Customer Ratings & Reviews

Hi hmmm,

Thank you for reaching out regarding cancelling your Ring service. We would love to get in touch with you regarding this request to ensure we are providing you with proper instruction. From our Help Center you may find more information on cancelling services, regarding the service you wish to cancel.

This article details how to cancel your Ring Protect Plan subscription: https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan.

Your feedback is important to us, and we would love to ensure you are getting the support you need! Please reach out to us today, or check out our Ring Community to possibly find the answer to you concern even quicker: https://community.ring.com/.

All the Best,
Caitlin with Ring

Hi KennethmB.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure your device is functioning as intended.

It sounds like you had some concerns when setting up your Ring Video Doorbell (2nd Generation), but you no longer have that device. The Ring Video Doorbell (2nd Generation) offers 1080p HD video, near-zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. If you still have your device, we invite you to reach out to us directly for assistance in setting your device up for optimal performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Grundy,
Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you and you are able to answer your motion alerts.
Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you,
Jamila with Ring

Hello Gitanagurl, We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home. Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring.

Hi AliciaD.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not receiving a charge. To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet. Visit our support center for additional information on getting your device set up.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Bobba,

 

Thank you for sharing your user experience with us regarding the Ring Video Doorbell 3. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless.

 

The Ring Video Doorbell 3 is the next generation of Ring Video Doorbell following the Ring Video Doorbell 2, and the start of enhanced security around your entire property. With Ring Video Doorbell 3, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell 3. If you would like to adjust your motion settings to ensure your Ring Video Doorbell 3 picks up the correct motion, we recommend following the below steps:

Open the Ring app.
Tap the three lines on the top left.
Tap Devices
Select your Ring Video Doorbell 3.
Tap Motion Settings.
Tap Motion Zones.
The Ring app will walk you through optimizing your Motion Zones.
More information can be found in our help center article: https://support.ring.com/hc/en-us/articles/360040747611-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-3

 

We also understand the importance of being able to receive technical or product support when it is needed. Our informative online support site is available here, https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372.

 

As another resource, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell 3.

Thank you,

Jamila with Ring

Hello SummerW,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Hickey,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hi susv.

Thank you for sharing your feedback with us.

We understand the importance of having your Ring security devices integrated into your smart home devices. The features and technology provided by the Ring Video Doorbell (2nd generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you want the Ring Video Doorbell (2nd Generation) to integrate with your existing smart home devices. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above), Fire TV (2 and above), Fire TV Cube (1 and above), Fire TV Stick 4K, Fire TV Stick (2 and above), and Nebula Soundbar: Fire TV Edition.

You can connect your compatible Amazon Echo, Echo Show, Fire TV, or Fire Tablet to your Ring device and use Alexa voice commands to do the following (and more):

Answer your door (and receive chime notifications on your Alexa-enabled device).
Speak to your visitors.
Get a live view from your doorbell or camera feed (only for compatible devices with a screen display).

Visit our support center for additional details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi user271356.

Thank you for taking the time to leave a review for the Ring Chime (2nd Generation).

We understand the importance of having your Ring devices work consistently and reliably. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you to address any concerns you have.

It sounds like your Ring Chime is not working as expected. Your device may have lost its power connection. Follow these steps to check whether your Ring Chime has lost its power:

First, examine the Ring Chime unit. Is the light on the front glowing a soft blue? That means the unit is receiving power. If the light isn't glowing, try unplugging and plugging the unit back into the plug. It should restart immediately.
If it does not restart, try the unit at another power outlet. If it starts glowing, you may have an issue with the outlet itself. Try plugging another appliance into the original outlet and see if you're getting power from it. You may have blown a fuse and need to reset the outlet at the breaker.

Once you've replugged the unit back into an outlet and verified that it's receiving power, let the device run for at least thirty seconds. Once the light stops flashing and glows steadily, it has automatically reconnected to your network.

Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi user998172.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Gainesvillega. The peace of mind that your Video Doorbell provides is a key feature and that sense of security is important. The Video Doorbell is designed to detect visitors at your door based on how you have designated your Motion Zones. If your driveway is within view of your Doorbell, you can try adjusting the Motion Zones to capture the part of your driveway that you'd like to be notified about motion in. We have more information regarding Motion Zones and how to adjust them here: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. If you have additional questions or concerns, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello user70707.

Thank you for taking a moment to leave your review on the Ring Video Doorbell (2nd Gen.). At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

All the best,
Melissa from Ring.

Hello Texasguy,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring