Customer Ratings & Reviews
- Model:
- 8VRASZ-VEN0
- SKU:
- 11457249
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
to a friend
Best buy wanted a review.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its still a work in progress. We have it hooked up. To two different accounts. We are currently getting it set up to work with a tablet.
I would recommend this to a friendBrand response from Ring
Posted .Hi user778098.
Thank you for taking the time to share your experience with us. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are.
It sounds like you are enjoying the features your Ring Video Doorbell (2nd Generation) has to offer so far. You have the ability to access your Ring account on multiple devices. As an account owner, you can even share access with friends, family, neighbors, or whoever you want for specific Ring devices. These are called shared users. When you successfully add a shared user, this person will receive an email notification that they can accept when signed in to their Ring account. This way, you will never need to share your password with anyone. Visit our support center for more information.
We are constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum giving our customers the ability to help one another and share their experiences with Ring. We invite you to reach out if you have any additional questions regarding your Ring device.
All the best,
Nicole from Ring.
Ring Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for! Works every time to capture clear video of person coming onto my porch.
I would recommend this to a friendRing doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for the last ring doorbell we had. The last ring doorbell was used cordless and had some issue where it was no longer able to be used. We hope this one Will last longer
I would recommend this to a friendBrand response from Ring
Posted .Hi user703154.
Thank you for taking the time to share your experience with us. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!
We are pleased to read that you received a replacement device and that it is operating as intended. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.).
Thank you,
Melissa from Ring.
Ring doorbell 2nd generation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't do well all the time, especially in the cold. It doesn't always record, the recording is often breaking up, the alerts are kind of low in tone, and it often starts recording late. It would be nice if it came with double sided tape to attach it to property where you are not allowed to drill holes in to hold the base in place. I do like that it is battery operated, that is very convenient, and it does add more security and peace of mind.
I would recommend this to a friendBrand response from Ring
Posted .Hi IvetteD.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concerns mentioned in your review.
It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.
As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:
36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.
When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.
We recommend the Ring No-Drill Mount for use if you do not wish to drill holes in your wall. The No-Drill Mount uses double-sided adhesive to attach the plate to your wall so you can securely screw your Ring Video Doorbell directly onto the mounting plate — no power tools required.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Melissa from Ring.
Very displeased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this about 3 months. Overall I'm not satisfied with Ring at all for what you have to pay for on top of the yearly subscription to have full access of it. the video quality for claiming to be 1080p is not that at all by any means. you usually see it as 780 or lower, on top of this I have to deal with the app on my phone disconnecting from it almost every week which includes not receiving any notifications on my phone and even sometimes doesn't even record or turn on when a person is in front of it. Honestly you're better off spending the extra $50 that you would be spending for your yearly subscription on buying a actually security camera system with multiple cameras and better quality.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi StoneyYogi,
We value your feedback and experience with Ring, and we would love to take this opportunity to address these concerns with you directly to help restore your confidence in us!
Your Ring Video Doorbell (2020 Release) is intended to provide you with a full 1080p HD resolution video, as well as a quick, seamless, and reliable connection to your doorbell wherever you are. When you experience low resolution video, slow connection, or even disconnection from your Ring Doorbell this can oftentimes be attributed to a poor wifi connection. From our Help Center on Ring.com you can find many great articles that will help identify these causes for concern, and what you can do to fix them.
This article will go over how to make changes to your router, specifically when your device falls offline: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router. Additionally, this article can help you identify obstructions within your environment that may cause a poor signal to the Ring Doorbell: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.
We would love to get you connected with a Ring specialist today, to go over these concerns with you directly, and find a solution that works best for you.
Kindly,
Caitlin with Ring
Ring doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ring doorbell. Easy to install. Instructions were clear.
