Customer Ratings & Reviews

Hello JennieLee,

Thank you for taking the time to share your Ring Video Doorbell Wired experience with us. The all-new Ring Video Doorbell Wired will send you a notification when someone presses the doorbell or triggers the built-in motion sensors. With Advanced Motion Detection and customizable motion zones, Ring Video Doorbell Wired makes it easy to tailor the settings for your specific needs, detecting motion in specific areas and sending an alert as soon as a visitor approaches the door.

It sounds like you are referring to Snapshot Capture is a feature from the Event History Timeline, which is a Ring mobile app-exclusive feature. The timeframes for this feature can be adjusted. Here is a helpful article that elaborates on this feature: https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Video Doorbell Wired.

Thank you,
Alexis with Ring

Hi Chey. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having a solid connection ensures you do not miss any activity around your home. We would like to provide you with solutions to the connection concerns you are experiencing today!

It sounds like the device is not performing as intended. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. With Wired Doorbell Plus, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you determine your issue. Here are a few top reasons for poor connectivity:

Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP).
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP)
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
When an internet connection is available, Wired Doorbell Plus will automatically attempt to connect to your location's wifi.

Things to check:
Check to make sure your wifi router is plugged in and on.
Check other devices around your home to see if they’re connected or disconnected to wifi. If other devices are not working, there may be an outage in your area.
Make sure your Ring device has your most updated wifi network and password.
Check the power at your location, and at the circuit breaker.
When a Ring device is offline, you'll see a red no wifi icon displayed over your Ring device in the Ring app. Tap this icon to pull up an error screen to help troubleshoot your issue. If you have a poor internet connection, your Ring device is likely too far from your wifi router, or your wifi router is obstructed by walls or furniture.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Follow these steps to check your device's signal strength:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi CharlesB.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.