Customer Ratings & Reviews

Hello SierraGaleries.

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you,
Jamila with Ring

Hello EFfromPA,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi JustinS.

Thank you for taking the time to share this feedback with us.

We understand the importance of having a consistent wifi signal to your Ring Video Doorbell (2nd Generation). Having a solid connection ensures you do not miss any activity around your home. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your Ring Video Doorbell (2nd Generation) is not receiving a strong wifi signal. Follow these steps to check wifi signal strength—or RSSI (Received Signal Strength Indicator)—in the Ring app:

Open the Ring app.
Tap the menu (☰).
Tap Devices and select the Ring device you'd like to check.
Tap the Device Health tile.
Under the Network section, look for Signal Strength.
If the RSSI value listed is green, your device has a strong signal. If it is gray, amber, or red, it may have a moderate to weak signal.
The larger the number after "RSSI," the weaker the signal.
For example, a device displaying "RSSI-36" has a stronger signal than a device showing "RSSI-64".

Visit our support center for tips on improving the signal strength to your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello jordan,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Bennie,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The more events captured by your Ring Doorbell, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hello Melanston,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring

Hello Jimmy,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Ring understands the importance of having the battery work as intended. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Also, we would like to note that while the Ring Video Doorbell 2020 has the option to be hardwired, its main source of power is the rechargeable battery. Your Video Doorbell (2020 release) battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Please see our help center article for more information on charging the Ring Video Doorbell 2020: https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Daved,

Thank you for leaving a review on the Ring Video Doorbell 2020. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Sweetie,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi VijayrajkumarG.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the battery life concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Video Doorbell (2nd Gen.) was designed with the ability to work wirelessly or be hardwired with or without an existing doorbell.

Follow these steps to install your Ring Video Doorbell (2nd Generation) with an existing doorbell:

Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits and/or professional installation may be required by law.

To begin, set it up in the Ring app before mounting it at home.
1. Charge the built-in battery. Fully charge the built-in battery by plugging it into a USB power source using the provided orange cable. When only one of the two LEDs on the battery is lit, the battery is fully charged. Tap here for more information on charging your Ring battery.

2. Set up your Ring Video Doorbell (2nd Gen.) near your wifi router. In the Ring app, select Set Up a Device and follow the in-app instructions.

3. Try it out. After setup, push the button on the front of your Ring Video Doorbell (2nd Gen.) to see video from the camera in the Ring app.

4. Install your Ring Doorbell. For the best results, mount it around four feet (1.2 meters) above the ground. If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Video Doorbell (2nd Gen) down for a better view, you can purchase a Ring Wedge Kit.

5. Remove your existing doorbell. If connecting to existing doorbell wires, shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off the master breaker for your home or contact an electrician. Once the power is turned off, remove the doorbell button from the wall and disconnect the wires. Your Ring Doorbell is compatible with doorbell systems supplying 8 to 24 VAC, 50/60 Hz, and 5VA to 40VA.
6. Mark the screw holes. Use the bracket as a template to mark the four corner holes.
7. Optional: Install the wall anchors. You'll need to install wall anchors when installing the device on stucco, brick, or concrete.
8. Install the mounting bracket. If you are connecting it to existing doorbell wires, feed the wires through the hole in the mounting bracket first. Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.

9. Connect the wires. Connect the wires coming out of your wall to the screws on the back of your Ring Video Doorbell (2nd Gen.). Either wire can connect to either screw. The order doesn't matter.

CAUTION! Do not connect to a DC transformer, halogen or lighting transformer, or intercom.

10. Attach your Ring Doorbell to the mounting bracket.

Hook the slot on the rear of your Ring Video Doorbell (2nd Gen.) onto the tab near the top of the mounting bracket. Then, let the doorbell pivot down to sit flush on its bracket.

11. Secure the doorbell. When securing your Ring device with the security screw(s), only use the small star-shaped screws that came with your device. Do not use any other screws. Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Video Doorbell (2nd Gen.).

12. Restore power at the breaker. Turn the power back on at the breaker. It may take a moment for your Ring Video Doorbell (2nd Gen.) to power on. You'll know it's ready when it lights up and speaks to you.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Ring,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Lanell,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi TKLight.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like you are experiencing an issue with the device in regards to installation. The Ring Video Doorbell (2nd Generation) was designed to provide you with the convenience of staying connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Prior to installing the device, follow these steps to set up your Ring Video Doorbell (2nd Generation) in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Video Doorbell (2nd Generation) is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.

The Ring Video Doorbell (2nd Generation) can be adjusted to point in directions other than straight forward by using a wedge or corner kit.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.

Our support team is available 24/7 if you have any questions or need further assistance getting your device set up and installed.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Test,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi RachelP.

Thank you for sharing your feedback with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to provide an optimal view from your door so you can see any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

The Ring Video Doorbell (2nd Generation) measures 2.4 in. x 4.98 in. x 1.10 in. (62mm x 126.5mm x 28mm). It is battery-powered and can be installed wherever is best for your home's environment. It offers a 155-degree horizontal field of view. To adjust the viewing angle, corner kits are available for your Ring Video Doorbell (2nd Generation), which allow you to adjust your viewing angle by 15, 30, or 45 degrees.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Nicole from Ring.

Hello JaAnt,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Nuvo,

Thank you for taking a moment to leave your review rating on the Ring Video Doorbell 2020. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring product. We look forward to hearing from you!

Thank you,