Customer Ratings & Reviews

Hello Tracy,

Thank you for taking time out of your day to reach out and share your experience with us! We completely understand the relevance of having your home security system up and running for optimal use. No need to worry; you have us here today, and we'll make sure we get you up and running in no time.

Regarding the Ring Chime, your Ring app will allow you to disable audio alerts from a Ring Chime or Chime Pro for a pre-set length of time. Please visit the help article below for more information on how to take advantage of the Chime Snooze feature: https://support.ring.com/hc/en-us/articles/360000044963-How-to-Use-Chime-Snooze. You may also disable the audio alerts all together within the audio settings of the Chime settings: https://support.ring.com/hc/en-us/articles/214363386-Selecting-Chime-Tones-for-the-Ring-Chime. 

Additionally, the Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Regards, 
Jess from Ring

Hi JamieB.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not working as expected in regards to installation. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. We are happy to provide you with the steps to install your Ring Video Doorbell Wired here:

1. Find your doorbell chime.
Your Video Doorbell Wired gets its power from the doorbell system and is designed to replace an existing doorbell button. Ring your doorbell and listen for the chime. If it rings, your existing doorbell system is working.
Follow the sound to find your chime and make a note of the location.
2. Turn off power at the breaker.
If you're not sure which breaker controls your doorbell chime, turn off the master breaker for your home or contact an electrician.
3. Grab the included jumper cable.
The jumper cable bypasses and disables your existing doorbell chime and must be installed before you can install your Video Doorbell.
Your Video Doorbell Wired is compatible with doorbell systems supplying 10–24 volts AC at 50 or 60 Hz and 20–40 VA max. The AC connector is a class 2 energy source.
4. Remove the cover from your doorbell chime.
After you've located your doorbell chime and turned off the power at the breaker, remove the cover from your chime and set it aside for now.
5. Loosen the "Front" and "Trans" terminal screws.
Make sure to keep the existing doorbell wires in place.
6. Connect the jumper cable.
Connect one end of the jumper cable to the "Front" terminal and the other to the "Trans" terminal. It doesn't matter which wire you connect to which terminal. Be sure to tighten the terminal screws.
7. Uninstall your existing doorbell button.
Remove your doorbell from the wall. Disconnect the wires. Make sure they don't fall back inside your wall, so you can access them later.
8. Remove the faceplate.
Gently pull the faceplate off the unit by pulling it from the lower edge of the plate. Do not use excessive force. The faceplate should pop off easily.
9. Mark the screw holes.
Using your Video Doorbell Wired as a template, mark the location of the two mounting holes on the wall.
10. Install the anchors (optional).
On stucco, brick, or concrete, use a 1/4" (6mm) masonry bit to drill holes in your wall, then insert the included wall anchors. If you're installing it on wood or siding, you can skip this step.
11. Connect the doorbell wires.
Loop one doorbell wire around each of the screw terminals on the rear of your Video Doorbell Wired, then tighten the terminals to secure.
12. Screw in your Ring Doorbell.
Mount your Video Doorbell Wired with the two included mounting screws. If you ran the wire through your wall, be sure to feed any excess wiring into the wall first.
When securing your Ring Video Doorbell do not use any other mounting screw other than the one included.
If you are running the wire up your wall (instead of through it) DO NOT over-tighten the screws.
13. Restore power at the breaker.
It may take a moment for your Video Doorbell Wired to power on. You'll know it's ready when it lights up and speaks to you.
14. Secure your Ring Doorbell.
Re-attach the faceplate, then use the included screwdriver to drive the small security screw into the bottom of your Video Doorbell Wired.
CAUTION: If you use the wrong screws to secure the Video Doorbell Wired, you could damage the battery during installation, create a fire hazard, and be seriously injured.

We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.