would recommend this to a friendGreat Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fantastic product. Excellent video quality. Instant notification alert on the phone.
I would recommend this to a friendNot quite what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not want to have to fool with a battery. Thought this was strictly hardwired but later found out it also has a battery that needs to be recharged. Salesman never explained anything to me. It sees to be working ok so I kept it. Just disappointed.
I would recommend this to a friendBrand response from Ring
Posted .Hello Papart,
Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring