Customer Ratings & Reviews

Hi vamshireddym.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Video Doorbell Wired + Chime! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Papa.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello Camera,

We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review it seems that you are having trouble with your Ring Video Doorbell Wired picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360055751631-Using-Motion-Zones-with-your-Video-Doorbell-Wired.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hi RexeR.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Chime Pro right away. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

With Chime Pro (2nd Gen), you can hear notifications anywhere in your home and extend your wifi signal to boost the network for all your Ring Video Doorbells and Cams. To get started, follow the steps below.

Choose your Ring device's location.

* First select the location where you want to connect Chime Pro. Keep in mind, you can only hear alerts for Ring doorbells and cameras at the same location.

Positioning Chime Pro.

* When choosing where to plug in Chime Pro, pick a spot that halfway between your wifi router and the Ring device that is furthest away from the router. That way Chime Pro will be able to best extend your Ring network signal.

Add your Chime Pro in the Ring app.

1. Open the Ring app to the main dashboard.
2. Tap Set Up a Device at the bottom of the screen.
3. Tap Chimes.
4. Scan the QR code on the back of the device with the camera on your mobile device to begin set up.

Plug Chime Pro into an outlet.

* Make sure the outlet where you plug Chime Pro in is not obstructed by any furniture or dense walls – this will affect the signal.

Chime Pro will automatically enter Setup Mode.

* The light on the front of your Chime Pro will start to flash green when it's ready to connect.

Connect to Chime Pro's local network.

iOS: Tap Joinwhen the Ring app asks to join the Ring device's wifi network.
Android : Your device should automatically connect to the Ring device's wifi network.
If you're having trouble connecting, try going to your wifi network and select ChimePro-XXXXXX (the X's will be numbers from its unique device ID).

Connect Chime Pro to your wifi.

* Input your wifi network password. Remember, the password is case sensitive.

For more information on your Ring Chime Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.