Customer Ratings & Reviews

Hi JamesB.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Chime. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi Joseph.

Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We understand the importance of a smooth setup process so that you can begin using your Ring Video Doorbell right away. We can definitely provide you with more information regarding the installation concern that you mentioned in your review.

We are happy to provide you with the steps to install your Ring Video Doorbell Wired here:

1. Find your doorbell chime. Your Ring Video Doorbell Wired gets its power from the doorbell system and is designed to replace an existing doorbell button. Ring your doorbell and listen for the chime. If it rings, your existing doorbell system is working. Follow the sound to find your chime and make a note of the location.
2. Turn off power at the breaker. If you're not sure which breaker controls your doorbell chime, turn off the master breaker for your home or contact an electrician.
3. Grab the included jumper cable. The jumper cable bypasses and disables your existing doorbell chime and must be installed before you can install your Video Doorbell.

Your Ring Video Doorbell Wired is compatible with doorbell systems supplying 10–24 volts AC at 50 or 60 Hz and 20–40 VA max. The AC connector is a class 2 energy source.


1. Remove the cover from your doorbell chime. After you've located your doorbell chime and turned off the power at the breaker, remove the cover from your chime and set it aside for now.
2. Loosen the "Front" and "Trans" terminal screws. Make sure to keep the existing doorbell wires in place.
3. Connect the jumper cable. Connect one end of the jumper cable to the "Front" terminal and the other to the "Trans" terminal. It doesn't matter which wire you connect to which terminal. Be sure to tighten the terminal screws.
4. Uninstall your existing doorbell button. Remove your doorbell from the wall. Disconnect the wires. Make sure they don't fall back inside your wall, so you can access them later.
5. Remove the faceplate. Gently pull the faceplate off the unit by pulling it from the lower edge of the plate. Do not use excessive force. The faceplate should pop off easily.
6. Mark the screw holes. Using your Ring Video Doorbell Wired as a template, mark the location of the two mounting holes on the wall.
7. Install the anchors (optional). On stucco, brick, or concrete, use a 1/4" (6mm) masonry bit to drill holes in your wall, then insert the included wall anchors. If you're installing it on wood or siding, you can skip this step.
8. Connect the doorbell wires. Loop one doorbell wire around each of the screw terminals on the rear of your Video Doorbell Wired, then tighten the terminals to secure.
9. Screw in your Ring Doorbell. Mount your Video Doorbell Wired with the two included mounting screws. If you ran the wire through your wall, be sure to feed any excess wiring into the wall first.

When securing your Ring Video Doorbell do not use any other mounting screw other than the one included. If you are running the wire up your wall (instead of through it) DO NOT over-tighten the screws.


1. Restore power at the breaker. It may take a moment for your Ring Video Doorbell Wired to power on. You'll know it's ready when it lights up and speaks to you.
2. Secure your Ring Doorbell. Re-attach the faceplate, then use the included screwdriver to drive the small security screw into the bottom of your Ring Video Doorbell Wired.

CAUTION: If you use the wrong screws to secure the Ring Video Doorbell Wired, you could damage the battery during installation, create a fire hazard, and be seriously injured.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hello jcap,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi GerardoG.

Thank you for taking the time to share your experience with us. We understand the importance of a smooth and seamless installation process so that you can begin using your Ring Video Doorbell Wired right away. The Ring Video Doorbell Wired is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we are here to offer more information on the mounting concern that you mentioned in your review.

The Ring Video Doorbell Wired was designed to mount directly to a wall. Included in the box are anchors for installation on brick or stucco. The Ring Corner Kit and the Ring Wedge Kit are available for purchase separately to assist with proper positioning of the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.