Customer Ratings & Reviews

Hi doesntwork,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process, as this allows you to start using your Ring Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

As you have mentioned you do not feel this is wifi related, we will first want to address the physical environment in which your doorbell is mounted. The Ring Doorbell Wired must be hardwired to a transformer with 10-24 VAC, 20-40VA max, and 50/60Hz. Once you have verified your environment is conducive to supporting the doorbell, we will next want to check the signal strength at the physical mounting location of your doorbell.

It is important to remember that the internet speed coming to your house is not the same as the wireless connection around your house, and that many factors can cause issues with wireless performance. These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless router, or interference from neighboring networks called ‘channel interference’. In instances where the wifi connection is weak at certain points, you may want to consider adding a wifi extender, such as the Chime Pro, or implementing a mesh network.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. (https://support.ring.com/hc/en-us/articles/115000118523-Connecting-a-New-Ring-Product-to-Chime-Pro)We look forward to hearing from you soon!

Best,
Caitlin with Ring

Hello 7172021,

Thank you for taking the time to share your experience with us. We believe that transparency is key in order to make informed purchasing decisions. The Ring Video Doorbell Wired is a wired-only doorbell and connects to your existing doorbell wiring for non-stop power. During the installation of this doorbell, you will be instructed to bypass the existing doorbell chime in your home. This means that after installation, your home doorbell system will not sound when the device’s button is pressed. If you wish to hear audio alerts in your home, you can pair your Video Doorbell Wired with a Ring Chime or compatible Alexa device.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Antonio from Ring

Hello 123shaunybrown,

Thank you so much for reaching out regarding getting your Ring Video Doorbell Wired to work properly with your home’s existing doorbell wiring. The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. Using Ring’s most affordable doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With Video Doorbell Wired, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
This device must be hardwired to an existing doorbell system or transformer with 10-24 VAC, 40VA max, 50/60Hz for continuous charging. The Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell. Can you confirm you’ve installed this included piece? Here are step-by-step instructions for physically installing your unit: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. You’ll be working with electrical wires during the installation process. If you are uncomfortable or inexperienced in doing so, we recommend you consult with a qualified electrician.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,
Jamila with Ring

Hello Mickey,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.

Also, Ring gives a complimentary 30-day trial with each new Ring device. After 30 days, you can choose if you would like to purchase a Ring Protect Plan. A Ring Protect Plan is not necessary to view real-time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio features. You are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Protect Plan concerns.

Thank you,

Jamila with Ring

Hello ETdesign,

Thank you for taking the time to share your wifi connectivity concerns with us. We understand the importance of using your new Orbi mesh system, as this allows you to better the connection to your Ring Video Doorbell - Wired. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

If you haven't already, try relocating one of your Orbi access points to different areas of the house. This will help determine if the issue is distance or interference related. You should try a new set up attempt each time you move the Orbi access point.

Please bear in mind that your Ring Video Doorbell - Wired is only compatible with 2.4 GHz networks. As best practice, you can set your Orbi mesh system to channel 6 for 2.4 GHz wifi networks.

You can also disable the WMM (Wi-Fi Multimedia) setting on your Orbi mesh network, which tends to help wifi enabled cameras to perform as intended.

Reboot the Orbi and wait for a good 5-10 minutes for your router to "settle" itself and for your access points (if any) to sync back to the router.

We would love to know if this resolves your concern, and ask that you share your experience with us on our Ring Community forum, here: https://community.ring.com/.

Best regards,
Marlom at Ring

Hello Adel,

Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. ​For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding your Ring Video Doorbell motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour-a-day, seven-day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/for additional tips and support! Thank you, Jamila, with Ring.

Hello Babygirl,

Thank you for taking the time to share your Ring Video Doorbell Wired experience with us. The safety of our customers is always our top priority. Having a seamless, DIY installation is what we strive for. We’d love to work closely with you to ensure you have a Ring device installed that is securing your property, and providing you with the peace of mind our products are intended to.

The Ring Doorbell Wired must be hardwired to a transformer with 10-24 VAC, 20-40VA max, and 50/60Hz. It sounds as though you may have returned this doorbell and purchased a battery model. If not, we’d love to work together to ensure you have the proper power source to adequately power the Ring Video Doorbell Wired.

We would love to investigate this concern further with you. Please visit our community forum at https://community.ring.com/ for some additional tips and support!

Sincerely,
Antonio from Ring

Hello Caffeineless,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello KristenC,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello DMoor,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. Thank you for taking the time to share your experience with us. At Ring, we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Having the peace of mind that you purchased the Ring Video Doorbell Wired for is critical.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring device.

Thank you, Jamila with Ring.

Hi Elijah,

Thank you for taking the time to share your experience with us. What you describe isn't what we want you to encounter and can assure you that we are here to help. You should be able to enjoy the peace of mind that Ring [device] is designed to add to your home security. We completely understand the relevance of having your device online and connect to your wifi network, as this ensures you can access the camera to check on activity around your home anytime day or night.

Although they are rare, disconnects can occur and can usually be traced back to nearby interference or underlying network issues. Both of which are easily resolved with a few changes. A common solution to most network related problems is creating a guest network. You could then pair the Ring Doorbell Wired to the guest network to ensure the device remains online. Another thing to consider is wifi interference caused by a nearby object or material. Things such as brick, metal, stucco etc. can diminish a wifi signal as it reaches your camera.

From our Help Center, you can find more useful information regarding what to do when your device is continuously falling offline, such is outlined in this article: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

We would love to know if this resolves your concern, and ask that you share your experience with us on our Ring Community forum, here: https://community.ring.com/.

All the Best,
Caitlin with Ring

Hello LadyJ26,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Haley,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello Speakers,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your doorbell for you. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Wired.

Thank you, Jamila with Ring.

Hi Waste,

Thank you for taking the time to share your Ring experience with us. We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them to keep you updated on activity at your home. You should be able to enjoy the peace of mind that the Ring Doorbell Wired is designed to add to your home security.

If your Ring Doorbell Wired is not responding to any activity (dings or motion) and you've ensured the battery pack is fully charged, a hard reset may be needed. To complete the reset, please hold the setup button down for 15 consecutive seconds and then release. The device will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a new set up within the Ring app. Once the new setup is complete, please test the doorbell again.

We do want to inform you of our 1-year limited warranty. If your device is truly defected, we will replace the device up to a year after the setup date. If you would like to read more on the warranty, please visit our Help Center, here: https://ring.com/warranty.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Kindly,
Caitlin with Ring