I would recommend this to a friendDon't buy Ring Doorbell. Known defects in product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Ring Doorbell. This product has known flaws by the company, and they refuse to do anything to fix the product. Do not buy Ring Doorbell if you live in North Dakota, South Dakota, Minnesota, Wisconsin, Michigan, Pennsylvania, Parts of New York, Iowa, Montana, Wyoming, Colorado, Idaho, Alaska, All Canada, Upper Illinois, Ohio, Rhode Island, Maine, New Hampshire, Vermont and anywhere else in the world where the temperature gets cold. 10 Degree or colder and Ring Doorbell will not work. I called Ring Doorbell and they said their batteries do not work in the cold and they refuse to do anything to address the problem. They tell you your just out of luck wait until the temperature warms up and the Ring Doorbell should work again. Also, the battery should charge when wired to your old doorbell, but it doesn’t. Ring doorbell says you must bring the battery inside and charge the battery because it won’t charge if hard wired to your existing doorbell. What a poorly designed product. Ring Doorbell should be held accountable for selling a known defective and poor product that they know will not work if it gets cold. They should not be allowed to sell the product in any of the states listed above since they know the product will not work when it gets cold. Ring Doorbell are criminals and need to be held accountable for selling products that they know will not work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello
We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.
Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. We would also like to note that the Ring Video Doorbell 2020 works in temperature conditions of -5ºF to 120ºF (-20ºC to 48ºC).
We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.
Thank you, Jamila with Ring.
I wish I had the experience of the other reviewers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within two weeks of installing this, it didn’t detect deliveries at my door. They appear like phantoms. I’ve spoken to Ring customer service four times without success. First Ring said it was due to my software needing an upgrade. It wasn’t. The next person said it was a setting and that in order to save the battery it would sleep through the deliveries (that’s dumb since the whole purpose is to be notified of deliveries). It wasn’t that. The third theory was the device didn’t like my patio. So I moved it as they instructed. That was worse. On the fourth try I got a new one. No luck. I even got the WiFi extender. I wish I was writing about a better experience. I’m sure it’s a good product but not for me. The last straw was a delivery of a lawn mower that wasn’t detected. I just wish I would have purchased it at Costco so that I could get my money back to buy something else.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Skip,
Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
Ring experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring is getting done what we need it to do. It was fairly easy to set up
I would recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This goes offline all the time one day it took 3 days to come back online. It isn’t any better than any other doorbell camera that doesn’t charge monthly. It doesn’t record the delivery coming up it shows the back of the person leaving. I want a refund
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello EvaB,
We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.
After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring
Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only works half the time doesn't alert you when someone is there
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi there. Ensuring you're notified of visitors at your door is an important concern. If you find that your Video Doorbell is missing some motion, try making some adjustments to your Motion Zones. You can learn more about how to do that here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. Make sure to set your Motion Zones to cover the common pathways that people. If you have any other questions, feel free to check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Ring 2 retailed for $200 when I bought it 6 months ago. I got it on sale for $100. Its not worth it. The camera misses absolutely everything important. We had a car drive through the intersection by our house and hit both of our cars and our house and it caught absolutely none of it. Actually I didn't even get a notification that anything had happened. Then, about a month later, it decided it wouldn't connect to WiFi anymore. So we got a replacement and that one did the same thing after about 2 months. I cannot believe Amazon would put out such a poor product. Video quality was poor. Battery life lasted about 2 weeks. 6 months as advertised is laughable. I would have been ok with even 3 months. Even at $70 it's not worth it to rely on to capture things. Don't waste your money
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Mikej,
Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
Inaccurate product description
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this doorbell after reviewing the product information. Information states doorbell can operate in -5 degrees. Have had problems with the doorbell and contacted ring to be told that in “cold” weather, 32 degrees, the battery will not draw a charge even if hardwired. There is nowhere in any information online to find this out prior to purchase. This also contradicts that it will operate in -5 degree weather as if there is no power it can’t run. Ring is deceptive in selling these products without mention in description while well aware of the information. Tried to let Best Buy know this false information and see what could be done only to get hung up on. Will not support ring or Best Buy again.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
We understand where you are coming from, as this isn't the experience we want our customers to have. Although certain weather conditions can affect performance, your device should still function within the stated operating conditions. Please know we hear your concern and are here to help.
