Customer Ratings & Reviews

Hey AlexY

We appreciate you sharing your feedback. We apologize for not having a great experience with your Ring device. We do have a Help Center page with great articles to help fix different types of concerns. There is this Help Center article with steps to try for poor video and sound quality: https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router. As for your glare, we recommend repositioning your Doorbell or using a Corner Kit to angle the Doorbell to see if it helps eliminate the glare. https://ring.com/products/corner-kit-for-video-doorbell-v2.

Best wishes 
Ivan from Ring.

Hi Gordo.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell (2nd Gen.) record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to "Night Vision." With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. To ensure that the "Night Vision" feature works as intended, make sure your Indoor Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality, like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the Ring device you would like to test.
Tap on the "Device Health" tile.
Scroll to "Signal Strength" under the "Network" section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Reboot your Ring Video Doorbell (2nd Gen.) in the Ring app.

Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device that you wish to reboot.
Tap on the "Device Health" tile.
Scroll down to "Reboot This Device."
Give your device a few moments to start back up.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello armyash87,

Thank you for taking time out of your day to share your Ring experience with us! We can understand the importance of the video displaying correctly at night, so that you may see unwanted visitors on your property. Please know that we are here to ensure that we can provide a solution for you.

Poor video quality is almost always caused by some sort of wifi issue. This article will explain how to test for, diagnose, and fix the video quality issue you may be experiencing: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

Also, the Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Regards,
Jess from Ring

Hello JustaguyfromMaryland,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Satisfied,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Wilk,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Lmbr.

Thank you for taking the time to share your experience with us.

We understand the importance of timely notifications and a lasting battery for your Ring Video Doorbell (2nd Generation). The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like you have some concerns with the motion detection and battery life of your Ring Video Doorbell (2nd Generation). The proper placement of your Ring Video Doorbell (2nd Generation) will be vital in the motion detection of the device. One of the biggest mistakes people make is mounting their Ring doorbell too high. The Ring Video Doorbell (2nd Generation) should be mounted at approximately 48 inches above the ground for optimal performance. If your device is mounted too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors.

The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. Once you've confirmed the device is mounted at the proper height, you should start receiving more accurate motion notifications.

The rechargeable battery in your device can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Proper positioning and more accurate motion detection can help with battery life. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Chris, I understand the need to find a home security device that works best for you and your preferences. The Ring Protect plan is an optional subscription that unlocks additional features for your Ring Video Doorbell, including access to video recording. You can learn more about the other features the Ring Protect plan unlocks here https://ring.com/protect-plans. Without a Ring Protect plan, you can still receive notifications and access the Live View on your Doorbell. Thanks for taking the time to leave your feedback. All the best, Ashley from Ring.

Hi EricaG.

Thank you for sharing your experience with us.

We understand the importance of having a consistent wifi signal for the Ring Video Doorbell (2nd Generation). Having a solid connection ensures you do not miss any activity at your door. We are here to provide you with some information to resolve the connectivity issue you mentioned in your review.

It sounds like your device is losing its connection to your home's wifi. If your device is continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to see if your network can support Ring devices. Ring devices with 1080p displays require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

You can also check for poor signal strength. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello M4ngled,

It is important that the features available to you on your Ring Video Doorbell meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com account.

This article will give you an overview of the features in the web app: https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi BigT,

Thank you for bringing this concern up, as this is an important factor to consider when you live in colder climates. You noted that the battery would not charge on your Ring Video Doorbell (2020 release) in cold weather. When the battery is too hot or too cold on-board software will keep it from charging to avoid damaging the battery. Bring the battery inside and allow it to change to room temperature before trying to recharge the battery.

It sounds like this is impacting your experience, and I would love the opportunity to help improve that for you. Please reach out to us, so we may address this concern with you directly, and find a solution that works best for you and your environmental needs.

Thank you,
Caitlin with Ring

Hello Wazii14,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi Biggamehunter. I understand the importance of being able to rely on your Ring Video Doorbell and I'm happy to point you in the right direction. If your Doorbell receives a lot of activity, the battery may drain more quickly than it can be charged via the Solar Charger. You can find some tips on battery life in your Doorbell here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. If you still have any questions or concerns, try browsing the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where neighbors can interact with and help each other out. Best wishes, Ashley from Ring.

Hello Safeway,

We are happy to have you as a part of the Ring Community, and thank you for sharing your experience with us! Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

All battery-powered Ring devices, including the Ring Video Doorbell (2020 Release), use passive infrared (PIR) sensors to detect motion. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Please reach out to us directly via our community forum at https://community.ring.com. We are confident, with a few changes, we can get the device to function as it is intended to and provide you and your family a sense of security.

Thank you,
Alexis with Ring

Hello Crown.

Thank you for taking a moment to leave your Ring Video Doorbell (2nd Gen.) rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15-feet in front of your home, and a reimagined mounting setup that simplifies installation.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi neighbor, I'm glad to hear that your Ring Video Doorbell is working well so far. The Video Doorbell doesn't have a removable battery, so you will need to take the Doorbell down from where it is installed to charge the battery. If you find that the battery is draining quickly, we have some troubleshooting steps here https://support.ring.com/hc/en-us/articles/4405531384468. To interact with other neighbors and discuss your Ring devices, check out the Ring Community https://community.ring.com/, our peer-to-peer forum. All the best, Ashley from Ring.

Hi LayneP.

Thank you for sharing your experience with us. We understand the importance of having a solid charge on your Ring device so that you can have a longer time between charge cycles. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the battery is draining quickly on your device. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.

The more events captured by your Ring devices, the more the battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change the motion frequency to regularly or periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.