Customer Ratings & Reviews

Hi lincin1.

Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Video Doorbell Wired with Ring Chime. Being able to save, download, and review footage captured by your Ring Video Doorbell Wired with Ring Chime is a valuable feature of the Ring Home Plan. Rest assured, we're here to help!

We are happy to provide you with some information on how to subsctibe to the Ring Home Plan. Please follow these steps: Sign in to your account at Ring.com.
On a phone or tablet: Tap the menu (☰).
Select Plan from the menu.
You may be asked to enter your password.
Select Unsubscribed Devices. You’ll see which device(s) are not covered by a plan.
Select Subscribe.
Choose a plan to cover your device(s).
If eligible, you have the option to add a Professional Protection Service.
Add your payment method and complete checkout.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Chap.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi there, I know it can be confusing navigating the various different Doorbell models available. The Video Doorbell Wired is hardwired and requires an existing doorbell circuit for power. I'm glad to hear you were able to exchange this for one of our Battery Video Doorbells, which don't require an existing doorbell circuit. Feel free to check out the Ring Community https://community.ring.com/ if you have any other questions. It's our peer-to-peer forum where neighbors can interact with each other and offer help. All the best, Ashley from Ring.

Hi Tabjim.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired with Ring Chime to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired with Ring Chime are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video.

Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell Wired. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Home subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring Video Doorbell Wired by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired with Ring Chime. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.