Customer Ratings & Reviews

Hello Junior,

The Ring Video Doorbell (2020 Release) is a battery powered device. By using one, you can expect timely Ring alerts, accurate motion detection and the ability to see and speak with visitors. We're happy to help you get the most out of your Ring doorbell.

This particular model charges via the included USB cable. When removing to charge, the mounting bracket will remain fixed to the wall. Once charged, one can simply reattach the doorbell to its bracket and fasten the security screws.

For those who prefer a Ring Quick Release Battery, we recommend the Ring Video Doorbell 3 or Ring Video Doorbell 3 Plus.

Please contact us when you get a spare moment. We'd like to discuss this in greater detail and help find the best solution for you.

Regards,
Marlom at Ring

Hello CrystalD,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Video Doorbell 2020 is functioning as it was intended.

Thank you,
Antonio from Ring

Hello KeylaIvette1,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila with Ring.

Hello Jojo,

Thank you for taking the time to share your Ring Video Doorbell (2020 Release) experience with us. It is imperative that your device detect accurate motion within your monitored zones, as this ensures you are notified when someone approaches your door. You should be able to enjoy the peace of mind that the Ring Video Doorbell is designed to add to your home security.

You can adjust your motion settings to a higher sensitivity, enable/disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency. We'd suggest you increase this setting to frequent.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hi Pepper,

Having a doorbell that best fits your home's environmental needs is paramount to the security Ring can provide you. The Ring Video Doorbell (2020 Release)'s dimensions are 2.4" x 4.98" x 1.10". We do have slimmer device options, that may better suit your needs. If you would like to look at complete comprehensive comparison guide, please refer to this article from our Help Center: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

We would also like to extend the invitation to participate in our Ring Community forum, where you can share your Ring experience and hear from other Ring users like yourself: https://community.ring.com/.

Best,
Caitlin with Ring

Hi EsiaB. This shouldn't be happening. I suggest sending us a private message on Facebook @Ring so we can assist you with this. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello MBmb,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi Saranjeetkaur. Finding the right home security device for your needs is an important concern. If the Video Doorbell doesn't quite fit what you're looking for, I'd recommend following up with the original retailer to discuss a return or an exchange. You can also find some information on all of our Video Doorbell models here: https://support.ring.com/hc/en-us/articles/360035250032-The-Ring-Doorbell-Buyer-s-Guide. That way you can determine if another model may work better for your home. All the best, Ashley from Ring.

Hello MrEMan,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process, as this allows you to start using your Ring Video Doorbell (2020 release) right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

While not comprehensive, the three most common causes of failure to complete the setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

If you've already brought your Ring doorbell inside next to your router and the setup continues to fail, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

To reboot these devices, please follow the instructions below:
-Unplug your router or modem from its power supply (don't just turn it off). If your router and modem are separate, unplug both of them
-Wait at least 30 seconds, then plug them back in and wait for your internet to be restored
-Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process for your Ring Doorbell.

We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to ensure the setup completes. Please reach out to us at your earliest convenience.

Thank you,
Alexis with Ring

Hi JovanG.

Thank you for taking the time to share your experience with us.

We understand the importance of your Ring Video Doorbell (2nd Generation) battery lasting for extended periods of time. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Generation), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We would love to work with you to ensure your device is set up for optimal performance in your home's environment.

It sounds like you have some concerns with the battery life of your device. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is detecting an excessive number of motions, it will drain your battery more quickly. Proper placement of your device can have a significant impact on the motion your device detects. For the best results, mount it around four feet (1.2 meters) above the ground. If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Doorbell down for a better view, you can use a wedge kit (sold separately) to angle your device down. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.