Customer Ratings & Reviews

Hi VeloriaT.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to function consistently and reliably, alerting you to any desired or unwanted activity in or around your home.The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve your concerns.

It sounds like your Ring Video Doorbell (2nd Generation) is not working with your Android device as expected. If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues.

Be sure your notifications are enabled and that your Ring device is online.

Tap the three lines (≡) on the top left of your dashboard.
Tap Devices.
Tap the device you want to check.
You'll then be on your device's dashboard.
Make sure your Ring Alerts, Motion Detection, and Motion Alerts are toggled on (blue).

If you are not connected to wifi, you will not receive any notifications. You can check to make sure your Ring device is online by going to the Device Health page in the Ring App.

To check your wifi connection, tap Device Health.
Under Network, you'll see your RSSI signal strength number.
If your signal strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Visit our support center for additional details.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi there. I understand the importance of getting value out of what you paid for, and I'd be happy to offer some guidance. The Ring Video Doorbell is battery powered, so you can still use it even if your home does not have any compatible doorbell wiring already in place. You can find instructions for how to install your Video Doorbell without an existing doorbell circuit in our Help Center article here: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. If that doesn't help, try browsing the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where neighbors can interact with each other and ask one another questions. Best, Ashley from Ring.

Hello Best Buy customer

We appreciate you sharing your feedback. We do have this page available, which covers our shipping and return policies when a Ring device is purchased through us: https://ring.com/shipping-and-returns.

Best wishes
Ivan from Ring

Hi GhostyJoker.

Thank you for sharing your concerns with us.

We understand how vital it is for your internal chime kit to ding when someone presses the doorbell button on your Ring Video Doorbell (2nd Generation). Being notified of visitors at your door is an important feature of this device. We would love the opportunity to work with you to ensure we get your device working as intended.

It sounds like your Ring Video Doorbell (2nd Generation) is online and working but not properly triggering your internal chime kit. The Ring Video Doorbell (2nd Generation) is compatible with AC-powered door chimes operating between 8 and 24 volts AC, but is not compatible with wireless door chimes or any chime or intercom system using a DC transformer.

We recommend first checking that your home's chime kit is working on its own, without the Ring Video Doorbell attached. Once you have confirmed the chime kit is still working, we suggest checking that it is compatible with the Ring Video Doorbell (2nd Generation). Attached is a list of doorbell chimes we have tested and confirmed are compatible: https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2nd-Generation-Chime-Kit-Compatibility-List.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hello Berk,
We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are having trouble with your Ring Video Doorbell picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

In addition, if you are having audio trouble with your Ring Video Doorbell, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hi Beverly. I understand the importance of being able to rely on your Video Doorbell for your security. If your Doorbell is disconnecting from your wifi network, it may not have a strong connection. Try reviewing the information in our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. You may need to move your wifi router closer to your Doorbell, or use a wifi extender to improve the signal that your Doorbell is receiving. If you have any additional questions, check out the Ring Community at https://community.ring.com/. As a peer-to-peer forum, the Ring Community allows you to interact with other neighbors and ask each other questions. Best, Ashley from Ring.

Hello Dfrank,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Elsie. Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Gen.) online and working properly so you can keep your home secure. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not performing as you expected. The Ring Video Doorbell (2nd Gen.) is designed to work with your home's wifi network and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:

* Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device.
* There's a possible problem with your internet connection.
* There's a possible issue related to your wifi modem or router.

Our support team is available 24/7 if you have any questions or need further assistance getting your device set up. If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hello 1HumbleOfferings,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.



After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi GaryB, thanks for sharing your feedback. If you find that the battery in your Video Doorbell is draining more quickly than expected, try reviewing the information on battery drain here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. If you have any other questions about your Ring Doorbell, check out the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hi JxRR.

Thank you for sharing your feedback with us.

We understand the importance of having all relevant information prior to purchasing your device. Being able to record videos your Ring Video Doorbell (2nd Generation) captures is a valuable feature provided through the optional Ring Protect Plan. We can definitely provide some additional information regarding the concern mentioned in your review.

It sounds like there is some confusion surrounding the paid and unpaid features of the Ring Video Doorbell (2nd Generation). Without any paid subscription, the Ring Video Doorbell (2nd Generation) allows you to view real-time video and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring does offer an optional Ring Protect Plan, starting at as little as $3.99 per month, per device. The optional subscription gives you access to paid features that allow you to save, review, and share video recordings from your Ring device to your Ring account.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi KimS, it can definitely be confusing setting up a new device for the first time. You can find the in-app setup instructions for the Video Doorbell here https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2nd-Generation-in-the-Ring-App. For installation steps, those would be here (with an existing doorbell) https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-With-an-Existing-Doorbell and here (without an existing doorbell) https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. If you have any other questions about your new Doorbell, try asking the Ring Community https://community.ring.com/ for help from other neighbors. Best wishes, Ashley from Ring.

Hi RamachanV.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Video Doorbell is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home and a reimagined mounting setup that simplifies installation.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell (2nd Gen.) functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Disappointed,

Thank you for taking the time to share your experience with us directly. We appreciate it. We can certainly understand your desire to find a product to secure your home that is worth your time and money. Having all the Ring Doorbell Pro installation instructions before purchase is imperative for you to make an informed purchasing decision. Rest assured, we are here to provide you some information to assist you with your replacement device.

In some cases, installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits plus professional installation may be required by law. If you are comfortable working with electricity and performing the installation yourself, these instructions will guide you along the way: https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Pro device, or it's replacement. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello NHere,

As Ring users, we know the importance of having a video doorbell to rely on. The Ring Video Doorbell (2020 Release) was designed with reliability in mind. You should be able to count on timely Ring alerts and near instant motion detection for a seamless experience. Please know that we hear your concern and are here to help.

If you haven't already, please visit the 'Device Health' section of the Ring app. This will help you address any underlying problems that can lead to decreased performance. For example, a poor internet connection can lead to missed Ring notifications and inconsistent motion detection.

Can you please reach us when you get a moment? We're confident that by working together, we'll find the best way forward.

All the best,
Marlom at Ring.

Hi AnkurS.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. You can also increase the "Motion Sensitivity" under the "Motion Settings" tab. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi Door. A Ring Protect Plan is not required to use our devices. Without a Ring Protect Plan, you can still receive Motion Alerts, use 2 Way Audio and Live View. To learn about our Ring Protect Plans, visit this page here: https://ring.com/protect-plans. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Rivers,

Thank you for leaving a review. We love reading how your Ring Video Doorbell has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi SharlettaB.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to function consistently and reliably. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love to assist you with this today to ensure your Ring device is working as intended.

It sounds like your device's battery may be draining quicker than expected due to a poor wifi signal. If your Ring device is receiving a poor signal from your wifi router, it uses battery when attempting to reconnect. We recommend checking that your router is not being blocked by walls or furniture. This may be affecting your signal.

If your Ring device does get disconnected from wifi due to a network or battery error, you'll see a red icon on your Device Dashboard in the Ring app, letting you know your device needs attention.

Tap the red icon and follow the instructions on the error screen to help you troubleshoot your issue. You'll see an error code with alphanumeric characters, along with suggestions of things to check and things to try.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Jason.

Thank you for taking a moment to leave your review on the Ring Video Doorbell (2nd Gen.). At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

The dimensions for the Ring Video Doorbell (2nd Gen.) are: 2.4 in. x 4.98 in x 1.10 in (62mm x 126.5mm x 28mm). For a smaller space, we recommend the Ring Wired Doorbell Plus, which measures 4.5in x 1.8in x 0.78in.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.