Customer Ratings & Reviews

Hi Doorbell,

We are happy to have you as a part of the Ring Community, and thank you for sharing your Ring experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This time matters when initiating a Live View, as well as when motion is detected or someone presses the doorbell button.

We would love to hear more information regarding your experience with the Ring Video Doorbell (2020 Release), as your experience with Ring is important to us! Rest assured, our team is here to help diagnose and resolve this together. Please feel free to reach out to us at your earliest convenience.

Best,
Caitlin with Ring

Hi Goldie,

We're so happy to hear that your Ring Video Doorbell (2020 Release) is providing you with the peace of mind you deserve! We do understand how imperative it is to receive full transparency when purchasing our products. We work hard to provide all pertinent information regarding the device on our website at Ring.com: https://ring.com/protect-plans, in the Ring App after setup, as well as in the welcome email upon setting up your unit.

As the Ring Protect Plan is an optional service, we want to assure you that your Ring Doorbell will continue to provide you with real time notifications and access to Live View whenever you need it. If you have any further questions or concerns, we would like to offer you our assistance to discuss these with you directly.

All the Best,
Caitlin with Ring

Hello Eeyore,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Wimberly,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The more events captured by your Ring Doorbell, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router. It is imperative that we get your Video Doorbell(2020) setup and working to its full potential. Would you be so kind as to reach out to our support team directly?

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Ness,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home
Based on your review, it seems that your Ring Video Doorbell is falling offline. If your device is disconnecting from your wifi, we recommend resetting your device. To reset your Ring Video Doorbell, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Also, if you are having trouble viewing your recordings after paying for them, we welcome you to reach out to us directly. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/213608406-Contact-Us.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you, Jamila with Ring

Hello Vsmith!

Thank you for letting us know about your experience with the Ring Video Doorbell (2020 Release). It is imperative that your Ring Video Doorbell (2020 release) detect and alert you to the motion events that matter the most to you. The motion sensors in your Ring Video Doorbell (2020 release) are designed to detect motion up to 155° horizontally and from five to 30 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical.

Here are a few pro-tips for making the most of the motion detection feature on your Ring Video Doorbell (2020 release):

- Utilize the Near Zone feature.
- Look for high traffic areas and exclude them.
- Mount the device at about 48 inches (1.22 m) from the ground.
- If your door is atop a set of stairs or a hill, install with a wedge kit. This should ensure the doorbell catches a visitor's motion as it approaches.
- Set the Motion Frequency to 'Frequent', to ensure all motion is detected.

Please reach out to our specialized support team when you have a chance. We would love the opportunity to go over these settings with you and ensure your device is set up for optimal performance at your home.

All the Best,
Caitlin with Ring

Hi LucianaS, I know it's important to be able to rely on your Ring Video Doorbell to be notified of visitors at your door. Video quality issues and delayed notifications are both usually caused by a weak or unstable wifi connection. We have information on how to check the signal strength for your Video Doorbell here https://support.help.ring.com/hc/en-us/articles/217271526. After reviewing the signal strength, check out these troubleshooting steps specifically for video quality concerns: https://support.help.ring.com/hc/en-us/articles/205348254. For any other questions, try asking the Ring Community at https://community.ring.com/ to get answers from other neighbors. All the best, Ashley from Ring.

Hello Eittap,

Thank you for leaving a review on the Ring Video Doorbell 2020. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi John3Sixteen.

Thank you for taking a moment to leave your review of the Ring Video Doorbell (2nd Gen.). At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

To charge the battery for your Ring Video Doorbell (2nd Gen.), please follow these steps:
Remove the security screws at the base of the doorbell and lift the doorbell up and away from the mounting bracket.
Plug your micro-USB cable into the port on the back of the device.
When the battery is fully charged, the blue LED light will be fully lit. Unplug the micro-USB cord and reattach the device to the mounting bracket using the security screws.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Sydney,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows your mother to start using her Ring Video Doorbell device right away! While we are saddened to read that your mother could not use the Ring device on her home, rest assured we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the return credit concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you,

Hello BG19,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello AirTag,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.