Customer Ratings & Reviews

Hi Warafa.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Being able to rely on the alerts to know when someone rings the doorbell is an essential feature of the Ring Wired Doorbell Plus. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not functioning as intended. Wired Doorbell Plus requires a minimum of 16 volts AC to power the device. If your Wired Doorbell Plus is not receiving enough power, you may see issues like this happen:

Regularly losing connection to your wifi network
Regularly shutting off (the white light on the front will turn off)
Freezing up during a live event
Not ringing your existing internal doorbell correctly
Night vision doesn't work
The device works fine for a couple of events and then stops working
Check your Transformer Voltage

We suggest that you follow these steps to troubleshoot the chime issue that you are experiencing:

Open the Ring app.
Tap the top menu (☰).
Tap Devices.
Select Wired Doorbell Plus.
Tap the Device Health tile.
Under Power, you should see the Transformer Voltage Status. Tap that section to reveal voltage.
For the Ring Wired Doorbell Plus to operate, the voltage needs to be listed as "Good". If you are continuing to have issues, it may be the electrical wiring at your location. Older wires from your wall can deteriorate over time and may need to be replaced.

For optimal performance, be sure that your Ring Pro Power Kit is properly installed. We have listed the installation instructions here for your review:

1. Turn off the circuit breaker for your internal doorbell.
2. Remove the cover from your internal doorbell.
3. Loosen the "Front" and "Trans" terminal screws on your internal doorbell.
4. Connect one wire from the Pro Power Kit to the “Front” terminal, and the other wire to the “Transformer” terminal, leaving the existing doorbell wires in place. Then, re-tighten the screws. It doesn't matter which Pro Power Kit wire goes to each terminal.
5. Position the Pro Power Kit within your internal doorbell, away from any moving parts. Use the adhesive on the back of the Pro Power Kit to fix it in place, if desired.
6. Replace the cover on your internal doorbell.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community if more information is needed regarding your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.

Hi JMA77.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to ensure your device is working as intended.

It sounds like you have some concerns with your Ring Wired Doorbell Plus. The Wired Doorbell Plus offers advanced motion detection, 1080p video, two-way talk & quick replies, color night vision, and Alexa greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With Wired Doorbell Plus, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. We invite you to visit our support center if any additional information is needed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi KristalR, I'm glad to hear your Doorbell Pro has been working well so far. If you have any questions about your Doorbell Pro, you can try searching our Help Center for answers https://support.ring.com/hc/en-us/sections/201870586-Ring-Video-Doorbell-Pro. You're also welcome to browse the Ring Community https://community.ring.com/ to see what other neighbors have to say. Best wishes, Ashley from Ring.

Hi Saute.


Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not working as expected. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk," "Quick Replies," "Color Night Vision," and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We are happy to provide you with the instructions for installing the Ring Wired Doorbell Plus without an existing doorbell.

Please follow these steps:
1. Install the transformer. For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit.
Ring accessories are sold separately and may include:
Plug-In Adapter (24VDC, 500mA)
The Ring Wired Doorbell Plus is not compatible with third-party DC adapters, halogen transformers, or garden-lighting transformers. Using incompatible power sources can damage your device and cause electric shock.
If you need help with this process, you should consult a qualified electrician
2. Connect the Pro Power Kit. The Pro Power Kit V2 is designed to bypass your existing doorbell. Even if you are not bypassing an existing doorbell, connecting the Pro Power Kit is a required step with AC transformers in order to protect your new doorbell and transformer.
3. Install your Video Doorbell Pro. Use the Phillips end for the mounting screws and the star-shaped end for the security screw. Use a 6mm drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Use two mounting screws to mount your Ring Doorbell. Secure the faceplate with one of the security screws.
4. Restore power at the breaker. You’re almost there! After turning the power back on, it’s time to set up your doorbell in the Ring app.
5. Finish setting up your Video Doorbell Pro by following the steps in the Ring app. The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Video Doorbell Pro from the list and follow the in-app instructions.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Matthew from Ring.

