Customer Ratings & Reviews

Hello Sunny,

We understand how important it is to only receive relevant motion alerts. Please know that we are here to resolve this concern.

Adjustable motion zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your existing motion sensors, you can receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi there. I know it can be frustrating to run into technical issues, but I'd be happy to point you in the right direction. Motion detection concerns are typically resolved by adjusting the Motion Zones and Motion Sensitivity. Since the Video Doorbell is a battery powered device, you will also have the Motion Frequency setting that you can change. It may take some trial and error to find a combination of settings that works best for you.

As for the internal chime kit, it may not be compatible with the Doorbell so it does not ring consistently. You can find a list of compatible chime kits here https://support.ring.com/hc/en-us/articles/360053138112. For any additional questions about your Ring Doorbell, try searching the Ring Community https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi PrepaidKing,

We agree that a flat surface for your Ring Video Doorbell (2020 Release) will provide you with the most peace of mind when installing your new device. This ensures the doorbell has a good contact with your wall and operates as intended. One great feature of the Ring Doorbell (2020 Release) is that it operates solely on battery power, and can be installed anywhere you choose at around 49 inches from the ground. If you find that you need to mount your device on another wall or area of your home, you can adjust the view by adding wedge kits or corner kits to ensure proper motion detection. From our Help Center, we offer useful articles that detail how to install your Ring devices within certain environments. This article will go over the best positioning for your Ring Video Doorbell (2020 Release): https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2020-release-.

We would love to look over your specific environment with you, to provide you with solutions that work best for your security needs. Please don't hesitate to reach out to one of our product specialists at your earliest convenience, so we may get you moving forward as soon as possible!

Kindest Regards,
Caitlin with Ring

Hi Maire. Hardwiring is always a great option to keep you Ring Video Doorbell charged. You can learn about hardwiring your Doorbell here: https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring. If you are having issues with Motion Detection, the page here has some great tips and tricks: https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Darrick.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We recommend following these instructions when installing your Ring Video Doorbell (2nd Gen.):

For the best results, mount it around 1.2 meters above the ground.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.
You'll need to install wall anchors when installing on stucco, brick, or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the four wall anchors.
Install the mounting bracket.
Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.
Attach your Ring doorbell to the mounting bracket.
Hook the slot on the rear of your Ring doorbell onto the tab near the top of the mounting bracket.
Then, let the doorbell pivot down to sit flush on its bracket.
Secure the doorbell.
CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.
DO NOT use any screws other than the included short security screws when securing your Ring doorbell to the bracket.
Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring doorbell.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.