Customer Ratings & Reviews

Hi Mena. Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like the device is not performing to your expectations in regards to motion detection and recording. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi ChidiN.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Wired Doorbell Plus capture all the correct motion events, and to be able to clearly see who is at your door. Consistent and dependable motion alerts are an essential feature for the Ring Wired Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We want to work with you to make sure we get these features working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns regarding the video quality and the motion detection you are experiencing with the device. The Ring Wired Doorbell Plus offers advanced motion detection and 1080p video. Poor wifi signal strength or speeds from your router could be the culprit for your video problems. We recommend following these steps to check your wifi speeds:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center if additional information is needed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Samlovee23,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We understand the importance of having a seamless setup experience and how it can be concerning to see that the refurbished Ring Video Doorbell Pro will not set up accordingly.

Your Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter, or ~30 volt-amps when used with an internal doorbell. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,700mV. If the voltage is below that number, device functionality will be impaired.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hi LuisR.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to join the Ring Community today!

Thank you,
Amilia from Ring.

Hi PaulL.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. You should be able to enjoy the peace of mind that the Ring Wired Doorbell Plus is designed to add to your home security. Please know that we take your peace of mind seriously, and we are here to assist in finding you a resolution.

It sounds like the device is not performing as expected. We appreciate the time that you spent working with Ring Customer Support. We are happy to provide you with additional troubleshooting steps related to connection issues. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Stick Up Cam to assist with the wifi signal strength to the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi BrianC.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus functioning consistently and reliably so that you can effecively monitor your home. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. The Ring Wired Doorbell Plus requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max. We have included some information for you on how to troubleshoot the most common causes of insufficient power with your Ring Wired Doorbell Plus.

We have listed some symptoms of insufficient power here:
Regularly losing connection to your wifi network.
Freezing up or shutting down during the ringtone sound after a button press.
Regularly shutting off (the white light on the front will turn off).
Freezing up during a live event.
Not correctly ringing your existing internal doorbell.
Night vision doesn't work.
Doorbell works fine for a couple of events and then stops working.

How to troubleshoot insufficient power:
If your Ring Wired Doorbell Plus is hooked up to an internal doorbell chime, check if your Pro Power Kit is properly installed.
If you have an older version of the Ring Wired Doorbell Plus and are using it with an internal chime, check the cable installation of your Pro Power Kit.
The Pro Power Cable (with orange fastening clips) is no longer necessary with newer versions of the Ring Wired Doorbell Plus.

If you still have the device in your possession, we recommend reaching out to our Ring Customer Support team at: 1-800-656-1918. Our skilled agents are ready to assist you 24 hours a day, 7 days a week.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Please let us know how we can further assist you!

Sincerely,
Melissa from Ring.

Hi VickieG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Video Doorbell Pro right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some guidance on finding a resolution to your concern.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Labuena67.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us.The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security.
Rest assured, we're here to help!

It sounds like the device was not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.
Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

While there are no video settings that allow you to change exposure to sunlight, there are other ways you can fix overexposed, washed-out videos. Using a wedge kit or corner kit can change the angle of the doorbell. There are many different corner kits and wedge kits, so make sure you get one that is compatible with your particular model of doorbell.

For more information on your Ring Wired Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi KathleenM.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not working as expected. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk," "Quick Replies," "Color Night Vision," and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We are happy to provide you with the instructions for installing the Ring Wired Doorbell Plus without an existing doorbell.

Please follow these steps:

1. Install the transformer. For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit.
Ring accessories are sold separately and may include:
Plug-In Adapter (24VDC, 500mA)
The Ring Wired Doorbell Plus is not compatible with third-party DC adapters, halogen transformers, or garden-lighting transformers. Using incompatible power sources can damage your device and cause electric shock.

If you need help with this process, you should consult a qualified electrician.

2. Connect the Pro Power Kit. The Pro Power Kit V2 is designed to bypass your existing doorbell. Even if you are not bypassing an existing doorbell, connecting the Pro Power Kit is a required step with AC transformers in order to protect your new doorbell and transformer.

3. Install your Video Doorbell Pro. Use the Phillips end for the mounting screws and the star-shaped end for the security screw. Use a 6mm drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Use two mounting screws to mount your Ring Doorbell. Secure the faceplate with one of the security screws.

4. Restore power at the breaker. You’re almost there! After turning the power back on, it’s time to set up your doorbell in the Ring app.

5. Finish setting up your Video Doorbell Pro by following the steps in the Ring app. The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Video Doorbell Pro from the list and follow the in-app instructions.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi MyPalace.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process, as this allows you to start using your Ring Wired Doorbell Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

It sounds like you are having some trouble with your Ring Wired Doorbell Plus performing as intended. If your Ring Wired Doorbell Plus is offline, you'll see a red no wifi icon displayed over your Ring device in the Ring app. Tap this icon to pull up an error screen to help troubleshoot your issue.

If you have a poor internet connection, your Ring device is likely too far from your wifi router, or your wifi router is obstructed by walls or furniture. If your Ring device is far from your wifi router, it may be experiencing connection issues. We recommend checking your Ring device's signal strength following this steps:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.