Customer Ratings & Reviews

Hi Jimenez. If you are experiencing a significant delay in your notifications, it could be due to a poor RSSI. Try moving your WiFi access point closer to your Ring Video Doorbell for better results. The Help Center article here has information about your RSSI: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello CDPT,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release of the Video Doorbell boasts 1080p video, improved night vision, improved audio quality, and near motion zone detection. If you are having trouble with your device picking up the correct motion, We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi NARR.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the missed motion issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi WASHER. I understand the importance of getting the most out of your Video Doorbell in order to have some peace of mind. You're correct that a Ring Protect Plan, which is optional, is required in order to view videos in the Event History. Without an active Ring Protect subscription, you will still receive notifications when someone is at your door and you can still activate the Live View to speak with visitors. To learn more about the features provided by the Ring Protect Plan, check out this Help Center article: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. All the best, Ashley from Ring.

Hello Larry,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi JesseD.

Thank you for taking the time to share this feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not the size you were expecting. The Ring Video Doorbell (2nd Generation) measures 2.4 in. x 4.98 in. x 1.10 in. (62mm x 126.5mm x 28mm). It has a built-in rechargeable battery pack and can be hardwired to an existing doorbell system or transformer with 8–24 VAC, 40 VA max, and 50–60 Hz for continuous charging. Visit our support center for additional details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Luis,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi EDEE.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Video Doorbell (2nd Gen.) is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell (2nd Gen.) functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello BadATT,
Thank you for taking the time to leave a review on the Ring Video Doorbell. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products and services. This device is intended to provide you with crystal clear audio and video so you are able to see and hear visitors at your home. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. Rest assured, we are here to provide you with some solutions to resolve these two concerns.
Based on your review it seems that you are having trouble with the audio and video on your Ring Video Doorbell. If you are having audio trouble with your Ring Video Doorbell, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell concern.
Thank you, Jamila with Ring

Hello handytouse,

Thank you for taking the time to leave a review. The Ring Video Doorbell 2020 is designed to send real-time notifications when visitors press your doorbell or trigger the built-in motion sensors. We understand it is vital that this feature work seamlessly, as it allows you to know when you have visitors. When you are having concerns with the functionality of your Ring Video Doorbell 2020, such delayed notifications, we first recommend investigating the network environment to ensure there is nothing preventing the Ring device from operating properly. Certain factors such as distance from the wifi router, network traffic, and speed all play a vital role in the performance your Ring Doorbell delivers.

The Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell. So you will not hear your chime kit inside your home. Your Video Doorbell Wired is compatible with doorbell systems supplying 10-24 volts AC, at 50 or 60 Hz, 20-40 VA max.

Here is a more detailed information regarding this device and other specifications: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information.
If you’d like more information regarding a Ring Chime, which enables audio notifications from your doorbell inside your home, here is a helpful article: https://support.ring.com/hc/en-us/articles/360038177772-Ring-Chime-2nd-Generation-Information.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi albertsony.

Thank you for taking the time to share your experience with us.
At Ring, we understand it is essential to have your Ring Video Doorbell online and working properly. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like your device is not performing as you expected in regards to connection. The Ring Video Doorbell is designed to work with your home's wifi network and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:

* Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device.
* There's a possible problem with your internet connection.
* There's a possible issue related to your wifi modem or router.

We recommend that you make sure your wifi router is off the floor. Walls, floors, and furniture can interfere or weaken your router’s wireless signal. Choose an elevated, central, open location.

If any additional information is needed regarding your Ring Video Doorbell, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi DonaldM.

Thank you for sharing your experience with us.

We understand the importance of having the best security product to meet your home's needs. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home's security. We would love to work with you today to address any concerns you may have and ensure your device is working as intended.

It sounds like the placement of your Ring Video Doorbell is causing some concern. The Ring Video Doorbell (2nd Generation) is a battery-operated device, which offers flexibility in where the device can be mounted. The proper positioning of your Ring Video Doorbell (2nd Generation) depends on a number of factors, including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, the height of the door, and more. This article will describe how your Ring Video Doorbell "sees" the world and the factors that go into good Ring Video Doorbell placement: https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2nd-Generation-.

If the Ring Video Doorbell (2nd Generation) is not the best fit for you, we encourage you to explore our entire line of video doorbells. The chart attached lists out the features of the individual Ring smart doorbell models, along with a recommendation (below the chart) as to which model might be best for you: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi Possible.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like the device is not performing as you expected in regards to power. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation. We have included some important guidelines here to follow when hardwiring your Ring Video Doorbell (2nd Gen.). Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits plus professional installation may be required by law. To connect to an existing doorbell system, use a hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA) such as the Ring Hardwired Transformer Kit.

All Ring devices with Dual Power Mode use Automated Dual Power Mode by default. Switching from Wired Mode to Battery Mode and back can be done at any time by manually updating your preference in your Ring device’s settings.

We advise you to confirm that your device is set to the correct power mode in the Ring app. If the device is hardwired, select Wired Mode. To manually switch between Wired Mode and Battery Mode:

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Devices you want to update.
Tap Device Settings.
Select General Settings.
Select Power Mode.
Switch to Wired Mode or Battery Mode.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hey Marty, I'm sorry to hear about what happened. I'd recommend following up with the original retailer you purchased your Video Doorbell from in order to get this addressed. If you have any questions about your Video Doorbell, try searching our Help Center https://support.ring.com/hc/en-us/sections/360008198492-Ring-Video-Doorbell-2nd-Generation-. Best, Ashley from Ring.

Hi Deejay, I know it can be difficult to find the device that works best for your home. I'm glad to hear you're enjoying your Ring Doorbell 3. If you have any questions about your new device, check out our Help Center for answers https://support.ring.com/hc/en-us/sections/360007703472-Ring-Video-Doorbell-3. Best wishes, Ashley from Ring.

Hello KaylaD. Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell (2nd Gen.) right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hello Deandean48,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation appointment concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell 2020.

Thank you,
Antonio from Ring

Hello Tazz1082,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hi EdwardP. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Video Doorbell is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell (2nd Gen.) functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network:

Open the Ring app.
Tap the menu (≡).
Tap Devices and select the doorbell or camera you'd like to reconnect to wifi.
Tap the Device Health tile.
Under Network, tap Change Network and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.