Customer Ratings & Reviews

Hello Marcia,

Thank you for taking a moment to leave your review rating on the Ring Doorbell Wired. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. The setup process for the Ring Video Doorbell Wired is intended to be a simple, seamless process. We are saddened to hear that you struggled with getting the device installed and setup within the Ring app. Here is a helpful article if you need additional resources to assist you: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Doorbell Wired Ring product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi DonnaM. It's important to get your Video Doorbell connected so you can have that peace of mind. We have various troubleshooting tips and tricks for the in-app setup process in this Help Center article: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. I'd also recommend verifying your wifi network name and password to ensure you are using the correct details. If these suggestions don't help, you can find answers from other neighbors on the Ring Community at https://community.ring.com/. Best, Ashley from Ring.

Hi Jfranky.

Thank you for sharing your experience with us.

We understand how important it is for you to receive a product that is in working order when it arrives. The security features and technology provided by the Ring Video Doorbell Wired are incredibly valuable to your peace of mind, and receiving a non-working device is not the experience we want any of our neighbors to encounter during the purchase process. We would love the opportunity to work with you to ensure your device is functioning as intended.

It sounds like your Ring Video Doorbell Wired did not set up as intended. Your Video Doorbell Wired is designed to replace an existing doorbell button and gets its power from the doorbell system. It is important to be sure your existing doorbell is working prior to installing the Ring Video Doorbell Wired. To check this, ring your existing doorbell and listen for the chime. If it rings, we know your existing doorbell system is working.

If your existing doorbell system isn't working, you can use our Plug-in Adapter (2nd Generation) to power your Ring Video Doorbell Wired directly.The Ring Video Doorbell Wired is not compatible with the Plug-in Adapter (1st Generation).

Visit our support center for additional details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi TALA.

Thank you for sharing your experience with us.

We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not responsive. The Ring Video Doorbell Wired must be hardwired to an existing doorbell system or transformer with 10–24 VAC, 40 VA maximum, and 50–60 Hz for continuous charging.

Your Video Doorbell Wired has an LED light located on the front to show you the status of your unit. If your Video Doorbell Wired shows a solid white light, it's either in idle mode or recording. Additional descriptions of light patterns can be found in our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Noel, I'm glad to hear your Video Doorbell Wired has been working well so far. You're welcome to join the Ring Community https://community.ring.com/, our peer-to-peer forum, to interact with other neighbors and ask any questions you have. All the best, Ashley from Ring.

Hello first,

Thank you for taking the time to share your experience with us directly. We appreciate it. We can certainly understand your desire to find a product to secure your home that is worth your time and money. Having all the Ring Doorbell Wired installation instructions before purchase is imperative for you to make an informed purchasing decision. Rest assured, we are here to provide you some information to assist you with your device.

Your new Video Doorbell Wired is compatible with doorbell systems supplying 10-24 volts AC, at 50 or 60 Hz, 20-40 VA max. Here is a helpful article that walks you through the physical installation process: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. Once you have a properly rated transformer installed, we are confident that the installation process will be easy for you. Here are also instructions on how to properly install a hardwired transformer: https://support.ring.com/hc/en-us/articles/360000081206-Installing-your-Hardwired-Transformer-Kit.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Doorbell Wired device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello Mem1,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home.

Based on your review, it seems that you are having trouble with your phone staying connected to the Ring App. If this is the case, we recommend uninstalling and re-installing the Ring App, as this can help create a better connection. Also, check and ensure your Ring App is on the latest version so that it may work as intended. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello LGTVislookingGood,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell Wired. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Sweetm69,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

If your videos have white-washed faces, you may need to adjust the angle of your security camera or doorbell so light doesn't overexpose the images that are being recorded. Each different model of Ring doorbell has a corresponding mounting kit or corner kit to change the angle of the doorbell.

If you need to get accessories, such as a wedge mount or corner mount use this link to determine what Ring product you have: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Find-Out-What-Ring-Doorbell-or-Security-Camera-You-Have-and-Get-the-Right-Accessories-

Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Yetiman,

We know how important it is to be able to see and speak to the person that is at your door. The doorbell is intended to provide you access to the camera for your peace of mind. Here at Ring, we take your security and peace of mind seriously. Please know that we are here to ensure that we can find a resolution together.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Video Doorbell Wired is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Phone,

Thank you for taking a moment to leave your review of the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Samsungphoneinevergot,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Triveni.

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you and that you are able to answer your motion alerts. Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern. Thank you, Jamila, with Ring.

Hello Returnedpost6hrs,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell Wired work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell Wired is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Bell,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello disappointed,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows your daughter to start using her Ring Video Doorbell device right away! While we are saddened to read that your daughter could not use the Ring device on her home, rest assured we hear you and are here to offer you some help.
In this particular case, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the return credit concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila at Ring.

Hi GrampaB.

Thank you for sharing your experience with us.

We understand how critical it is to have your Ring Video Doorbell wired to capture all motion events.It was designed to notify you of visitors at your home to help keep it secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not picking up motion as expected. You can adjust your motion settings to your specific requirements in the Ring app. One of the settings you can adjust is the motion zone. Motion Zones allow you to define a specific area that you want your Ring doorbell or security camera to cover while ignoring everything outside that area. To adjust your motion zones, open the Ring app and follow these steps:

Tap the three lines on the top left.
Tap Devices.
Tap the device you want to adjust.
Tap Motion Settings.
Tap Edit Motion Zones on the top of the screen.
Tap Main Zone on the bottom to adjust the main area.
Tap Done on the top right to save your zone.

Visit our support center for more tips on optimizing motion detection from your Ring Video Doorbell Wired: https://support.ring.com/hc/en-us/articles/360022462472.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello Monica,

Thank you for leaving a review on the Ring Video Doorbell Wired. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring