Customer Ratings & Reviews
- Model:
- B09NLDYGHQ
- SKU:
- 10891328
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
Ring doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my daughter who just bought a new house.
I would recommend this to a friendDamaged and uses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is becoming worst to buy items online. I order ring camera for urgent need but the product was used and damaged. I have wasted my time ordering here and returning it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi user512550.
Thank you for sharing your experience with us. We understand how important it is for you to receive a product that is in working order when it arrives. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.
It sounds like your device was never able to be set up. The Ring Video Doorbell Wired is Ring's smallest and most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system.
In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this concern.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Worst Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 weeks and has now stopped. Tried everything to make it work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi neighbor. If you are having trouble with your Ring Video Doorbell, our support team is always is ready to assist you with your concern. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
Keeps going offline. Returning after only 2 days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product 2 days ago... Twice it just went offline, and the only way to get it back online was to be home to manually press reset button on the doorbell after unscrewing the plate... This totally defeats the purpose of a security camera if it goes offline when im away and I need to physically be home to put it back online. Contacted ring twice. First time they said it was a firm ware issue and it updated and wont happen again. Second time, ring customer service told me to return it to store.. Then emailed me after to tell me how to re connect it. I know how to re connect it, my issue is why does it go offline in the first place? All my other wifi products work with no issues. I took doorbell off and followed ring's instructions and will be returning it tomorrow.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Mattyjonathan,
The Ring Doorbell Wired must be hardwired to a transformer with 10-24 VAC, 20-40VA max, and 50/60Hz. It sounds as though you may have returned this doorbell. If not, we’d love to work together to ensure you have the proper power source to adequately power the Ring Video Doorbell Wired.
Have you verified that you've installed the jumper cable properly? You can do so by following these steps:
Connect one end of the Jumper Cable to the "Front" terminal, and the other to the "Trans" terminal. It doesn't matter which wire you connect to which terminal.
Then re-tighten the terminal screws.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell Wired wiring concern.
Thanks,
Alexis with Ring
Dont buy a ring product JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to catch neighbors dog, coming into my yard to bite my dogs, doesn't norify you til a huge item is at the doorbell. Car or person. There tech support is a joke was on the phone with someone for 5 hours, she kept saying im trying to get ahold of next step tecgh support, but my 15 minute hold rime is up, WHAT !!!!! So she said she'd call me back later, 48 hrs now srill havent heard from here. If they dont fix it soon. Ill go buy a nest, or something else, that actually has support in the US
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello OneMadWomen,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
After reading your review, it seems that you are having trouble with your Ring Pro picking up things happening in your yard. If this is the case, you may benefit from installing a Ring Wedge Kit to your device. If you're installing your Ring Video Doorbell Pro on a house with siding or in a house where the door is atop a set of stairs, you can use a wedge kit to properly position the Ring Video Doorbell Pro to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. For more information on using a wedge kit with your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/115002582386-Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell-Pro.
We understand the importance of being able to receive technical or product support when it is needed. Our informative online support site is available here https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372. If you still have concerns regarding your Ring Pro’s motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring
Wifi connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im trying to decide on if i should purchase. Wanted to know if it can be supported on a 5G network
I would recommend this to a friendBrand response from Ring
Posted .Hello Tonya,
Thank you for reaching out to us with your question. The Ring Video Doorbell Wired works with a 2.4ghz wifi connection. Please see our help center article for more information on the Ring Video Doorbell Wired: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues they have experienced: https://community.ring.com/.
Thank you, Jamila with Ring.