Customer Ratings & Reviews

Hello DavidC

Thank you for sharing your concern. If your Doorbell is not picking up motion correctly, I would recommend adjusting your Motion Settings to see if it helps. For your situation, I would recommend increasing your Motion Sensitivity and adjusting your Motion Zones. bit.ly/3OsynPk. Try also enabling Smart Alerts, or vice versa. bit.ly/3SlqLz5.

Best wishes
Ivan from Ring

Hi Crystal.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any visitors at your door. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device may have fallen offline. Here are some of the most common reasons your device may be offline:

You recently changed your wifi network, wifi password, or internet service provider (ISP).
Your Ring device may be too far from your wifi router.
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
You moved to a new location.

Visit our support center for tips on how to resolve each of these concerns.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Ginny,

It is important to us here at Ring, that the features available to you on your new Video Doorbell Wired meet your needs and expectations. We really appreciate that you have placed value in owning one of our doorbells for your home security.

The Ring Video Doorbell Wired is a wired only doorbell, therefore, it does not have the option to power it via a battery. If you don't have an existing doorbell, this doorbell can also be powered by the Ring plug-in adapter or a transformer for power supply (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W). It's important to note, halogen or garden-lighting transformers are not compatible.

We have a vast line up of doorbells, many of which are battery powered and do not require hardwiring. To view a complete list of our doorbells and their features please visit the link below: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hi Rosie23.

Thank you for sharing your experience with us.

We understand how important it is for you to receive a product that is in working order when it arrives. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device was never able to be set up. The Ring Video Doorbell Wired is Ring's smallest and most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system. Visit our support center for a step-by-step guide on installing your Ring Video Doorbell Wired.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Tami,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi DonL.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like you are experiencing an issue with the device in regards to setup. The Ring Video Doorbell (2nd Generation) was designed to provide you with the convenience of staying connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app.
We have included the steps here to set up your Ring Video Doorbell (2nd Generation) in the Ring app for your reference:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Video Doorbell (2nd Generation) is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.
Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.
If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.

Hello dogs2020,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Bemojo,
Thank you for taking the time to share your Ring Video Doorbell Wired experience with us. You should be able to enjoy the peace of mind that the Ring Video Doorbell Wired is designed to add to your home security. We completely understand the relevance of having your device up and running, as this ensures you can access the camera to check on activity around your home anytime day or night. We’d love to provide you some tips to ensure your device is consistently connected to your home wifi network with a strong signal from your router.
If your Ring Video Doorbell wired is having trouble staying connected to your wifi, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello OgKush,
The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. Using Ring’s most affordable doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With Video Doorbell Wired, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
This device must be hardwired to an existing doorbell system or transformer with 10-24 VAC, 40VA max, 50/60Hz for continuous charging. The Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell. Can you confirm you’ve installed this included piece? Here are step by step instructions for physically installing your unit: https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro.You’ll be working with electrical wires during the install process. If you are uncomfortable or inexperienced in doing so, we recommend you consult with a qualified electrician.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding installing your Ring Video Doorbell Wired.

Thank you, Jamila with Ring

Hi AbeM.

Thank you for sharing your feedback.

We understand the importance of being notified of people at your door so that you never miss a visitor. The features offered by the Ring Video Doorbell Wired are an invaluable part of your home's security. We would love to provide you with additional information to ensure your device is working as intended.

It sounds like you would like to be notified inside your home when someone rings your doorbell. The Ring Video Doorbell Wired requires existing doorbell wiring for power supply, but does not sound your existing doorbell chime.

In order to hear notifications inside your home, you can connect your Ring Video Doorbell Wired to a Ring Chime or to your Alexa-enabled devices. The Ring Chime (2nd Generation) simply plugs into a wall socket and connects through the Ring app, so you'll be able to get real-time Ring device notifications anywhere in your home, even if you're not near your phone. To connect your Alexa devices, add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi PatriciaW.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like the device is not performing as expected. Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

At this time, the Ring Video Doorbell Wired is not compatible with existing in-home chimes. We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home.

We invite you to reach out to our community if any additional information is needed regarding your concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Marcia,

Thank you for taking a moment to leave your review rating on the Ring Doorbell Wired. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. The setup process for the Ring Video Doorbell Wired is intended to be a simple, seamless process. We are saddened to hear that you struggled with getting the device installed and setup within the Ring app. Here is a helpful article if you need additional resources to assist you: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Doorbell Wired Ring product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi DonnaM. It's important to get your Video Doorbell connected so you can have that peace of mind. We have various troubleshooting tips and tricks for the in-app setup process in this Help Center article: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. I'd also recommend verifying your wifi network name and password to ensure you are using the correct details. If these suggestions don't help, you can find answers from other neighbors on the Ring Community at https://community.ring.com/. Best, Ashley from Ring.

Hi Jfranky.

Thank you for sharing your experience with us.

We understand how important it is for you to receive a product that is in working order when it arrives. The security features and technology provided by the Ring Video Doorbell Wired are incredibly valuable to your peace of mind, and receiving a non-working device is not the experience we want any of our neighbors to encounter during the purchase process. We would love the opportunity to work with you to ensure your device is functioning as intended.

It sounds like your Ring Video Doorbell Wired did not set up as intended. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system. It is important to be sure your existing doorbell is working prior to installing the Ring Video Doorbell Wired. To check this, ring your existing doorbell and listen for the chime. If it rings, we know your existing doorbell system is working.

If your existing doorbell system isn't working, you can use our Plug-in Adapter (2nd Generation) to power your Ring Video Doorbell Wired directly.The Ring Video Doorbell Wired is not compatible with the Plug-in Adapter (1st Generation).

Visit our support center for additional details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi TALA.

Thank you for sharing your experience with us.

We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not responsive. The Ring Video Doorbell Wired must be hardwired to an existing doorbell system or transformer with 10–24 VAC, 40 VA maximum, and 50–60 Hz for continuous charging.

Your Video Doorbell Wired has an LED light located on the front to show you the status of your unit. If your Video Doorbell Wired shows a solid white light, it's either in idle mode or recording. Additional descriptions of light patterns can be found in our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Noel, I'm glad to hear your Video Doorbell Wired has been working well so far. You're welcome to join the Ring Community https://community.ring.com/, our peer-to-peer forum, to interact with other neighbors and ask any questions you have. All the best, Ashley from Ring.

Hello first,

Thank you for taking the time to share your experience with us directly. We appreciate it. We can certainly understand your desire to find a product to secure your home that is worth your time and money. Having all the Ring Doorbell Wired installation instructions before purchase is imperative for you to make an informed purchasing decision. Rest assured, we are here to provide you some information to assist you with your device.

Your new Video Doorbell Wired is compatible with doorbell systems supplying 10-24 volts AC, at 50 or 60 Hz, 20-40 VA max. Here is a helpful article that walks you through the physical installation process: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. Once you have a properly rated transformer installed, we are confident that the installation process will be easy for you. Here are also instructions on how to properly install a hardwired transformer: https://support.ring.com/hc/en-us/articles/360000081206-Installing-your-Hardwired-Transformer-Kit.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Doorbell Wired device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring