Customer Ratings & Reviews

Hello DanielleJ

Thank you for the feedback. As described in the product features section, this is a hardwired device and not battery-operated. If you do not have pre-existing wires to install it, you could use a Ring Plug-in Adapter to power up your doorbell. https://ring.com/products/video-doorbell-plugin-adapter-gen-2.

Best wishes
Ivan from Ring

Hello wiljon338.

Thank you for taking a moment to leave your review of the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are still here to assist you if needed.

The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With the Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

If you still have the Ring device in your possession, we invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of additional assistance!

All the best,
Melissa from Ring.

Hello Opal,

Here at Ring, we understand how critical it is for your Ring Chime to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime staying online. When this happens, we recommend unplugging the Chime Pro for 30 seconds and then plugging it back in. The ideal placement for your Chime is about halfway between your wifi router and the device it’s connected to.

For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime , please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.


Thank you, Jamila with Ring.

Hello Luis,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Doorbell right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service at https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell device.

Thank you,
Alexis with Ring

Hi PaulL.

Thank you for taking the time to share your experience with us. We understand the importance of a smooth setup process so that you can begin using your Ring Video Doorbell right away. We can definitely provide you with more information regarding the installation concern that you mentioned in your review.

We are happy to provide you with the steps to install your Ring Video Doorbell Wired here:

1. Find your doorbell chime.Your Video Doorbell Wired gets its power from the doorbell system and is designed to replace an existing doorbell button. Ring your doorbell and listen for the chime. If it rings, your existing doorbell system is working. Follow the sound to find your chime and make a note of the location.
2. Turn off power at the breaker. If you're not sure which breaker controls your doorbell chime, turn off the master breaker for your home or contact an electrician.
3. Grab the included jumper cable. The jumper cable bypasses and disables your existing doorbell chime and must be installed before you can install your Video Doorbell.

Your Video Doorbell Wired is compatible with doorbell systems supplying 10–24 volts AC at 50 or 60 Hz and 20–40 VA max. The AC connector is a class 2 energy source.

4. Remove the cover from your doorbell chime. After you've located your doorbell chime and turned off the power at the breaker, remove the cover from your chime and set it aside for now.
5. Loosen the "Front" and "Trans" terminal screws. Make sure to keep the existing doorbell wires in place.
6. Connect the jumper cable. Connect one end of the jumper cable to the "Front" terminal and the other to the "Trans" terminal. It doesn't matter which wire you connect to which terminal. Be sure to tighten the terminal screws.
7. Uninstall your existing doorbell button. Remove your doorbell from the wall. Disconnect the wires. Make sure they don't fall back inside your wall, so you can access them later.
8. Remove the faceplate. Gently pull the faceplate off the unit by pulling it from the lower edge of the plate. Do not use excessive force. The faceplate should pop off easily.
9. Mark the screw holes. Using your Video Doorbell Wired as a template, mark the location of the two mounting holes on the wall.
10. Install the anchors (optional). On stucco, brick, or concrete, use a 1/4" (6mm) masonry bit to drill holes in your wall, then insert the included wall anchors. If you're installing it on wood or siding, you can skip this step.
11. Connect the doorbell wires. Loop one doorbell wire around each of the screw terminals on the rear of your Video Doorbell Wired, then tighten the terminals to secure.
12. Screw in your Ring Doorbell. Mount your Video Doorbell Wired with the two included mounting screws. If you ran the wire through your wall, be sure to feed any excess wiring into the wall first.

When securing your Ring Video Doorbell do not use any other mounting screw other than the one included. If you are running the wire up your wall (instead of through it) DO NOT over-tighten the screws.

13. Restore power at the breaker. It may take a moment for your Video Doorbell Wired to power on. You'll know it's ready when it lights up and speaks to you.
14. Secure your Ring Doorbell. Re-attach the faceplate, then use the included screwdriver to drive the small security screw into the bottom of your Video Doorbell Wired.

CAUTION: If you use the wrong screws to secure the Video Doorbell Wired, you could damage the battery during installation, create a fire hazard, and be seriously injured.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi SamanthaE.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the installation issue you mentioned in your review.

It sounds like your devices still need to be installed. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system. If you do not have an existing doorbell system, you can power your Video Doorbell Wired directly using our Plug-in Adapter (2nd Generation).

Visit our support center for a step-by-step guide on installing your Ring Video Doorbell Wired.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello DavidC

Thank you for sharing your concern. If your Doorbell is not picking up motion correctly, I would recommend adjusting your Motion Settings to see if it helps. For your situation, I would recommend increasing your Motion Sensitivity and adjusting your Motion Zones. bit.ly/3OsynPk. Try also enabling Smart Alerts, or vice versa. bit.ly/3SlqLz5.

Best wishes
Ivan from Ring

Hi Crystal.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any visitors at your door. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device may have fallen offline. Here are some of the most common reasons your device may be offline:

You recently changed your wifi network, wifi password, or internet service provider (ISP).
Your Ring device may be too far from your wifi router.
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
You moved to a new location.

Visit our support center for tips on how to resolve each of these concerns.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Ginny,

It is important to us here at Ring, that the features available to you on your new Video Doorbell Wired meet your needs and expectations. We really appreciate that you have placed value in owning one of our doorbells for your home security.

The Ring Video Doorbell Wired is a wired only doorbell, therefore, it does not have the option to power it via a battery. If you don't have an existing doorbell, this doorbell can also be powered by the Ring plug-in adapter or a transformer for power supply (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W). It's important to note, halogen or garden-lighting transformers are not compatible.

We have a vast line up of doorbells, many of which are battery powered and do not require hardwiring. To view a complete list of our doorbells and their features please visit the link below: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Tami,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Rosie23.

Thank you for sharing your experience with us.

We understand how important it is for you to receive a product that is in working order when it arrives. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device was never able to be set up. The Ring Video Doorbell Wired is Ring's smallest and most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system. Visit our support center for a step-by-step guide on installing your Ring Video Doorbell Wired.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello dogs2020,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi DonL.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like you are experiencing an issue with the device in regards to setup. The Ring Video Doorbell (2nd Generation) was designed to provide you with the convenience of staying connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app.
We have included the steps here to set up your Ring Video Doorbell (2nd Generation) in the Ring app for your reference:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Video Doorbell (2nd Generation) is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.
Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.
If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.

Hello Bemojo,
Thank you for taking the time to share your Ring Video Doorbell Wired experience with us. You should be able to enjoy the peace of mind that the Ring Video Doorbell Wired is designed to add to your home security. We completely understand the relevance of having your device up and running, as this ensures you can access the camera to check on activity around your home anytime day or night. We’d love to provide you some tips to ensure your device is consistently connected to your home wifi network with a strong signal from your router.
If your Ring Video Doorbell wired is having trouble staying connected to your wifi, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello OgKush,
The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. Using Ring’s most affordable doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With Video Doorbell Wired, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
This device must be hardwired to an existing doorbell system or transformer with 10-24 VAC, 40VA max, 50/60Hz for continuous charging. The Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell. Can you confirm you’ve installed this included piece? Here are step by step instructions for physically installing your unit: https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro.You’ll be working with electrical wires during the install process. If you are uncomfortable or inexperienced in doing so, we recommend you consult with a qualified electrician.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding installing your Ring Video Doorbell Wired.

Thank you, Jamila with Ring

Hi AbeM.

Thank you for sharing your feedback.

We understand the importance of being notified of people at your door so that you never miss a visitor. The features offered by the Ring Video Doorbell Wired are an invaluable part of your home's security. We would love to provide you with additional information to ensure your device is working as intended.

It sounds like you would like to be notified inside your home when someone rings your doorbell. The Ring Video Doorbell Wired requires existing doorbell wiring for power supply, but does not sound your existing doorbell chime.

In order to hear notifications inside your home, you can connect your Ring Video Doorbell Wired to a Ring Chime or to your Alexa-enabled devices. The Ring Chime (2nd Generation) simply plugs into a wall socket and connects through the Ring app, so you'll be able to get real-time Ring device notifications anywhere in your home, even if you're not near your phone. To connect your Alexa devices, add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi PatriciaW.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like the device is not performing as expected. Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

At this time, the Ring Video Doorbell Wired is not compatible with existing in-home chimes. We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home.

We invite you to reach out to our community if any additional information is needed regarding your concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.