Customer Ratings & Reviews

Hi Cecilia.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell Wired online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.


Ring Video Doorbell Wired is compatible with b/g/n WiFi networks operating on 2.4 GHz frequencies. High-speed internet is recommended for optimal performance.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your wifi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hello chromecast, Thank you for leaving a review. We love reading how your Ring Video Doorbell Wired has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance. We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/. Thank you, Jamila, with Ring.

Hello Wayne,

Thank you for sharing your Ring experience with us! We understand how important it is to have the proper instructions for installation purposes. We would like to ensure that you have a seamless setup. Furthermore, we are here to provide you the information that is needed to get your Ring Video Doorbell Wired up and running.

Setting up your Video Doorbell Wired is intended to be a simple process. Please click the following link for step-by-step instructions: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.

If any additional information is needed regarding your Ring installation question, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Regards,
Jess from Ring

Hello RA67,
Here at Ring, we understand how critical it
is for your Ring Chime Pro to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an
internal audio effect through your home. We are here to lend some assistance.
Based on your review, it seems that you are having trouble with your Ring Chime
Pro staying online. When this happens, we recommend unplugging the Chime Pro
for 30 seconds and then plugging it back in. The ideal placement for your Chime
Pro is about halfway between your wifi router and the device it’s connected to.
Wifi extenders work best with devices that won’t be moved, and ideally, the
maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might
need a different solution to a weak wifi signal, like a mesh network instead of
a wifi extender. A wifi router creates a single access point that broadcasts a
signal. The further the signal has to go, the weaker the signal gets. For more
information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila, with Ring.

Hi RobertA.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi Dawna.

Thank you for sharing your experience with us.

We understand how critical it is to have all relevant information prior to making an investment in your home's security. It is vital to understand how each Ring device is powered so that you can select the appropriate device to keep a watchful eye on your property. Rest assured, we are here to provide you with information to help resolve your concern.

It sounds like you were looking for a battery-powered device rather than a hardwired device. The Ring Video Doorbell Wired does require a hardwired connection for power. However, Ring does offer a variety of battery-powered video doorbells to fit your specific needs. Here are a couple of the options available.

Ring Video Doorbell (2nd Generation): The Ring Video Doorbell (2nd Generation) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2nd Generation Video Doorbell boasts 1080p video, improved night vision, improved audio quality, and near motion zone detection.

Ring Video Doorbell 4: The Ring Video Doorbell 4 is Ring’s newest battery-operated video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, advanced motion detection, enhanced dual-band wifi, and quick replies. With color pre-roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.

Visit our support center for additional details.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello KALA,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Cb40,
Thank you for sharing your Ring Video Doorbell experience
with us. We are so happy to hear that the Ring Video Doorbell can provide a
level of security and is working as intended.

Ring Community was launched to help deliver the most current news and educational information
to our neighbors. This online forum is divided into four categories: Product
Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product
Boards are where you can begin new topics with your questions or feedback;
there is also a search option which helps you find topics that were already posted
by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
We look forward to hearing from you, if you
have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring