Customer Ratings & Reviews

Hi DavidR. I know it can be confusing to install a new device, but I'd be happy to point you in the right direction. The Video Doorbell Wired is compatible with doorbell systems supplying 10-24 volts AC, at 50 or 60 Hz, 20-40 VA max. It's important to note that the Doorbell Wired will not ring your internal chime kit. The provided Ring Chime can be connected to your Video Doorbell Wired in the Ring app so you can hear audible alerts in your home. If you have any other questions, try searching the Ring Community https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi GerardoG.

Thank you for taking the time to share your experience with us. We understand the importance of a smooth and seamless installation process so that you can begin using your Ring Video Doorbell Wired right away. The Ring Video Doorbell Wired is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we are here to offer more information on the mounting concern that you mentioned in your review.

The Ring Video Doorbell Wired was designed to mount directly to a wall. Included in the box are anchors for installation on brick or stucco. The Ring Corner Kit and the Ring Wedge Kit are available for purchase separately to assist with proper positioning of the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi RonSwor.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired and Ring Chime right away. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for your concern.

It sounds like your devices are failing to connect to your home wifi network. If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:

Your internet is not communicating with the Ring app at all.
Your internet connection is too slow to provide a decent signal to your Ring device.

If either your upload or download speeds are below 2 Mbps, your internet may be too slow to support your Ring device. If you've verified that your internet is working fine and setting up your Ring product still fails, visit our support center for other possible causes of in-app setup issues.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JimmyR.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired with Ring Chime right away. The features and technology provided by the Ring Video Doorbell Wired with Ring Chime are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing an issue with the setup of the device. There are a few things that may help get your doorbell up and running smoothly. The Ring Video Doorbell Wired must be hardwired to an existing doorbell system or transformer with 10–24 VAC, 40 VA maximum, and 50/60 Hz for continuous charging. Insufficient or incompatible power supply is one of the most common causes of camera malfunction during setup. It is also worth noting that this model connects exclusively via 2.4 GHz Wi-Fi, so if your network is configured to broadcast only on the 5 GHz band, or if Band Steering is enabled, the device will be unable to establish a connection. We recommend verifying your router settings to ensure the 2.4 GHz band is available. Additionally, performing a factory reset by pressing and holding the setup button on the device for 20 seconds, then reattempting the setup through the Ring app, may also help resolve the issue.

If the above steps do not resolve the issue, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi JamesB.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Chime. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.