Please understand that each home is different, and certain limitations may change how effectively electricity flows to your doorbell. For example, an older or lower power transformer may not work as efficiently in freezing temperatures. Conversely, too thin of doorbell wiring may have a similar effect.
Here is a support article that goes into more detail: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells
Can you please reach us when you get a moment? We'd like to revisit your support tickets to help find a solution.
All the best,
Marlom at Ring
Terrible Customer Support - Will Break In a Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring Video Doorbell camera stopped recording video 2 weeks ago (warranty expired in March). I've tried to fix it a couple times over the past week by resetting, but failed. Called customer support today and sat on with a tech for 1 hour. She was unable to fix my camera, and suggested I buy a new one at 35% off. The camera connects to my wifi, but will not connect to the ring network. Is this the ring business model? Sell bad quality cameras that break after a year and encourage you to buy replacements? Really disappointed that they don't stand behind their product. Looks like it's time to try nest.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Ghan1991,
Thank you for taking the time to share your Ring Video Doorbell (2020 release) experience with us. We completely understand the relevance of having your device up and running, as this ensures you can be informed of activity in your home anytime day or night. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security.
If your Ring Video Doorbell (2020 release) is not responding to any activity (dings or motion) and you've ensured the battery is fully charged, a hard reset may be needed. To complete the reset, please hold the setup button (located on the back of the device) down for 15 consecutive seconds and then release. The doorbell will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a brand-new set up within the Ring app. Once the new setup is complete, please test the doorbell for improvement.
We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to ensure the device is online. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
Best system around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent security system. This was my best purchase I made this year.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm loving my doorbell camera has so many things I can do with it
I would recommend this to a friendRing Video Door Bell (2020Release) missing parts..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some parts were missing..... Ad says interchangeable screw driver but the box has one fixed screw driver. DECEPTIVE business practice by both RING & BEST BUY
I would recommend this to a friendBrand response from Ring
Posted .Hello None,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Internet connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this camera a few days ago and it keeps disconnecting from the internet. The internet box is a few feet away from the door. There is no reason it for it to be disconnecting theoughout the day. It’s ridiculous.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bestbuycustomer.
Thank you for taking the time to share your experience with us.
At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Generation) online and working properly so you can keep your home secure. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the connectivity concern you mentioned in your review.
It sounds like you have some concerns with your device disconnecting from your home wifi network. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.
If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in to see if this clears up your connectivity concerns. Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Dont buy a new phone and try and login
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not logged into Ring.com for some time. My ring doorbell stopped working and I tried logging in with my new phone. To get my phone verified (it has the same number) I was made to call in as there was no online service. The wait time this morning was a MINIMUM of 45 minuted. I am headed to Bestbuy and ripping the Ring out and hopefully have better customer service. DONT BUY ONE. THE ADVERTS DO NOY TELL YOU HAD BAD THE SERVICE IS.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello PaulDavison,
Thank you for leaving a review. Ring understands how important it is for you to manage your account. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. Requesting your data should be a seamless process, and we would like to provide you the steps needed to, so you can take full control of your account.
Based on your review, it seems that you may have not set up the two-factor authentication feature in your Ring App. Two-Step Verification means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code, and you will have access to your account. This means that in the future, you will have more secure access to your Ring products. To set up two-factor authentication, please see our help center article: https://support.ring.com/hc/en-us/articles/360039693891-Enhancing-Security-with-Two-Step-Verification.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
Thank you, Jamila with Ring
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having ring help me set up door bell, then,2 days later the video kept going off line they wanted me to take doorbell down & reset it again. Living in the the Midwest I didn't want to continue having to reset this. Was returned
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi user220785. Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Video Doorbell. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.
Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.
A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.
If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Melissa from Ring.