Customer Ratings & Reviews

Hi DianaN.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your Ring Video Doorbell Wired is not performing as expected. The Ring Video Doorbell Wired does not have a removeable mounting plate. To install the device, you will need to remove the faceplate. On the back of your Ring doorbell, connect both wires to the terminal screws. Only connect one wire per screw. Tighten the terminal screws to secure the wires. Then, secure your Ring doorbell to the wall using the included mounting screws from bag A.

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi Scalp.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime online and working properly so you can keep your home secure. Being able to rely on the alerts to know when activity is detected is an essential feature of the Ring Chime. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. The Ring Chime (2nd Generation) is an updated version of the classic Ring Chime. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home. We recommend setting up your Ring device (video doorbell or security camera) first, then setting up the Ring Chime. After the device and the Chime are active and on the wifi network, use the Ring app to associate the Ring Chime with the Ring device. Ring Chime connects to 802.11 b/g/n 2.4 GHz wifi and can be paired to any number of Ring devices. You can also pair multiple Ring Chime units to one Ring video doorbell or security camera. Once connected, your Ring Chime will work anywhere it has a wifi connection.

If your Ring Chime is not connecting to your network, we recommend that you reset the device by pressing and holding the rest button on the side of the device for 20 seconds. Follow the steps in the Ring app to connect the device to your network. We have included those steps here:
Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello Granny,

We know how important it is to connect to your videos in a timely manner. The Ring app should allow one to connect to their Video Doorbell within a matter of seconds. We hear your concern and are here to help.

If you haven't already, please check the Device Health portion of the Ring app. This will help you identify and resolve any underlying network issues that may be affecting performance.

You can also download our Rapid Ring app. This newer app is designed to connect you to video events much quicker than before. It is available for both IOS and Android.

Can you please contact us directly? We'd like to discuss this in greater detail and help find a solution.

All the best,
Marlom at Ring

Hello Vero,

It is important to us here at Ring, that the features available to you on your new Video Doorbell meet your needs and expectations. We really appreciate that you have placed value in owning one of our Video Doorbells for your home security.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Video Doorbell or any other Ring product.

All the best,
Antonio from Ring