Customer Ratings & Reviews

Hi AntonioF.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Video Doorbell (2nd Generation) capture all the correct motion events. The Ring Video Doorbell (2nd Generation) was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not capturing the motion events you want it to. The Ring Video Doorbell (2nd Generation) utilizes advanced motion detection and offers customizable motion zones. The motion zones let you focus on specific areas that you want your Ring device to cover and ignore high-traffic areas you don't want to monitor. By customizing these zones, you can reduce the number of false motion alerts, such as cars driving by or trees moving in the distance.

Follow these steps to add and edit motion zones for your device:

Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones, or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing motion zone, tap the zone you want to adjust, then drag the points of the zone to do so. Tap Save.
To add a new motion zone, tap Add Zone and drag the points of the zone. Tap Save.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi Cute.

Thank you for taking the time to share your experience with us.

We understand the importance of having a strong wifi signal to the Ring Video Doorbell (2nd Generation). Having a solid connection ensures you do not miss any activity around your home. We are eager to provide you with a solution for your connectivity concerns.

It sounds like your device does not have a strong connection to your home's wifi network. The Ring Video Doorbell (2nd Generation) requires a high-speed internet connection and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Walls, floors, furniture, and appliances can all block and weaken wifi signals. To improve performance, try the following suggestions:

If your wifi router is inside a cabinet, closet, or hidden behind or under furniture, move it out into the open—at least six inches from any wall.
Move your wifi router to a room that is closer to your Ring devices, if possible.
Add a Ring Chime Pro or a mesh networking system to extend your wifi network's range.

Visit our support center for more tips and tricks for improving wifi performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello TriciasCreativeCrochet, 

Thank you for reaching out and sharing your experience directly with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell to function properly. This is likely the reason you purchased this security device in the first place, to be alerted to people on your property. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment. 

Ring devices detect motion patterns and frequencies. The Motion Frequency Controls help adjust the devices for repetitive patterns of motion. Here is a helpful article that elaborates more on this feature: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency. 

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. Other useful installation information for your Ring Video Doorbell device can be found at https://community.ring.com/.

Thank you, 
Alexis with Ring

Hi Ragu.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen). The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation. While subscribed to one of our Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.