Customer Ratings & Reviews

Hi Girthquake.

Thank you for taking the time to share your experience with us.

We understand the importance of having a consistent wifi signal to the Ring Wired Doorbell Plus. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is having trouble maintaining a connection to your home's wifi network. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

To resolve some of your concerns, there are a couple of things you can try. If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in.

You can also try to adjust your router channel. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1–11, and the 5 GHz band uses channels 36–165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

Visit our support center for additional tips and tricks.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Happy.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Video Doorbell Wired Plus to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address your concern regarding the issue that you are experiencing with the delay in motion detection of your Ring Video Doorbell Wired Plus. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell Wired Plus, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.