Customer Ratings & Reviews

Hi Tsaxma.

Thank you for taking the time to share your feedback with us.

We understand how critical it is for your hardwiring to function as intended. The security features and technology provided by the Ring Video Doorbell Pro are incredibly valuable to your peace of mind, and this is not the experience we want any of our neighbors to have. We would love the opportunity to assist you with this today to ensure your Ring device is performing optimally.

It sounds like the hardwiring of your Ring Video Doorbell Pro is not functioning properly. The Ring Video Doorbell Pro requires a minimum of 16 volts AC to power the device. If your Ring Video Doorbell Pro is not receiving enough power, you may see issues like you described. If you've already confirmed the transformer voltage is sufficient, we recommend checking that your Pro Power Cable is properly installed. Your Ring Video Doorbell Pro requires the Pro Power Kit to function. When installing, connect one wire from the Pro Power Kit to the “front” terminal and the other wire to the “transformer” terminal, leaving the existing doorbell wires in place. Then, re-tighten the screws. It doesn't matter which Pro Power Kit wire goes to each terminal.

If you need additional troubleshooting steps, we invite you to visit our support center.

The Ring Video Doorbell Pro is water-resistant and rated for temperatures from -5°F to 120°F. Ring devices may have their performance affected by extreme weather and other conditions. In extreme hot or cold temperatures, the device may shut down temporarily. It will return to normal operations when temperatures return to normal. We design our devices this way to protect their overall lifespan. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hey Dristyn, I'm happy to hear your Video Doorbell Pro is working well so far. If you run into any issues, try searching the Help Center here https://support.ring.com/hc/en-us/sections/201870586-Ring-Video-Doorbell-Pro. You can also find help from other neighbors on the Ring Community at https://community.ring.com/. All the best, Ashley from Ring.

Hi KimgordonS.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not working as expected. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk," "Quick Replies," "Color Night Vision," and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.


We are happy to provide you with the instructions for installing the Ring Wired Doorbell Plus without an existing doorbell.

Please follow these steps:


1. Install the transformer. For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit.
Ring accessories are sold separately and may include:
Plug-In Adapter (24VDC, 500mA)
The Ring Wired Doorbell Plus is not compatible with third-party DC adapters, halogen transformers, or garden-lighting transformers. Using incompatible power sources can damage your device and cause electric shock.

If you need help with this process, you should consult a qualified electrician.

2. Connect the Pro Power Kit. The Pro Power Kit V2 is designed to bypass your existing doorbell. Even if you are not bypassing an existing doorbell, connecting the Pro Power Kit is a required step with AC transformers in order to protect your new doorbell and transformer.

3. Install your Video Doorbell Pro. Use the Phillips end for the mounting screws and the star-shaped end for the security screw. Use a 6mm drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Use two mounting screws to mount your Ring Doorbell. Secure the faceplate with one of the security screws.


4. Restore power at the breaker. You’re almost there! After turning the power back on, it’s time to set up your doorbell in the Ring app.


5. Finish setting up your Video Doorbell Pro by following the steps in the Ring app. The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Video Doorbell Pro from the list and follow the in-app instructions.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.