Customer Ratings & Reviews

Hello HKul,

The main functionality of our Ring Video Doorbell (2020 Release) is to be able to see and speak to whomever is at your door, from wherever you are. We understand how important it is to be able to retain those videos, for some of our customers, which is why we offer cloud storage. Rest assured, we are here to provide you with more information regarding your video storage options.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 180 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone, as well as have access to the Live View feature.

Additional information about the optional Ring Protect Plan can be found on our support website at: https://support.ring.com/hc/en-us/articles/115001671383-Ring-Protect-Subscription-Plans.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hi Warranty,

Thank you for bringing this concern to our attention. Your protection is our top priority, and I understand how important it is to have control over the plans you have with us. The Ring Protect Plan is a recurring plan with options of yearly and monthly subscriptions. This plan allows you to have saved video coverage over your events, where you may go back to review them within 60 days in your Ring App or online at Ring.com.

I would like to get you connected with an agent who may be able to resolve this concern with you, and improve your experience with Ring. Please reach out to us directly, so you may get this resolved in a timely manner. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hi CurtF.

Thank you for sharing your experience with us.

We understand the importance of a seamless installation and setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The security features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable to your peace of mind. We would love to provide some information to assist in getting your device installed and ready to help secure your home.

It sounds like some additional information is needed for the installation of your device. You should fully charge the battery and set up your Ring Video Doorbell in your Ring app before mounting it to your home. Then, to install, follow the instructions below:

For the best results, mount the device around four feet (1.2 meters) above the ground.

Use the bracket as a template to mark the four corner holes. Grab four of the wall anchors from Bag A. Using your Ring doorbell as a template, mark four drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the four wall anchors.

Using a Phillips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.

Hook the slot on the rear of your Ring doorbell onto the tab near the top of the mounting bracket.

Then, let the doorbell pivot down to sit flush on its bracket.

We recommend visiting our support center to verify which device you have and ensure the accessories are compatible.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out if any additional information is needed regarding your concerns.

All the best,
Nicole from Ring.

Hi Airpods,

Finding a video doorbell that works best for your home environment and security needs is important. If you feel that having a doorbell that is hardwired is significant to your choice of doorbell, then I would like to provide you with a comprehensive list of doorbells that may better suit your needs. The following is a complete side-by-side comparison chart of each video doorbell we offer: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison

I know that finding the best fit for your exact requirements can be overwhelming, so I would like to offer the direct assistance by one of our Ring Doorbell product specialists, to ensure you feel well-informed on your purchase decision. Please reach out to us via email at amazon.advocates@ring.com.

Kind Regards,
Caitlin with Ring
amazon.advocates@ring.com

Hey ThomasK, we know it's important to be able to rely on your Video Doorbell to see who is at your door. Delays in notifications are typically associated with a weak or unstable signal strength. You can learn more about wifi here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. For any damage to the Doorbell or missing parts, I'd recommend getting in touch with our wonderful social support team by sending a PM on Facebook @Ring. All the best, Ashley from Ring.

Hello DeeDee,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you,
Jamila with Ring

Hello Cooktop,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.
Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Thank you,
Jamila with Ring

Hello Junk, Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns. We look forward to hearing from you, if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring

Hello MIRO,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Video Doorbell 2020. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Video Doorbell 2020 is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Video Doorbell 2020. If you are having audio trouble with your Ring Video Doorbell 2020, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Video Doorbell 2020 concern.

Thank you, Jamila with Ring

Hello Patricia,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell right away! While we are saddened to read that you have not received your Ring device yet, but rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you: 1 (888) 237-8289
or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring

Hello Ring,

 Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell right away. Rest assured that what you describe is not the experience we want you to have. We hear you and are here to offer you some assistance. In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to the return concerns you have described. If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell. We are eager to turn around your experience! Thank you, Jamila with Ring.

Hello Review, 

Thank you for sharing your Ring Doorbell feedback with our team directly. We appreciate it. Your device is intended to quickly connect to the video feed so you may see and speak with visitors at your door. We are here to provide you with steps to resolve this issue for you. 

