Customer Ratings & Reviews

Hello TriciasCreativeCrochet, 

Thank you for reaching out and sharing your experience directly with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell to function properly. This is likely the reason you purchased this security device in the first place, to be alerted to people on your property. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment. 

Ring devices detect motion patterns and frequencies. The Motion Frequency Controls help adjust the devices for repetitive patterns of motion. Here is a helpful article that elaborates more on this feature: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency. 

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. Other useful installation information for your Ring Video Doorbell device can be found at https://community.ring.com/.

Thank you, 
Alexis with Ring

Hello Gary

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Adjustable motion zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your existing motion sensors, you can receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi ShakinaC.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of meaningful motion events where the device is installed. Being able to rely on the motion detection of your device is an essential feature to help provide you with peace of mind about your home security. We want to work with you to make sure we get this feature working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection of your device. It sounds like the motion frequency may have been adjusted in your Ring app. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Follow these steps to adjust motion frequency to ensure you are being notified of the motion you are wanting to:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each Motion Alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper right corner.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.