Customer Ratings & Reviews

Hi Johnnyg.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Gen.) is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information about the concern that you mentioned in your review.

While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello DanielG. Thank you for sharing your experience with us. We understand how critical it is for your Ring Video Doorbell to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address your concern regarding the issue that you are experiencing with the delay in motion detection of your Ring Video Doorbell. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi Reid. Having to frequently charge your Video Doorbell can impact your peace of mind, so I'd be happy to help out. When it comes to unexpected battery drain in your Doorbell, a good place to start for troubleshooting suggestions is our Help Center article here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. There are different potential causes for increased battery drain such as the weather, the activity your Doorbell receives, and an unstable wifi connection. The article I shared can help you narrow down which of these causes you may be experiencing so you can get the most out of your Doorbell. For any additional questions, check out the Ring Community at https://community.ring.com/, our peer-to-peer forum where you can interact with other neighbors. Best, Ashley from Ring.

Hello,

Your experience with Ring is an imperative piece to our company's success as a whole. The time you have invested in owning a Ring Video Doorbell (2020 Release) is valuable, and I would like to offer the direct assistance of one of our product specialists; to ensure your concern is resolved in a way that works best for you and your security needs. Please reach out to us at your earliest convenience, so we may help improve your experience with Ring. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Best Regards,
Caitlin with Ring

Hello Charles,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

HI Jenn,

We understand where you are coming from. It is important to us that our customers have all of our products details before making a purchase. The Ring Video Doorbell (2020 Release) should provide you with genuinely useful service, even without our optional Ring Protect Plans.

One can always count on instant live view, motion detection and the ability to speak with visitors. All this without the need to subscribe. Electing to purchase a plan allows one to store past Ring events, amongst other perks.

We would appreciate the opportunity to help turn your experience around. Can you please reach us when you get a moment?

All the best,
Marlom at Ring

Hello Watchdog,

It is important to us here at Ring, that the features available to you on your new Ring Video Doorbell 2020 meet your needs and expectations. We really appreciate that you have placed value in owning one of our doorbells for your home security.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality, and near motion zone detection.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi GregoryE. It's important to be notified of visitors at your door, but I also understand wanting to control how many notifications you receive. Luckily, there are a few different options available to manage the alerts you receive from your Video Doorbell. To learn how to refine your motion alerts, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-. You can also use Motion Snooze to temporarily snooze motion alerts for a set period of time, which you can learn more about here: https://support.ring.com/hc/en-us/articles/360000047206-How-to-Use-Motion-Snooze-and-Global-Snooze. For any other questions, you can visit the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello TeresaK.

Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Gen.) is a valuable feature of the Ring Protect Plan. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are experiencing an issue while trying to subscribe to the Ring Protect Plan.

You can subscribe to Ring Protect from your account on Ring.com.

1. From a web browser, log in to your Ring account.
2. Go to the "Protect Plan" tab and select "Unsubscribed Devices." You’ll see a list of devices that aren’t covered by a plan.
3. Select "Subscribe," then choose a plan and the devices you want coverage for. If you selected multiple devices and choose "Basic," then the price of "Basic" will be charged for each device. Ring Protect Plus and Ring Protect Pro cover all devices at a single location for one price.
4. Select a monthly or annual payment option.
5. Enter your payment information and check out.
6. Review your order and select "Purchase".
7. You will receive a confirmation email for your subscription purchase.

We invite you to reach out to our community if any additional information is needed regarding The Ring Protect Plan. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you for being the best part of Ring!

All the best,
Melissa from Ring.

Hi savvyone. It's important to be able to rely on your Video Doorbell to see who is at your door. If your Doorbell is disconnecting from the internet, try reviewing the information in our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. The connection to your Doorbell may not be stable, which can cause it to disconnect from the wifi. Moving the router closer to your Doorbell or using a wifi extender can improve the stability of the connection. For more troubleshooting tips and tricks, check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can interact with other neighbors. All the best, Ashley from Ring.

Hi FrankD.

Thank you for taking the time to leave your rating of the Ring Video Doorbell (2nd Gen.). We understand the importance of having all relevant product information prior to purchasing. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Your personal data privacy and security is a priority at Ring. Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure. Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.). We look forward to hearing from you!

Thank you,
Melissa from Ring.

Hello,

Thank you for taking the time to share your feedback with us. The Ring Protect Plan is an optional subscription that gives you access to paid features for Ring devices such as doorbells, cameras, and alarms. The Ring app will send real time notifications, so you are aware of who is on your property regardless of subscription status. Rest assured, we are here to provide you more information about what is included with a subscription.

With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Video Doorbell concern.

Thank you,
Alexis with Ring

Hi KimberlyM.

Thank you for sharing your feedback with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion surrounding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan available for Car Cam. Plans start at $3.99 per month. Visit our support center for more details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Junior,

The Ring Video Doorbell (2020 Release) is a battery powered device. By using one, you can expect timely Ring alerts, accurate motion detection and the ability to see and speak with visitors. We're happy to help you get the most out of your Ring doorbell.

This particular model charges via the included USB cable. When removing to charge, the mounting bracket will remain fixed to the wall. Once charged, one can simply reattach the doorbell to its bracket and fasten the security screws.

For those who prefer a Ring Quick Release Battery, we recommend the Ring Video Doorbell 3 or Ring Video Doorbell 3 Plus.

Please contact us when you get a spare moment. We'd like to discuss this in greater detail and help find the best solution for you.

Regards,
Marlom at Ring