It sounds like you may have recently received a notification on your mobile device of a Motion Event in your Ring app. But when you opened your Ring app to view the event, you got a blurry screen with a message that the app was having trouble connecting to the Ring device. Receiving this error means that there's an issue with the data transfer between your Ring device and the app. As a result, your Ring app is unable to display the video image from your Ring's camera. The three most common causes of this problem are the following:
A poor connection between your mobile device and the internet.
Slow internet upload and/or download speeds.
A poor connection between your Ring device and your router.

Here is a helpful support article with steps to resolve your concern: https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-a-Ring-Device-and-Showing-Video. 

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your connection concern. 

Thank you, 
Alexis with Ring

Hi RicardoM, I know it's important to be able to rely on your Video Doorbell for peace of mind. If your Doorbell is offline in the Ring app, you can reconnect it by following the steps here https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network. Once the Doorbell is back online, check that it has a strong signal from your router https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Feel free to also browse the Ring Community https://community.ring.com/, our peer-to-peer forum, to find solutions from other neighbors. All the best, Ashley from Ring.

Hi Neighbor. Sorry to hear you are having a difficult time with your Ring Video Doorbell. Our support team would be more than happy to assist you in getting this device up and running. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Paul,
Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint, but also our standards of service. If you are noticing that the battery in your Ring Video Doorbell is dying, we recommend adjusting your motion settings, as frequent motion alerts can drain your battery faster. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. Ring Community was launched to help deliver the most current news and educational information to our neighbors.

Also,  it seems that you are having trouble with your Ring Video Doorbell  picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-. 

This online forum is divided into four categories: Product Boards, Ring Updates, Tips +Tricks, and a Moderators’ Corner. The Product Boards are where you can begin
new topics with your questions
or feedback; there is also a search option which
helps you find topics that
were already posted by other neighbors. We invite
you to visit our site at https://community.ring.com/ today if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring

Hi Sunny.

Thank you for sharing your experience with us.

We understand the importance of the motion detection working properly on your Ring Video Doorbell so that you can be notified of anyone that might be near your door. The Ring Video Doorbell was designed with advanced motion detection and near zone motion detection so that you don't miss any visitors, even if they don't ring the bell. We would love the opportunity to work with you to set up the motion settings optimally for your home's environment.

It sounds like your device is not detecting the motion you are wanting it to. The first thing we will want to check is that your device is mounted at the correct height of approximately 48 inches above the ground. If you mount the Ring Doorbell too high, you're more likely to catch the motion of passing cars than the motion of incoming visitors. This article will describe how your Ring Video Doorbell "sees" the world and the factors that go into good Ring Video Doorbell placement: https://support.ring.com/hc/en-us/articles/360040763812-Proper-Positioning-for-your-Ring-Video-Doorbell-2nd-Generation-.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hi Ou812. Being able to rely on your Video Doorbell is key to your peace of mind. Try charging the Doorbell using the provided charging cable for at least 6 to 8 hours. Verify the power outlet works by plugging in another device and ensuring there are no problems with the outlet itself. We have more information on charging the battery for your Doorbell here: https://support.ring.com/hc/en-us/articles/206129023-How-to-Charge-Your-Ring-Doorbell-Battery. If this information doesn't help, check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can interact with other neighbors and see what solutions worked for them. Best wishes, Ashley from Ring.

Hi cobbbe56.

Thank you for sharing your experience.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device online and working as intended. We are confident we can resolve this together today.

It sounds like your device is not connecting to wifi during setup. If you're having issues setting up your Ring doorbell or security camera, such as connecting to the temporary Ring network or your home wifi network, try the troubleshooting steps below.

Reboot your device (shut it off completely), then try setting it up again.
Change your cellular data settings. If you don't see your home wifi network when you're setting up your device, one of your mobile device settings may be preventing setup. You can always switch your settings back.
Change the wifi settings. This often helps when you're trying to connect to the Ring network.
Tap Settings (the gear icon), then tap Wifi.
Under this setting, you'll see a list of different network names. Below that list, tap Ask to Join Networks, then tap Ask.
Try setup again to see if the Ring temporary network appears.

Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Ohgee,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi Surface. Installing your Video Doorbell should be an easy process so you can have the peace of mind it provides. If you have an existing doorbell circuit on your home, you can find the correct installation instructions here: https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-With-an-Existing-Doorbell. If you are not hardwiring your Doorbell to an existing doorbell circuit, you can find the correct installation steps here: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. If you have any other questions or concerns with your Doorbell, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.