Customer Ratings & Reviews

Hello Mem1,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home.

Based on your review, it seems that you are having trouble with your phone staying connected to the Ring App. If this is the case, we recommend uninstalling and re-installing the Ring App, as this can help create a better connection. Also, check and ensure your Ring App is on the latest version so that it may work as intended. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello LGTVislookingGood,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell Wired. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Sweetm69,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

If your videos have white-washed faces, you may need to adjust the angle of your security camera or doorbell so light doesn't overexpose the images that are being recorded. Each different model of Ring doorbell has a corresponding mounting kit or corner kit to change the angle of the doorbell.

If you need to get accessories, such as a wedge mount or corner mount use this link to determine what Ring product you have: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Find-Out-What-Ring-Doorbell-or-Security-Camera-You-Have-and-Get-the-Right-Accessories-

Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Yetiman,

We know how important it is to be able to see and speak to the person that is at your door. The doorbell is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Video Doorbell Wired is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Phone,

Thank you for taking a moment to leave your review of the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Samsungphoneinevergot,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Triveni.

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you and that you are able to answer your motion alerts. Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern. Thank you, Jamila, with Ring.

Hello Returnedpost6hrs,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell Wired work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell Wired is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Bell,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello disappointed,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows your daughter to start using her Ring Video Doorbell device right away! While we are saddened to read that your daughter could not use the Ring device on her home, rest assured we hear you and are here to offer you some help.
In this particular case, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the return credit concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila at Ring.

Hi GrampaB.

Thank you for sharing your experience with us.

We understand how critical it is to have your Ring Video Doorbell wired to capture all motion events.It was designed to notify you of visitors at your home to help keep it secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not picking up motion as expected. You can adjust your motion settings to your specific requirements in the Ring app. One of the settings you can adjust is the motion zone. Motion Zones allow you to define a specific area that you want your Ring doorbell or security camera to cover while ignoring everything outside that area. To adjust your motion zones, open the Ring app and follow these steps:

Tap the three lines on the top left.
Tap Devices.
Tap the device you want to adjust.
Tap Motion Settings.
Tap Edit Motion Zones on the top of the screen.
Tap Main Zone on the bottom to adjust the main area.
Tap Done on the top right to save your zone.

Visit our support center for more tips on optimizing motion detection from your Ring Video Doorbell Wired: https://support.ring.com/hc/en-us/articles/360022462472.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello Monica,

Thank you for leaving a review on the Ring Video Doorbell Wired. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi doesntwork,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process, as this allows you to start using your Ring Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

As you have mentioned you do not feel this is wifi related, we will first want to address the physical environment in which your doorbell is mounted. The Ring Doorbell Wired must be hardwired to a transformer with 10-24 VAC, 20-40VA max, and 50/60Hz. Once you have verified your environment is conducive to supporting the doorbell, we will next want to check the signal strength at the physical mounting location of your doorbell.

It is important to remember that the internet speed coming to your house is not the same as the wireless connection around your house, and that many factors can cause issues with wireless performance. These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless router, or interference from neighboring networks called ‘channel interference’. In instances where the wifi connection is weak at certain points, you may want to consider adding a wifi extender, such as the Chime Pro, or implementing a mesh network.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. (https://support.ring.com/hc/en-us/articles/115000118523-Connecting-a-New-Ring-Product-to-Chime-Pro)We look forward to hearing from you soon!

Best,
Caitlin with Ring

Hello 7172021,

Thank you for taking the time to share your experience with us. We believe that transparency is key in order to make informed purchasing decisions. The Ring Video Doorbell Wired is a wired-only doorbell and connects to your existing doorbell wiring for non-stop power. During the installation of this doorbell, you will be instructed to bypass the existing doorbell chime in your home. This means that after installation, your home doorbell system will not sound when the device’s button is pressed. If you wish to hear audio alerts in your home, you can pair your Video Doorbell Wired with a Ring Chime or compatible Alexa device.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Antonio from Ring

Hello 123shaunybrown,

Thank you so much for reaching out regarding getting your Ring Video Doorbell Wired to work properly with your home’s existing doorbell wiring. The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. Using Ring’s most affordable doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With Video Doorbell Wired, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
This device must be hardwired to an existing doorbell system or transformer with 10-24 VAC, 40VA max, 50/60Hz for continuous charging. The Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell. Can you confirm you’ve installed this included piece? Here are step-by-step instructions for physically installing your unit: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. You’ll be working with electrical wires during the installation process. If you are uncomfortable or inexperienced in doing so, we recommend you consult with a qualified electrician.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,
Jamila with Ring

Hello Mickey,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.

Also, Ring gives a complimentary 30-day trial with each new Ring device. After 30 days, you can choose if you would like to purchase a Ring Protect Plan. A Ring Protect Plan is not necessary to view real-time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio features. You are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Protect Plan concerns.

Thank you,

Jamila with Ring

Hello ETdesign,

Thank you for taking the time to share your wifi connectivity concerns with us. We understand the importance of using your new Orbi mesh system, as this allows you to better the connection to your Ring Video Doorbell - Wired. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

If you haven't already, try relocating one of your Orbi access points to different areas of the house. This will help determine if the issue is distance or interference related. You should try a new set up attempt each time you move the Orbi access point.

Please bear in mind that your Ring Video Doorbell - Wired is only compatible with 2.4 GHz networks. As best practice, you can set your Orbi mesh system to channel 6 for 2.4 GHz wifi networks.

You can also disable the WMM (Wi-Fi Multimedia) setting on your Orbi mesh network, which tends to help wifi enabled cameras to perform as intended.

Reboot the Orbi and wait for a good 5-10 minutes for your router to "settle" itself and for your access points (if any) to sync back to the router.

We would love to know if this resolves your concern, and ask that you share your experience with us on our Ring Community forum, here: https://community.ring.com/.

Best regards,
Marlom at Ring