Hello bestbuyer,

Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro press and hold the setup button for 10-15 seconds. Once the white light stops spinning you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring.

Hi CQ80.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi SARAS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security.

It sounds like your Wired Doorbell Plus is not performing as expected. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Matthew from Ring.

Hello EmilyK

We appreciate you sharing your feedback. The Video Doorbell Pro has a video resolution of 1080p HD. If you feel your Pros video quality is not meeting its full resolution, review this Help Center article on troubleshooting poor video quality: https://support.ring.com/hc/en-us/articles/205348254-Troubleshooting-Poor-Video-Quality-

Best wishes
Ivan from Ring

Hi SwajanV.

We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like the Ring Wired Doorbell Plus is not performing as expected. The Ring Wired Doorbell Plus requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max. Some symptoms of insufficient power include not correctly ringing your existing internal doorbell, regularly losing connection to your wifi network, freezing up or shutting down during the ringtone sound after a button press, regularly shutting off (the white light on the front will turn off), freezing up during a live event, night vision doesn't work, or the doorbell working fine for a couple of events and then stopping working.. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:

* Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device.
* There's a possible problem with your internet connection.
* There's a possible issue related to your wifi modem or router.

Make sure your wifi router is off the floor.
Walls, floors, and furniture can interfere or weaken your router’s wireless signal. Choose an elevated, central, open location.
Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.

Wifi passwords are case and special character (such as *,@,$, or #) sensitive. Double check letter capitalization and placement.
If you haven't changed your wifi password since your router was installed, it may be on a sticker on the underside of your router.
Connect other devices to your wifi network using your last remembered password to verify it is still correct.
If you have multiple networks or a wifi extender, confirm you are connecting to the correct one.
Make sure to connect to the 2G (2.4 GHz) network, not 5G (5 GHz). All Ring devices can connect to 2.4 GHz, while only select Ring devices have Dual-Band Wifi to be able to connect to either.
If you’re still having issues, try holding down the reset button on top of the camera for 20 seconds. Before you reset your device, make sure to download any videos in your account.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi Lindy.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like you are experiencing power issues with the device. Wired Doorbell Plus requires a minimum of 16 volts AC to power the device. If your Wired Doorbell Plus is not receiving enough power, you may see issues like this happen:

Regularly losing connection to your wifi network
Regularly shutting off (the white light on the front will turn off)
Freezing up during a live event
Not ringing your existing internal doorbell correctly
Night vision doesn't work
The device works fine for a couple of events and then stops working
Check your Transformer Voltage.

Open the Ring app.
Tap the top menu (☰).
Tap Devices.
Select Wired Doorbell Plus.
Tap the Device Health tile.
Under Power, you should see the Transformer Voltage status. Tap that section to reveal voltage.
For Wired Doorbell Plus to operate, the voltage needs to be listed as "Good". If you are continuing to have issues, it may be the electrical wiring at your location. Older wires from your wall can deteriorate over time and may need to be replaced.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hello mike, Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless install, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help. In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the installation concern you’ve expressed. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device. Thank you, Jamila with Ring.

Hello Suzema,

Thank you for taking the time to share your Ring Video Doorbell Pro experience with us. We are happy to read that the camera is providing you with peace of mind when monitoring your at home. Being alerted to unwelcome visitors in these areas is essential in a home security device. Thank you for supporting our mission of making neighbors safer!

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Danam,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Shar,

Thank you for taking time out of your day to share your Ring experience with us! We understand the importance of having a seamless setup process and how it can be concerning to see that the device will not set up accordingly. Rest assured that it is a top priority for us to get this working.

I have attached a help article that will provide steps you can take to resolve your setup concern: https://support.ring.com/hc/en-us/articles/115000125043-Ring-Video-Doorbell-Pro-Setup-Mode. When any Ring product is in setup mode, it broadcasts a temporary wifi network. During the setup process, the Ring app will connect to this wifi network to "tell" your Ring product how to connect to your home wifi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this wifi network, and stay connected to your home network.

Also, the Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best, 
Jess from Ring