Customer Ratings & Reviews

Hello Pris,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello MdBigPoppa,

We understand how important it is to complete the set-up of your Ring Video Doorbell (2020 Release) So long as the correct network details are provided, the Ring app should allow one to complete the set-up within a matter of moments. Please know we are still here to help find a solution.

If you haven't already, please bring the doorbell inside near your router. Attempting a set-up near the router will let us know whether the issue is environmental, such as distance, or network related, such as the router's security.

Here is an article that goes into more detail: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly

We would love an opportunity to revisit this with you. Can you please reach us directly? We're confident that we can help turn your experience around.

Regards,
Marlom at Ring

Hello Maria,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Polo, 



Thank you for leaving a review. The Ring Video Doorbell was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

 

Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended, we recommend resetting your device. To reset your Ring Video Doorbell, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help:  https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

 

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,

Jamila with Ring

Hi Cyrus.

We appreciate you sharing your feedback with us.

At Ring, we understand the importance of your Ring Video Doorbell functioning consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell are incredibly valuable and should help provide you with peace of mind about your home's security. We would love to work with you today to figure out what is happening and ensure your device is working as intended.

It sounds like your Ring Video Doorbell is not providing the notifications you desire to see when someone is near your front door. The proper positioning of your Ring Video Doorbell is vital for the most accurate motion detection. One of the biggest mistakes people make is mounting their Ring Doorbell too high in the belief that they need to do this in order to catch people's faces. The Ring Doorbell should be mounted at a height of approximately 48 inches above the ground for optimal motion detection. Visit our support center for information on how your device sees the world and to determine the proper positioning of your device: https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2nd-Generation-.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell concern.

All the best,
Nicole from Ring.

Hi Pete, I'm sorry to hear your Video Doorbell was missing the necessary equipment for installation. I'd suggest checking with the original retailer you purchased from to see if they can exchange it for you. You can also get in touch with our support team at 1-800-656-1918 to request any missing pieces for your Doorbell. Best, Ashley from Ring.

Hello JMav,

Thank you for taking the time to share your Ring Video Doorbell 2020 experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Merve

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi Jack. Setting up a new device can be confusing, but I'd be happy to point you in the right direction. You can find instructions on setting up your Video Doorbell in our Help Center article here: https://support.ring.com/hc/en-us/articles/360041353291. Once the Doorbell is set up in the Ring app, you can install it either with or without an existing doorbell in your home. If you have any additional questions or concerns, check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can interact with other neighbors and ask them questions. Best, Ashley from Ring.

Hello Family1st,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Eddy,

Thank you for voicing the motion detection concerns in your review. We know how important it is to detect when people are approaching your home. The Ring Video Doorbell (2020 Release) should be a great solution by offering timely motion detection when a visitor starts to approach your door. Rest assured, we're here to help!

For optimal motion detection, please ensure your device is mounted at 48 inches off of the ground. Additionally, we recommend that you enable Customizable Motion Zones, which offer better motion detection than the default Adjustable Motion Zones. You can follow the steps below as a reference.

- Please launch the Ring app.
- Tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Video Doorbell.
- Once you’re on the screen with the image of your device, tap Motion Settings.
- Then tap Advanced Settings, then on Advanced Motion Detection. Enable this feature.
- Return to the Motion Settings page.
- Tap on 'Edit Motion Zones' and draw your zones. Make sure you save your settings.
- Use the slider to adjust motion sensitivity from minimum to maximum sensitivity.

Once you’ve drawn your Motion Zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, walk in front of your camera to create a motion event.


If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

All the best,
Marlom at Ring

Hi FloS.

Thank you for sharing your experience with us!

We understand how important it is for your Ring Video Doorbell (2nd Generation) to have a seamless setup and installation so that you are able to begin monitoring activity at your front door right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home's security. We want to provide you with the education needed to resolve the concern you mentioned in your review.

The Ring app is required in order to set up and use the Ring Video Doorbell (2nd Generation). The Ring app requires Android version 9 or higher, as well as access to the Google Play Store, or iOS version 14 or higher.Visit our support center for additional details.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hello Sharp.

Thank you for taking a moment to leave your review on the Ring Video Doorbell (2nd Gen.). At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi LashondaB.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. We are happy to hear that you are enjoying the features of the device!

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

*As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Charger for the Ring Video Doorbell (2nd Gen.) or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Misskim.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. We are happy to hear that you are enjoying the features of the device.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

*As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.



We recommend using the Ring Solar Charger for the Ring Video Doorbell (2nd Gen.) or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello Shar,

Thank you for expressing your concerns with the Ring Video Doorbell (2020 Release). As a leader in home security, we strive to build upon our existing product line up. This device is intended to bring new and enhanced features to succeed our original Ring Video Doorbell.

Our team is always looking to improve, and your feedback is valuable to us. Can you please reach us when you get a moment? We'd like the opportunity to help turn your experience around.

Regards,
Marlom at Ring

Hello,

We understand why you feel this way, as this isn't the experience we want our customers to have. Motion detection is one of the most pivotal features that your doorbell offers, and you should be able to trust this device to detect your visitors as they approach your house. We want to ensure this feature is working properly for your home’s environment.

For optimal performance, this doorbell needs to be mounted at 48 inches off of the ground. Can you please ensure yours is mounted at the correct height? Additionally, a Wedge Kit or Corner mount must be used in certain cases. You can learn more about how to possition your doobell below.

https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2020-release-

You can also improve motion detection by enabling the Advanced Motion Detection feature within the Ring app. This allows you to draw Customizable Motion Zones which offer greater accuracy than Advanced Motion Detection.

* Please launch the Ring app.
* Tap the three lines on the top left of the screen.
* Tap Devices.
* Select your Ring doorbell.
* Once you’re on the screen with the image of your device, tap Motion Settings.
* Then, tap Advanced Settings, then on Advanced Motion Detection. Enable this feature.
* Return to the Motion Settings page.
* Tap on 'Edit Motion Zones' and draw your zones. Make sure you save your settings.
* Use the slider to adjust motion sensitivity from minimum to maximum sensitivity.

Once you’ve drawn your Motion Zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, walk in front of your camera or Ring the doorbell.

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring

Hi NRB7. Thank you for sharing your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you did not receive the information that you were looking for regarding the Ring Doorbell. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like Near Zone motion detection, 1080p video, enhanced night vision, improved audio quality and more.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Jess,
Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.
Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell battery and motion concern.

Thank you, Jamila with Ring

Hello golfer,

Here at Ring, we understand how critical it is for your Ring Chime to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime staying online. When this happens, we recommend unplugging the Chime for 30 seconds and then plugging it back in. For more information on troubleshooting your Ring Chime, please see our help center
article:https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime , please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.