Customer Ratings & Reviews

Hi CaptainCook.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring app to work consistently and reliably, alerting you to any activity in or around your home.The features and technology provided by the Ring Video Doorbell are incredibly valuable and should help provide you with peace of mind about your home's security. We want to work with you today to figure out what is happening with your Ring app and ensure your device is working as intended.

It sounds like your Ring app is not functioning properly. For optimal performance, it's important to make sure you keep your Ring app up-to-date, regularly update your mobile devices’ operating systems, and make sure your device is compatible with the newest version of the apps you use. Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android phones that may interfere with the Ring app's ability to provide notifications. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hello Chuck, Thank you for bringing the pairing concern to our attention. We understand how important it is to quickly connect your Ring device to your new router. Our specialists are here to help you find a solution. If you haven't already, please ensure you have the correct wifi password for the new router. Oftentimes, these passwords are generic, and can be found on a sticker on the router. Depending on the internet provider and equipment, you may have to reach them for direct support. If all else fails, you can hard reset your Ring device. This helps clear out any underlying software issues. Please hold down the set up button for 15 consecutive seconds and then release. The device will reset and be ready to set up in a matter of moments. Can you please contact us directly? We'd love to pair you with one of or product specialist who can help find the best way forward. Looking forward to turning your experience around. Regards, Marlom at Ring.

Hi AbdulH.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring offers month-to-month plans starting at as little as $3.99 per month or annual plans for a discounted rate. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi SandraJ.

Thank you for sharing your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion surrounding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan available for Car Cam. Visit our support center for more details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Craftsman57.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your hard-wiring to function as intended. The Ring Video Doorbell (2nd Generation) was designed to work with compatible, existing doorbell systems to receive a constant charge and to notify you in your home of any visitors. We would love the opportunity to provide you with a concrete resolution today.

It sounds like there is a compatibility issue with your hardwiring. The Ring Video Doorbell (2nd Generation) can be hardwired to a transformer with a rating from 8 to 24 VAC, 50/60Hz, 5VA to 40VA. The Ring Video Doorbell is not compatible with wireless door chimes or any chime/intercom system using a DC transformer. Using incompatible power sources can damage your device and cause electric shock. Visit our support center to check whether your existing doorbell chime kit is compatible with Ring Video Doorbell (2nd Generation) from our list of tested and confirmed chimes.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Kathy.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of meaningful motion events where the device is installed. The Ring Video Doorbell (2nd Generation) was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your device is not picking up the motion you expect it to. The proper placement of your Ring Video Doorbell (2nd Generation) is important. It depends on a number of factors, including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, the height of the door, and more. One of the biggest mistakes people make is mounting their Ring doorbell too high to catch people's faces. The Ring Video Doorbell (2nd Generation) should be mounted at the correct height of approximately 48 inches above the ground for optimal motion detection.

The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical movement. If you mount the Ring Doorbell too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Malcolm,

In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we outline several ways to use privacy features in the Ring App, and how to inform others that Ring devices are in use:
Creating Privacy Zones.
Disabling audio / video streaming and recording (if you have a Ring Protect plan).
Yard signs and / or window stickers.

Here is a helpful article with more information regarding Ring's privacy features: https://support.ring.com/hc/en-us/articles/4418968133268-How-to-Use-Privacy-Features-in-the-Ring-App-.

In this particular case, we'd suggest you reach out to Best Buy's customer service at 1-888-237-8289 or https://www.bestbuy.com/services/triage/home in order to resolve the return/refund issue. We are confident that they will be able to provide you with a resolution to this concern quickly.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell (2020 Release) device.

Thank you,
Alexis with Ring

Hello

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process, as this allows you to start using your Ring Video Doorbell (2020 release) right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

While not comprehensive, the three most common causes of failure to complete the setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

If you've already brought your Ring doorbell inside next to your router and the setup continues to fail, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

To reboot these devices, please follow the instructions below:
-Unplug your router or modem from its power supply (don't just turn it off). If your router and modem are separate, unplug both of them
-Wait at least 30 seconds, then plug them back in and wait for your internet to be restored
-Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process for your Ring Doorbell.

We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to ensure the setup completes. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi Ellziebub. The Ring Video Doorbell does have an internal battery. A good option for charging would be to hardwire your Ring Video Doorbell. This Help Center article here has information on hardwiring: https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring#:~:text=The%20charge%20from%20the%20hardwiring,to%20occasionally%20recharge%20your%20battery. You can also find the Plug-In Adapter 2nd Generation here: https://ring.com/products/video-doorbell-plugin-adapter-gen-2. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Charlie,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hello NotSatisfied,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Tino93,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hello Teresa222,

We do notify our customers about the optional Ring Protect Plan on Best Buy's site under the device specifications, on our website, in your Ring App during the free 30 day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. While subscribed to one of our Protect Plans, it allows you to access videos of every ring, motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the live view feature.

Let's connect today to address this and any other concerns you may have. Please reach out to us directly via our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring

Hello Moochie,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Quality,

Your experience with Ring is our top priority. We understand the importance of having your home security devices work properly, and we would like to offer our help! We agree that getting the most life from your Ring Doorbell (2020 Release) battery is essential, so that it can provide you with around-the-clock coverage.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring Doorbell, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. As most of our Ring Doorbells are powered by lithium-ion batteries, it's important to note that at temperatures below 40 °F, the battery is less effective at holding a charge and may require more frequent recharges. Here is a helpful article that details more steps that can be taken to increase time between battery recharges: https://support.ring.com/hc/en-us/articles/208190773-The-Battery-In-My-Ring-Device-Seems-to-Drain-Too-Fast.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring