Customer Ratings & Reviews

Hello KenS7979,

Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled:https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

Also, if you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.


If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/ for additional tips and support!

Thank you, Jamila with Ring.

Hi Sue.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup and installation process so that you can begin using your Ring doorbell right away. The features and technology provided by Ring doorbells are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing an issue when trying to set up your device. Please follow these steps to connect your Ring doorbell to the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
If you continue to experience issues and are unable to scan the code, please follow these additional steps:
Tap Other Options below the scanner.
Select Can’t Scan the QR code.
Confirm by selecting Enter code manually (this corresponds to PIN code digits underneath the QR code).
Find your device in the list.
Enter your five digit PIN which can be found below the QR code.
Enter the location where your Ring Battery Doorbell Plus is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
The LED light around the button on the doorbell should be spinning white when the device is in setup mode. If it is not spinning, you may need to press the setup button on the device. Follow the instructions in the Ring app.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.

If any additional information is needed regarding your Ring doorbell, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi AmanS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sound like the device is not performing as expected. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We have included the steps here to set up your Ring Wired Doorbell Plus in the Ring app for your reference: Open the Ring app. Tap the menu (☰). Tap Set Up a Device. Tap Video Doorbells. Tap the blue I’m Ready to Scan button. Use your mobile device’s camera to scan the QR code on the device’s packaging. When a green square and a pop-up with your device image appear, the code has been recognized. Enter the location where your Ring Wired Doorbell Plus is being set up. If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location. Give your doorbell a device name. You can proceed with the device’s default name or give it a custom name. Connect your doorbell to Ring. iOS: Tap Join when the Ring app asks to join the Ring wifi network. Android: If your device does not automatically connect to the Ring wifi network: Exit the Ring app. Go to your mobile device’s Settings. Tap wifi. Select either Ring- or Ring Setup. Once connected, close your Settings app and return to the Ring app. Tap Continue in the app when the blue light stops flashing. Connect to your preferred wifi network. Once your device automatically finalizes the setup process, it will be ready to use. Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi IAMME.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.